Trusted Agent profile
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★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a great experience with Robinson Michael and Jackson. The lettings team was professional, responsive and supportive throughout the whole process. You honestly get what you pay for, other agents may be cheaper but you really get …
Thank you so much for the fantastic review! We are thrilled to hear that you had such a positive experience with our lettings team. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleWe have just completed the sale of our house and have been very impressed with the service provided by Robinson, Michael and Jackson. We were impressed with the professional approach of Danny and the negotiating skills of TJ. Jody was …
Thank you so much for the fantastic review! We are thrilled to hear that Jody, Tj and Danny provided the professional and reassuring support you needed during your sale. Good luck in your new home! Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleJody was absolutely amazing! I cannot recommend my estate agent highly enough. Throughout the entire process, she has been outstanding. Every question or concern I had was answered promptly, clearly, and professionally, which made what can …
Thank you for the 5* review! We know how stressful this process can be, so we're delighted that Jody’s responsiveness and genuine care made it so much easier for you. We appreciate your kind words! Good luck in your new home. Kind regards, Robinson Michael & Jackson Maidstone
1/5
GoogleAn absolute waste of time. They are among the most expensive estate agents on the market, and their …
Dear Abel, Thank you for taking the time to share your detailed feedback. We are genuinely sorry that your experience with us fell short of the high standards we aim to … More
5/5
Google⭐⭐⭐⭐⭐ I had an excellent experience with this letting agent from start to finish. The team was friendly, professional, and always quick to respond to any questions or …
Thank you so much for the fantastic review! We are absolutely thrilled to hear that Jody helped you secure a buyer at a great price. Good luck with the move. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleWe recently had an offer accepted on a property and Ellie has provided an excellent service throughout the process. Communication has been prompt and consistent, with regular updates at every stage, ensuring we always knew where things …
Thank you so much for the review! We're delighted to hear that Ellie provided such clear communication and support to make your buying journey smooth and straightforward. Congratulations on having your offer accepted! Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleWe just viewed a property with Kelly and she was extremely helpful from the start, she had all the answers too all our questions without hesitation, she’s really welcoming and puts you at ease from the get go, she took her time to show us …
Thank you so much for the fantastic review! We are thrilled to hear that Kelly made your viewing experience so welcoming and informative. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleFantastic young ladies thank you for all Your help Katie and Jessie
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Katie and Jessie were able to help and provide such a positive experience. We really appreciate your kind words. … More
5/5
GoogleExcellent service will definitely recommend them
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear you received excellent service, and we truly appreciate your recommendation. … More
5/5
GoogleOverall, we’ve had a great experience with RMJ and would like to thank everyone involved in helping us through our sale and purchase so far. A special thank you to Jack, who helped us achieve the right price for our house, found us the right buyer, and also negotiated on our behalf when purchasing our new home, which took a lot of the stress off us. We’d also like to thank Mia and Hannah for conducting the viewings on our property, and Nicola and Tammy from the sales progression team for keeping everything moving. Tammy worked incredibly hard to help push things through against a very tight exchange deadline, and we’re so grateful we managed to get there in the end. The only thing we’d say (and this is coming from two very nervous first-time sellers who were also buying at the same time! 😅) is that a few more updates here and there would have saved us from imagining every possible worst-case scenario! Thank you again to the whole team, we’re very grateful for all your hard work and are now looking forward to completion next month!
Dear Chloe and Josh, Thank you so much for your lovely review. We're delighted to hear you had a great experience with us, and we'll be sure to pass your kind words on to Jack, Mia, Hannah, Nicola and Tammy. Congratulations on your exchange. We wish you all the very best for completion and hope you're very happy in your new home. Kindest Regards, Lily
5/5
GoogleWe had a great experience selling our property with RMJ. We had previously listed our home with another estate agent and 20+ viewings but no solid offer which followed through. After taking our property off the market for a couple of months, we decided to list with highly rated RMJ which proved to be the right choice. We had a total of 3 viewings in the first few days and 2 of those resulted in offers, with a very quick turn around. Great team to work with. They have a wealth of experience. I would highly recommend RMJ, they are the best in town.
