Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were shown around the property by Kelly who was very knowledgable and informative about the property. A very professional viewing.
Thank you for your kind review! We're delighted to hear Kelly provided such a professional and informative viewing. We'll be sure to pass on your lovely feedback to her. … More
5/5
GoogleEmma was so helpful doing a viewing with us round a house. I had a very positive experience. Thank you Emma x
Thank you so much for your lovely review, Becky! 😊 We’re delighted to hear that Emma made your viewing such a positive experience. 🏡✨ It’s wonderful to know she was so helpful throughout, and we’ll be sure to pass your kind words on to her. Thank you again for taking the time to leave such lovely feedback! Best wishes, Ryan and The RMJ Team
5/5
GoogleVery efficient at replying and arranging a viewing a.s.a.p .Helpful agent Jake was friendly and knowledgable .
5/5
GoogleGreat service from Jesse
Hi David, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleOn time, very polite and allowed you to view at your own pace
Hi Lee, thank you for this great review! We are so pleased you had a great experience viewing properties with us! - RMJ Chatham
5/5
GoogleI love the way I was attended to.
Thank you for taking time to leave us a 5 star review. It is greatly appreciated! Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleI was shown a property by Ben from the Rainham office of Robinson, Michael and Jackson. He was very friendly and informative. He arrived before the agreed upon appointment time and was thoroughly professional.
Thank you so much for your lovely review, Andrew! 😊 We’re delighted to hear that Ben provided you with a friendly, informative and professional experience during your viewing. 🏡✨ … More
5/5
GoogleBen was extremely pleasant and helpful. The property was not quite what we are looking for but he remained professional and courteous.
Thank you so much for your lovely review, Jane! 😊 We’re delighted to hear that Ben was so pleasant, helpful and professional throughout your viewing. 🏡✨ … More
1/5
GoogleAbsolutely terrible service here especially from the team leader Sophie. They found me the worst tenants possible who trashed my house. I can get past that but the service from this team is the worst part. They charge you finders fee and management fees however a tenant breaks the contract and leaves early and there is no support. Instead they want to charge you again for finding another tenant. Nobody comes back to you have to constantly chase them for updates. I would not use them if it was a free service again.
We’re very sorry to hear that you’ve been disappointed with the service you received. We understand how frustrating it must have been to experience issues with a tenancy ending early, particularly when you felt you weren’t kept informed or supported throughout the process. We take your feedback regarding communication, fees and the level of support provided very seriously. We’d appreciate the opportunity to look into what happened and address your concerns properly. Please contact our team directly with your property details so we can review the situation and work towards resolving this with you. 01634 565888 Lettings Team
5/5
GoogleVery professional and provide excellent service. Friendly and great in their work.
Thank you so much for the wonderful feedback! We're delighted to hear that you found our team professional, friendly, and excellent at what they do. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleWell done Sophia!
Thank you so much for your lovely feedback, Rexhy! 🌟 We really appreciate your kind words about Sophia and will be sure to pass them on to her. 😊🙌 … More
5/5
GoogleI brought a house that Robisons, Michael and Jackson’s were selling and from first viewing to picking up the keys this week the experience was perfect. As a first time buyer Nina Nash made the whole process simple and kept me informed with there sellers and made the whole process very smooth. Thank you for everything
Thank you so much for your wonderful review, Luke! 🏡 We’re absolutely delighted to hear that your experience with Robinson Michael & Jackson was perfect from your first viewing right through to collecting your keys. 🔑✨ … More
5/5
Googleamazing service from sophia highly recommend!!
Thank you so much for your fantastic review, Samuel! 😊 We’re delighted to hear that Sophia provided you with amazing service. ✨ Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to her! … More
5/5
GoogleLucy was extremely helpful in assisting me with an issue with my oven. She promptly arranged for an engineer to attend, and thankfully the problem was resolved on the same day. I really appreciated her help and the fact that she followed up afterwards to check everything was okay. Thank you, Lucy your assistance was greatly appreciated x
Thank you so much for the review! We're glad Lucy could get an engineer out so quickly to resolve the issue on the same day. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleViewing property at Ingle Road with Katie from RMJ. She was on time, polite and respectful, recommending RMJ Property agents for letting and selling.
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Katie provided a punctual, polite, and respectful service during your viewing at Ingle Road. We really appreciate your recommendation of RMJ and your lovely … More
5/5
GoogleCalled up to make an enquiry about a property and spoke to Lacey. She was incredibly helpful and answered all my questions in detail. Would 100% recommend!
Thank you so much for your fantastic review! We are delighted to hear that Lacey was able to answer all of your questions in detail and provide such helpful support during your inquiry, and we truly appreciate your high recommendation. … More
5/5
GoogleRuby was lovely showing us the property and answering our questions with high professionalism.
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ruby was so friendly and professional while showing you the property and answering all your questions. We’ll be sure to pass on your kind words to her. … More
5/5
GoogleStaff was really professional and nice
Thank you for the wonderful feedback! We're glad to hear our team provided you with professional and friendly service. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleRating only, no written review.
Thank you so much for you 5* review. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleRating only, no written review.
Thank you so much for your 5* review! Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleKelly was professional showing me round the property and answered my questions well.
Thank you for the review! We're glad to hear Kelly was professional and helpful during your viewing. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleJake was very helpful and informative and non pressured during the viewing was a lovely experience
Thankyou for taking the time to share your experience with Jake, we really appreciate the positive feedback. … More
5/5
GoogleProfessional and easy to deal with . Pleasure doing business with all involved
⭐️⭐️ Thank you for your kind feedback! We’re delighted to hear you found the team professional and easy to deal with. It’s been a pleasure assisting you, and we truly appreciate your support. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleDaniel Taylor and the team at Robinson Michael Jackson Rainham have been fantastic to work with. Communicating well throughout, friendly, professional and very knowledgeable . Cannot recommend them highly enough.
Thank you so much for your fantastic review, Guy! 😊 We’re delighted to hear that Daniel Taylor and the team at Robinson Michael & Jackson Rainham provided such a positive experience throughout. 🏡✨ … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
