Trusted Agent profile
Verified
★★★★★
8,203 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,203 reviews on four platforms, rated 4.9 out of 5 overall.
7,996
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely amazing service from Chloe in the lettings team. With organising the viewings and going through contracting, you could tell she was really trying to get everything sorted as quickly and as easily as possible. I felt she was completely on our side and we could not have done it without her! Thank you!!
4/5
GoogleRobinson Michael & Jackson Gravesend Branch generated plenty of interest in my late Mother's bungalow and although our first buyer encountered a problem with his sale and pulled out, they re-marketed the property and a new buyer was found within a couple of weeks plus this was over Christmas and the New Year. Jo Rossiter with her cheery voice and disposition was excellent and kept me informed of progress on the sale and made an emotionally charged experience much easier.
5/5
GoogleI have been very pleased and reassured with the professional way in which Robinson Michael & Jackson handled the whole process of the sale of my property. All staff have been friendly, helpful and committed in gaining a successful completion.
5/5
GoogleRented a property through Robinson Michael and and Jackson Gravesend. Their service was fantastic. Chloe was very helpful and was always quick with answers. She made the moving process a lot less stressful. Thank you
5/5
GoogleI mainly liaised with Jo who was really friendly and helpful when situations could have gotten stressful with the buying process. She helped to chase solicitors and kept me up-to-date with progress on a regular basis. Overall, the staff were professional and I didn't have any problems. Thanks!
5/5
GoogleWe bought our first home with RMJ and apart from a little hiccup (no fault of the Estate Agent) it has gone possibly the most smoothly ever. They kept us updated frequently and answered any questions we had during the process. Very good!
5/5
GoogleRobinson’s Micheal & Jackson were a pleasure to deal with from the first viewing to the move in date. We were kept informed with regular updates Which made the process as stress free as possible. I would like to thank Chloe in particular for her professionalism and knowledge of the market, also for getting the job done as fast as possible and keeping me in the loop every step of the way.
5/5
GoogleWe are very pleased to have dealt with Chloe-Rae who provided an excellent service and assisted us throughout letting our property for the first time. She made the process very straight forward and stress free and I would highly recommend her services.
5/5
GoogleI recently used RM&J to help me sell my aunties house in Gravesend. This was logistically difficult because my aunt is in a care home and I don’t live near the property. The staff at RM&J smoothed the path through all the potential pitfalls and made life as easy as possible for me. They talked me through every potential problem thereby allowing me to make sensible decisions in order to reach a satisfactory conclusion. In doing this they were able to reduce my stress levels and make the sale process as tolerable as possible. I would particularly like to thank Tom Dix and Jo Rossiter for their efforts on my behalf. I have no hesitation in recommending this estate agent.
5/5
GoogleWe used Robinson Michael & Jackson, to sell a property, which we had inherited. They handled the situation sensitively taking into account the difficult circumstances we were faced with. The follow up on the sale specifically by Jo Rossiter, was reassuring in that we were always informed of each step of the process. I would highly recommend using them to sell a property in the future.
5/5
GoogleMy wife and I recently used Robinson Michael and Jackson to sell our house in Gravesend. This was the second time we have sold our home with the them and our experience was similar to the first. We have also purchased two houses through RMJ in Gravesend and having bought our current property through a different agent demonstrates just how professional they are. Andy the manager leads an excellent team and Jo and Nicola who provide regular updates are fantastic as is Tom who sold our property for the price we wanted. On both occasions RMJ sold our properties quickly. In my experience this company do not meet the typical sterotype of an estate agency and I would not hesitate to buy or sell a property through them in the future. I am just adding additional information to my review as it is difficult to add a new post for the same organisation on Google. I found the service from RMJ in Gravesend so good that I didn't hesitate to recommend them to a friend. The friend was very pleased with their service and following the sale as a reward for recommending them I now have a £100 Bluewater voucher to spend from RMJ. Thanks again Andy and the team you are brilliant!
5/5
GoogleWe purchased via the Gravesend branch and they maintained great communication through out the process. As first time buyers they were always on hand to help with any queries we had about what happens during each stage of the process. Everyone we dealt with offered a high level of customer service from the sales lady who showed us around the house originally, to each person we dealt with in the office. All have a wealth of knowledge about the business and are highly trained.
