5/5
GoogleHelpful through out
Agent replied · 7 July 2026
Thank you for taking time to leave us a 5 star review! It is greatly appreciated. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings Team
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 4 August 2026
Hi Kelly, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleWe were very happy with Robinson Michael & Jackson, by far the most communicative letting agency I liaised with during our house search - excellent communication and very friendly. Many thanks to Libby specifically who was very helpful throughout.
Agent replied · 7 July 2026
Thank you so much for your wonderful review! We're delighted to hear that you found Robinson Michael & Jackson to be the most communicative letting agency during your house search. Providing excellent communication and friendly service is … More
5/5
GoogleHannah has been very helpful and on the ball with our property search.
Agent replied · 6 July 2026
Dear Ashwin, Thankyou for your positive feedback towards Hannah, we will be sure to pass on … More
5/5
GoogleI had a lovely phone call with a really great person,, Ben, at your office on Friday. Ben was extremely helpful in guiding me in the right direction. He was very …
Agent replied · 29 June 2026
Thank you for your wonderful review, Cherly! 😊 We're delighted to hear that you had such a positive experience speaking with … More
5/5
GoogleTammy was amazing in helping us sale our home Highly recommend her and her team
Agent replied · 6 July 2026
Dear Dean, Thank you for taking the time to leave us a review. We're so pleased you had a … More
5/5
Googletammy is amazing in helping me find my new home and very knowledgeable . highly recommend her and her team
Agent replied · 6 July 2026
Dear Kye, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleJust like to say thank to Tammy for all her help finding our new home. She was so helpful and knowledgeable. She’s a credit to her team
Agent replied · 6 July 2026
Dear Ellie, Thank you for your lovely feedback. It means a lot to our team, and we're … More
5/5
GoogleTammy was really essential to sell my property. I could not have done it without her. She is a credit to the team in gravesend.
Agent replied · 6 July 2026
Dear Robert, Thank you for your fantastic review. We really appreciate your support and hope … More
5/5
GoogleTammy was amazing, so helpful and efficient, thank you for helping us with the sale of our property.
Agent replied · 6 July 2026
Dear Emma, Thank you for taking the time to leave us a review. We're so pleased you had a … More
5/5
GoogleWhat a wonderful experience. All thanks to Tammy who was professional, responsive and generally brilliant throughout.
Agent replied · 6 July 2026
Dear Lee, Thank you for your kind review. We really appreciate your support and are … More
5/5
TrustpilotWe had a few properties to visit and…
We had a few properties to visit and everyone was super friendly and very helpful with information.
5/5
GoogleAs a fellow Estate Agent, I have to thank and praise Tammy. We were part of a chain together and Tammy worked so hard to organise, communicate and keep the sale progressing. I honestly believe without Tammy's efforts the bottom of chain would not have met the exchange deadline. Thank you
Agent replied · 6 July 2026
Dear Ray, Thank you for your kind words. Tammy will be so pleased to read your feedback. … More
5/5
GoogleEllie has been super helpful in getting pictures done for my rental property keeping me updated the whole way through, and Amy was brilliant liaising between myself and the tenants to get every through in time.
Agent replied · 7 July 2026
Thank you Sam for your kind review. We are pleased we could help you find a tenant! RMJ Lettings Team
5/5
GoogleVery happy with the service through out, everyone was friendly and went the extra mile to help.
Agent replied · 16 September 2026
Thank you for your fantastic review! We are delighted to hear that you were so happy with our service and that our team was friendly and went the extra mile to assist you. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleWe have been using RMJ's full lettings management for over four years and have had no issues. Thanks to the whole team. Recently, we have been communicating with Luzy, and she has been amazing. She responds to messages quickly, and when she is not available, her colleagues step in to let you know. Keep up the good service.
Agent replied · 3 July 2026
⭐️⭐️ Thank you so much for your wonderful feedback and for your continued support over the past four years! We’re delighted to hear that you’ve had such a positive experience with our full lettings management service. It’s fantastic to know … More
5/5
GoogleI recently viewed a property with Ben and he was super helpful and friendly, putting me at ease straight away. Thank you for all your help.
Agent replied · 8 July 2026
Thank you so much for your kind review! 😊 We're delighted to hear that Ben made you feel at ease and provided such a friendly and helpful experience during your property viewing. We'll be sure to pass on your lovely feedback to him. ⭐ … More
5/5
GoogleSophia kept in contact with me offering me suitable properties She knew what I was looking for and showed me around some places too I did nt find or sell through rmj but in the future I will definitely come back to you
Agent replied · 16 September 2026
Thank you so much for your thoughtful review! We are delighted to hear that Sophia took the time to understand your needs, kept in touch with tailored property options, and provided great support during your viewings. While we didn't manage to find or sell a property with you this time around, we truly appreciate your kind feedback and look forward to welcoming you back to RMJ in the future. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleMet the lovely Sophia today, very approachable and friendly
Agent replied · 16 September 2026
Thank you for your lovely review! We are delighted to hear that you met Sophia today and found her so friendly and approachable. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleRating only, no written review.
Agent replied · 3 August 2026
Hi Rossana, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleLovely help from Jess, very happy with the service.
Agent replied · 6 August 2026
Hi Sara, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
2/5
TrustpilotI used this agency to sell my property
I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest. Communication throughout the process was generally good, but good communication alone is not enough. I was under the impression that the buyer had the financial means to complete the purchase, only to later discover that they first needed to sell their own property because they did not have the funds for the deposit. This was not made clear to me from the beginning. The fees are high, as expected from a typical high street estate agency, but in my opinion the level of service does not justify the cost. The transaction was also unnecessarily delayed, resulting in a loss of both time and money. That said, there are members of the team who are professional and genuinely helpful, and I appreciate their efforts. Despite the delays and the challenges throughout the process, the sale was eventually completed. Would I use this agency again? Probably not.
5/5
GoogleThe team at RMJ have been excellent throughout the initial letting and subsequent sales process. Lucy in the Property Management team was particularly helpful.
Agent replied · 3 July 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that the team provided excellent service throughout both the letting and sales process. It’s especially great to know that Lucy in our Property Management team was … More
5/5
GoogleLucy was very helpful with her Swift response and what could have taken days to complete, she showed me what to do by myself and how to do the task which was very helpful
Agent replied · 3 July 2026
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Lucy’s swift response and helpful guidance made such a positive difference. It’s great to know she took the time to show you how to resolve the issue yourself, … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
