Trusted Agent profile
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★★★★★
8,203 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,203 reviews on four platforms, rated 4.9 out of 5 overall.
7,996
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2023, 2022, 2021, 2020, 2019, 2018.
2023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePhenomenal Estate Agent experience for start to finish! The passionate friendly team did everything they could to ensure my sale and purchase went as smooth and problem free as it could be. Thank you to RMJ team for a VIP service and treating me like a human not merely a number.
5/5
GoogleAll the staff have been extremely helpful and professional throughout the process. They have kept me fully informed and made the whole process painless. As I was selling my late mother's house they were very respectful of my position and took all the worry off my shoulders and dealt with prospective buyers, surveyors etc without bothering me. I really appreciated the excellent service I have been given.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service and would certainly recommend.
3/5
GoogleHe was very friendly. Rates are exceptable. Grate service
5/5
GoogleGreat Experience, kept us updated and really friendly.
5/5
GoogleVery pleased with the service provided, after wasting 10months with another agent, Robinson Michael&Jackson we’re true to their word very pleased
5/5
GoogleDid a great job. Sold our flats very quickly and goos support through the process.
5/5
GoogleRM&J were professional, provided great service whilst my house was on the market but also during the exchange/completion process. I would highly recommend them.
5/5
GoogleI found harry to be the property rental expert that I desperately needed. I have found the perfect tenants thanks to harry . I found him to be friendly and knowledgable. Im now at the end of my hellish nightmare to the beginning of a great working relationship , Thankyou harry.
5/5
GoogleI can think of 40 reasons to have rmj deal with selling your hse,no pun intended,but Andy jo and team did a brilliant job in the end,after a difficult buyer of my property,it was touch and go but jo sorted it in the end,thankyou.
5/5
GoogleJo at Robinson & Jackson has been amazing to us! I honestly don't know know how she coped with our calls but she is an absolute hero! Thanks so much for you help and assistance!!
5/5
GoogleRobinson Michael & Jackson have been very professional and helpful with the whole process of purchasing my first home. I would definitely use them again.
5/5
GoogleRMJ recently sold our house, all staff were fantastic and kept us up to date with progress throughout, overall an excellent service provided, would highly recommend them and will definitely be using them again myself in the future.
5/5
GoogleJo Rossiter from Robinson Michael and Jackson was brilliant in communicating updates regarding my recent purchase. I wouldn't hesitate to recommend this agent and am very satisfied with the service provided.
5/5
GoogleWe have used R&J a number of times over the last 10 years to both sell and buy houses and at the end of each time happily willing to recommend them to friends and family and also use them the next time around. Our most recent experience did not change our minds about R&J and more so, having been involved in a 7 month long conveyancing ordeal where R&J outshined against all other agents in the chain by constantly chasing and keep us informed whilst also going the extra mile and keeping the rest of the chain informed to keep momentum in the process. Jo Rossitor, of the Gravesend branch, was our sales progressor in this instance and deserves a massive thank you for her persistence, patience and understanding despite all of the odds. A massive thank you to Jo and the rest of the Gravesend R&J team.
3/5
GoogleHad a very disappointing experience with this company and the 'Lettings Manager' Harry. We sent numerous emails, calls and texts trying to contact him, he seems to only work 2 days a week and didn't care to respond at times! After viewing a a property to rent we were assured by him that he was aiming to secure the property for us to then be told over a week later after waiting for an answer and via us contacting him that it has been given it to someone else. Had we not contacted him rest assured we wouldn't have heard anything. Even after explaining our circumstances of needing to move out within the month and that we were stressed and worrying about if we had somewhere to go, no respect or courtesy was given, we were just strung along for no reason. Wouldn't use them again. Update 23/07 - I was called by the director Dominic who apologised multiple times for the service I had received and notified me that prior to my review Harry was let go due to his work performance. He seemed very tight on how his staff perform, unfortunately I was the unlucky one that got caught in the cross over. I really appreciated the call and the explanation which has restored my faith in this agency.
5/5
GoogleThey have just sold a bungalow for me where l was the Executor to the Will and they have now sold my house. Both properties are in Higham and the service that we have received has been first class. I cannot praise the team too highly. They are incredibly professional, courteous and above all, very, very good at their jobs. Many, many thanks. Steve Grix
5/5
GoogleHappy to recommend RMJ in Gravesend. We used them to sell our house after having purchased the same house through them a few years earlier. Particular thanks to Andy the manager & Jo our sales progressor who was brilliant at keeping us updated.
5/5
GoogleI would and have recommended Robinson Micheal and Jackson at Gravesend. Reece is a true professional as are all the team. They answer every question and work so hard for you. I have brought and sold through this team and would not look at anyone else. I sold this time through them with great service.The agent I brought through this time I would not go near again! For an estate agent that puts you first look nowhere else.
5/5
GoogleRobinson Michael and Jackson were brilliant in helping us sell our house recently, we have used them several times and they always offer an excellent service. We always felt like we were being kept informed of how things were going and there was always someone at the end of the phone if we had any queries- wouldn’t hesitate to recommend them!
5/5
GoogleFantastic Team - After a lengthy process of selling my home with RMJ I never lost faith in the team. Mainly dealing with Andy & Jo, their expert advice and calming nature certainly made the process of selling my house easier than one first thought. Job well done indeed!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
