Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSophia was friendly, helpful and professional throughout. She provided a great service and was always happy to help.
Thank you so much for your fantastic review, Tyler! 😊 We’re delighted to hear that Sophia was friendly, helpful and professional throughout your experience. 🌟✨ It’s wonderful to know she was always happy to help and provided you with great service. We’ll be sure to pass your kind feedback on to Sophia! Best wishes, Ryan and The RMJ Team
5/5
GoogleSophia provided excellent service and made the entire process simple and stress-free.
Thank you so much for your wonderful review, Tyler! 😊 We’re delighted to hear that Sophia provided excellent service and made the entire process simple and stress-free. ✨🏡 … More
5/5
GoogleSophia was really helpful, friendly and professional throughout. She provided excellent service and made the whole process feel easy.
Thank you so much for your wonderful review, Tyler! 😊 We’re delighted to hear that Sophia was so helpful, friendly and professional throughout your experience. 🏡✨ … More
5/5
GoogleGreat service from the RMJ team(Michaela)!
⭐️⭐️ Thank you for your kind feedback! We’re delighted to hear you received great service from the RMJ team, especially Michaela. We’ll be sure to pass on your lovely comments. … More
5/5
GoogleRuby demonstrated professionalism as she arrived at the apartment 30munites before my arrival as I encountered a terrible traffic along Rainham Road enroute Chatham. She introduced herself nicely despite my late arrival. Ruby walked me …
⭐️⭐️ Thank you so much for your wonderful and detailed feedback! We’re delighted to hear about your positive experience with Ruby and that she demonstrated such professionalism, care, and attentiveness throughout your viewing. It’s great to … More
5/5
GoogleMyself and my husband lived in our rental property for over 5 years and Robinson Michael & Jackson were extremely professional and friendly throughout - especially the property management team who always responded quickly to our queries and …
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that you and your husband had such a positive experience with Robinson Michael & Jackson over the past 5 years. It’s fantastic to know that the property management … More
5/5
GoogleIt was such a pleasure meeting with Katie for the viewing A very welcoming attitude Katie was very knowledgeable about the property we viewed and also of the …
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Katie made such a positive impression during your viewing. It’s great to know she was welcoming, knowledgeable about the property and local area, and took the … More
5/5
GoogleCouldn’t recommend Sophia enough! She is friendly, approachable and genuinely kept us in the loop the whole way through. Nothing ever felt like too much trouble, and she was always quick to answer any questions we had. …
Thank you so much for your incredible review, Emily! ⭐️ We’re thrilled to hear that Sophia's friendly and approachable service helped make the buying and selling process feel so much easier. 🏡✨ Keeping our clients informed and supported … More
5/5
GoogleGreat service from Robinson Michael & Jackson. Upon arrival at a property I was greeted by a representative who introduced himself as Ben. Ben was well presented and gave me a short tour of the house before allowing me to explore the …
Thank you so much for taking the time to leave such a detailed and thoughtful review, Neville! 😊 We’re delighted to hear that Ben provided you with a professional, informative and welcoming experience from your initial enquiry through to … More
5/5
GoogleI spoke with Sophie for the first time today to arrange a property viewing, and she was brilliant. She was friendly, professional, and took the time to explain everything clearly while getting my details. She made the whole process smooth …
Thank you so much for your fantastic review, Paul! 😀 We’re delighted to hear that Sophia made such a brilliant first impression and helped make arranging your viewing smooth and welcoming. 🏡✨ … More
5/5
GoogleAmazing estate agent for start to finish! Our first agent gave us words and promises that never came to fruition, but Robinson Michael and Jackson gave us a clear understanding of how the selling market works and you exceeded our …
Thank you so much for your incredible review, Jean! 😊 We're absolutely delighted that we could help make your move a success and … More
5/5
GoogleI highly recommend Robinson Michael Jackson Strood branch. They are an amazing team, Lee & the sales force quickly found a buyer, and a new buyer when the original one pulled out for personal reasons. Jade was truly amazing at ensuring the …
Hi Tracy, thank you for taking the time to leave a review about your recent experience with us. Kind regards team RMJ Strood
5/5
GooglePolite and rather kind information given by Lacey. Thanks. Much appreciated. Marcia
Thank you for your lovely review, Marcia! We are delighted to hear that Lacey provided such polite, kind, and informative service to support you. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleI used RMJ for my home buying process which made it so easy for me as a first time buyer. Ben, their in house mortgage advisor was top notch! He guided me through every step and encouraged me when I started to doubt if this was the right time. He got me mortgage ready and was there to answer all of my questions, even the silly ones. Emma, who I did my viewings with was amazing. She was very knowledgeable of the area and knew what I wanted without me even saying. Freya, a true star. She got me through the offer process seamlessly and was just as excited as I was when my offer got accepted despite the sellers receiving several others. She then passed my case to Kitija who was just as lovely. Promptly provided all the recommendations from solicitors to surveyors to ensure the smooth progression of the buying process. Jade- a gem! She kept the solicitors on their feet. She did all the chasing on my behalf which I’m sure is what made me complete in 2 months! I say all this to say, I highly recommend RMJ, especially if you’re a first time buyer!