Dear Farzana, Thank you so much for your fantastic review. We're delighted we could help achieve the result you were looking for after your previous experience. It was a pleasure working with you, and we're so pleased we were able to secure the right buyer so quickly. Thank you for your recommendation and kind words about the team, we wish you all the very best in your new chapter. Kindest Regards, Lily
5/5
GoogleThank you Sophia for helping us find our forever home
Thank you so much for your lovely review, Alyssa! 😊 We’re absolutely delighted to hear that Sophia helped you find your forever home. 🏡✨ It’s such a special moment, and we’re so pleased she could be part of your journey. … More
5/5
GoogleWell done Sophia brilliant as always
Thank you so much for your lovely feedback, Mack! 😊 We’re delighted to hear your kind words about Sophia and the fantastic work she continues to do. 🌟🙌 We’ll be sure to pass this on to her, she’ll really appreciate your support! … More
5/5
GoogleWell done Sophia Edward’s, amazing service gave all information required. Would recommend !
Thank you so much for your fantastic review, Callum! 😊 We’re delighted to hear that Sophia Edwards provided amazing service and gave you all the information you needed. 🌟✨ Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Sophia! Best wishes, Ryan and The RMJ Team
5/5
GoogleThank you to Ben who helped me book some viewings and even send over some houses I didn’t know about over for me to look at, he couldn’t of been more helpful
Thank you so much for your fantastic review, Elliot! 🏡 We’re delighted to hear that Ben was able to help you book your viewings and introduce you to even more properties that matched what you were looking for. 😊✨ It’s great to know he made the process as helpful and straightforward as possible. We really appreciate your kind words and will be sure to pass your wonderful feedback on to Ben! Best wishes, Ryan and The RMJ Team
5/5
GoogleWe bought a house in Rainham. They were very helpfull.
Thank you so much for your lovely review, Theodoros! 😊 We’re delighted to hear that our team was able to help you with your house purchase in Rainham. 🏡✨ … More
5/5
GoogleI had the pleasure of speaking with Sophia over the phone, and she was incredibly helpful throughout. She was polite, professional, and took the time to answer all of my questions clearly and patiently. Nothing felt like too much trouble, and her friendly approach made the whole experience much easier. Excellent customer service, thank you, Sophia
Thank you so much for your wonderful review, Natalie! 📞 We’re delighted to hear that Sophia was so helpful, patient and professional throughout your call. 🌟✨ It’s fantastic to know that her friendly approach made the whole experience easier and that she took the time to answer all your questions clearly. We’ll be sure to share your amazing feedback with Sophia! Best wishes, Ryan and The RMJ Team
5/5
GoogleI had a fantastic experience with Ben from start to finish. He was professional, friendly, and always kept us informed throughout the entire process. Ben was quick to answer any questions, made everything feel straightforward, and genuinely went above and beyond to make sure everything ran smoothly. Top bloke and definitely recommend
Thank you so much for your fantastic review, Carter! 🙌 We’re delighted to hear that Ben provided such a professional and friendly service from start to finish, keeping you informed and making the whole process feel straightforward. 🌟✨ … More
5/5
GoogleJess was very helpful!
Hi Daria, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleLibby was amazing throughout the process of securing my tenancy. She showed me around, was very friendly and kept me updated throughout the whole process. I cannot recommend Libby enough.
Thank you so much for the review! We are thrilled to hear that Libby made finding and securing your new tenancy such a smooth and welcoming experience. Best of luck in your new home! … More
5/5
GoogleAmazing service from sophia today, great viewing, she is a very professional young lady she answered all our questions thoroughly. I would highly recommend
Thank you so much for your fantastic review, Stephen! 🙌 We’re delighted to hear that Sophia provided such amazing service during your viewing and answered all your questions thoroughly. 🔑✨ … More
5/5
GoogleTia was really helpful answering all of my queries and responding to my enquiry extremely quickly. I would definitely recommend when selling or buying!
Hi Honey, thank you for leaving this lovely google review about Tia! We are so pleased you have had a great experience. RMJ Chatham
5/5
GoogleLearna was really helpful. Recommend highly when selling your home!
Thank you so much for your lovely review, Honey! 🏡 We’re delighted to hear that Learna was so helpful throughout your experience. 🌟🙌 Your recommendation means a great deal to us, and we’ll be sure to pass your wonderful feedback on to her! Best wishes, Ryan and The RMJ Team
5/5
GoogleI could not have asked for more! Katie, Ellie, Jessie & Rubie are efficient, professional but also extremely helpful. What could have been a difficult process was made easy by this team! Thank you, sacha x
⭐️⭐️ Thank you so much for your wonderful feedback, Sacha! We’re delighted to hear that Katie, Ellie, Jessie, and Ruby made the process so smooth and stress-free for you. It’s fantastic to know that their professionalism, efficiency, and … More
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