5/5
GoogleI am renting a property and used these guys after having a terrible time with Purple Bricks, my move with them was scheduled for 23 March 2019 by the second week of May i still hadn't moved and was told..again..that I wouldn't be moving for at least another 2 weeks. I had more than enough of being messed about and started looking around. I found a place and with help from Chloe and Abbie I was in my new home within a couple of weeks. I received such a great service from them both, they communicated with me from start to.finish and helped me with my needs.
5/5
GoogleAmazing support from one of the staff called Abbie she helped us a lot. The service was great by the company overall. Helped us as much as they could and especially though the tough times ☺️Would definitely recommend. Thank you Abbie and Robinson michael &jackson for helping us to get the house we were looking for a long time. We even got a congratulation card which was really nice. Thank you again!
5/5
GoogleFrom the start RM&J at Gravesend provided us with a first class service and guided us through what was a complicated and stressful move from England to Ireland! Following a long and disappointing experience with a web based estate agent it was refreshing to be looked after by a professional, helpful and efficient team. Every member of staff who we came into contact with was attentive and communicated with us on a regular basis. All our queries were responded to efficiently and promptly. Having now completed our sale and move we would not hesitate to recommend the full range of services provided by RM&J at Gravesend to any one contemplating the sale of their property. Thank you all guys for helping us achieve our move. Dawn & Chris.
5/5
GoogleMany thanks to Robson Michael and Jackson for letting my property speedily and to the right client. Special thanks to Chloe for her professionalism, excellent communication skills, relentless effort in renting out my property. Despite the challenge of letting out the property over the Christmas period Chloe’s creativity and excellent negotiation skills meant that I was able to secure a decent rent as well as decent letting fees. Thanks again to you and your team
5/5
GoogleHaving used 3 other estate agents in the past, I am so glad this time I decided to go with Andy and his team. They got my house sold for the asking price in 3 weeks and 4 months later the sale completed. The sales staff were always available to answer any query in the time it was on the market and subsequently Jo and Nicola, the sales progressers were always on hand to keep things moving along. Well worth the money and I would recommend this agent to anyone.
5/5
GoogleWe have recently used Robinson Michael & Jackson Gravesend branch to sell our property. They are very thorough and professional in all aspects of their service from property valuation to sales progression and completion. We would highly recommend this company. A special mention must go to Sales Progressor Jo Rossiter, without whom our sale would not have completed with such ease and speed. Jo makes an enormous effort to progress the sales as smoothly and promptly as possible providing regular updates so we always know exactly where we are with the progress. A big thank you to Jo and all the team.
5/5
GoogleI brought and also sold my house through Micheal Jackson & Robinson. The whole team were so professional and helpful and the whole process was fairly stress free. Even weeks after they were prompt in contacting the previous owner to find out some questions regarding my new home. The have made the experience a joyful one and if I ever move again I will only use their services.
5/5
GoogleGreat customer service all-around. Both bought and let through the Gravesend branch. Very helpful and always able to answer questions and provide support quickly. I was anxious about letting my property for the first time but Chloe, from lettings, really put me at ease and provided invaluable information. I would thoroughly recommend using Robinson Michael and Jackson for either letting, purchasing or like me both!
5/5
GoogleBought our first home with these guys and they were amazing! Great communication with our case, quick process as well which was great as we were super excited to get into the house asap. Friendly colleagues to talk to and in person. So easy doing everything via phone and email as my partner and I have a busy work life. Would highly recommend Lily, Tom, Jo and Nicola.
5/5
GoogleQuality service from start to go finish. Tom valued our house and wasn't pushy trying to get us to market, waited til we were ready. Did just stick it on the net and wait, our buyer hadn't even seen 1 picture of our house before making an offer. Did our mortgage through Ben and again much the same as Tom wasn't pushy and always happy to talk. The after sale was also excellent with a tricky chain, Jo and her team were excellent in chasing solicitors and other agents. Can't praise them enough.
5/5
GoogleOur new house purchase was through Robinson and Jackson, Gravesend. They provided Excellent Service, especially Jo, the Sale Progressor! The communication was excellent, she was very helpful, always willing to listen to our demands and very patient with us. We really appreciated all her efforts!
5/5
GoogleHighly recommended. All staff were very helpful. Lily paid attention to details on the type of property I was looking for and found me the one I wanted straight away. Jo and Nicola worked hard to help following the sale progress. Ben the mortgage advisor was extremely patient and helped us looking at different products and recommended the most suitable mortgage. I would strongly recommend them who are always polite, friendly, professional and helpful.
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2023, 2022, 2021, 2020, 2019, 2018.
EA Masters by year, 2023 to 20182023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