Hi Aalliyah, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleFrom start to finish buying a house through Robinson Michael and Jackson Rainham was amazing. We got the house of our dreams. …
Thank you for your amazing review, Samantha! 😊 We're absolutely delighted to hear that your experience with Robinson Michael & … More
5/5
GoogleWe recently completed on our new property, and can't thank Marie and the team for the welcome and congratulations we received when visiting the Rainham office to collect our keys. The watercolour picture and the home goodie box was a …
Thank you for your wonderful review, Paul! 😊 Congratulations once again on completing your new home purchase! 🏡🎉 We're … More
5/5
GoogleChanging to Robson Michael & Jackson to sell my house was the best decision I made. Staff were so helpful and polite. After sales service with Nina was amazing. Not an easy road to navigate but with Nina holding my hand and navigating me …
Thank you for your wonderful review, Lavina! 😊 We're delighted to hear that choosing Robinson Michael & Jackson to sell your … More
5/5
GoogleBen was absolutely fantastic. Attentive over the phone and just as helpful during the viewing. Friendly, professional and easy to deal with throughout. Nothing was too much trouble, and he made the whole process straightforward. …
Thank you for your fantastic review, George! 😊 We're delighted to hear that Ben provided such a positive experience, both over … More
5/5
GoogleAs I was buying a house through Robinson Michael Jackson I decided to use them to sell my house as well. Staff are friendly & welcoming and a special mention goes to Josie for making me feel at ease as I hadn't been in the property market …
Thank you so much for taking the time to share such a heartwarming review! We are absolutely delighted that you chose us for both your sale and purchase, and it is wonderful to hear how supported you felt by Josie and the team after being … More
5/5
GoogleErin has been absolutely lovely throughout our property search. She has shown us three rental properties so far and has been friendly, professional, and patient every step of the way. She has always been happy to answer our questions and …
Thank you so much for the lovely feedback! We're thrilled to hear that Erin has been so helpful, patient, and professional during your family's property search. … More
5/5
GoogleI highly recommend this agency! They made the whole process of finding a tenant smooth, stress-free, and professional. Communication was excellent throughout, and they were always quick to answer my questions and keep me updated. They found …
Thank you so much for the wonderful review and high recommendation! We are thrilled to hear that we could make the process of finding a tenant smooth, quick, and stress-free for you. … More
5/5
GoogleWe had a viewing with Erin Wilkins today, and she was absolutely wonderful. She was friendly, professional, and made everyone feel welcome despite there being so many people viewing the property. Erin was knowledgeable, patient, and happy …
Thank you so much for the wonderful review! We're thrilled to hear that Erin made a busy viewing feel so organized and stress-free. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleRight from the beginning of putting our property up for sale we have always received professional service, continuous and timely communication and assistance. Judy is excellent and it is great that Judy updates us without fail on the …
Thank you so much for the wonderful review! We are delighted to hear that you have received such professional service and that Jody’s weekly updates have kept you well-informed throughout your sale process. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleJody was great during the process of our house Sale. She was very patient as I chased many many times and wanted to be kept in the loop. She chased and kept me informed . Being a first time buyer is very daunting however she made us feel at …
Thank you so much for the wonderful review! We completely understand that being a first-time buyer can feel daunting, so we are thrilled to hear that Jody was able to put you at ease and keep you well-informed throughout the process. Kind regards, Robinson Michael & Jackson Maidstone
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
