1/5
TrustpilotI arranged a valuation for my house
I arranged a valuation for my house, with the Eltham branch. No one showed up! No call, email, no contact at all to tell me they’re not coming. Extremely unprofessional.
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotRobinson Michael and Jackson Strood
Purchased my home through Robinson Michael and Jackson communication and service flawless start to finish team friendly and professional being honest I couldnt of asked for more
1/5
FacebookThey are a disgrace. They never respond and get back to you despite making false promises that they will. Particularly when you sound non British.
5/5
TrustpilotI recently purchased a new home using…
I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended
5/5
FacebookSimply the best estate agents in gravesend area!! Andy and his team helped us to complete our property transaction in less than 5 weeks, kept us informed at every stage, very helpful and accommodating, couldn't have asked for anything more, best service and genuinely nice people. Would recommend their services to anyone.
5/5
FacebookSold our House back at the end of September and have now completed . . The service I received from Start to Finish was very professional, Andy and his team (especially Reece Cox) worked extremely hard, not only to sell our property but to see the sale through to the end. Would highly recommend to everyone. Well done Robinson Michael and Jackson.
Agent replied · 18 June 2024
we used them to sell our house in whinfell way
1/5
TrustpilotHighly unprofessional and rude
Highly unprofessional and rude I was a potential buyer. Highly unprofessional and rude. Probably the worst agent in London area. Andy was the worst agent ever.
5/5
FacebookI recently sold my house and I have to say that the service I received was excellent, always notifying me on the progress of the sale, letting me know when they were viewing the property, I would totally recommend this estate agent to sell your property, fast and friendly service from start to finish.
5/5
FacebookGreat service all round, Andy and Jo and the whole team gave a professional and friendly service all round, a sale fell through in june and feeling down hearted andy was straight back on the case and we were resold in a couple months. 5***** all rounds many thanks. Alex & Jenny x
5/5
TrustpilotExcellent Estate Agent
I dealt with Lee who was professional, knowledgable and efficient. We achieved a quick sake at the price SS were looking for. I have dealt with a lot of estate agents over time and this was one of the best. I cannot recommend enough.
1/5
FacebookWhere do we start with the service they provided? Minimal contact throughout the whole process, the most unprofessional emails received (children could type them better). On the day of completion we received no phone calls even though the day before we asked them to be updating us on the day, after all that’s what you pay for isn’t it? No involvement what so ever in the hand over of keys and we were left until 8pm waiting for keys when the transaction went through before midday. And still no contact?! You have been the biggest let down and our sale was made very easy for you considering you didn’t even have to market it. Disappointed is an understatement.
5/5
FacebookQuick, efficient service, really helpful and friendly team.
5/5
TrustpilotBest Estate agent in area!
This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine. The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required. Kept us informed by email and telephone. They are slightly more expensive than some but it’s a price worth paying in our opinion. Great service, great marketing and great staff (during this very difficult time). Thank you! (Once Again)
5/5
GoogleAbbie was a great help and lovely to be in contact with throughout this process 😊 would highly recommend …
4/5
GoogleRating only, no written review.
1/5
TrustpilotWas a potential buyer, not anymore
Was a potential buyer. Estate agent didn’t show up at appointed time. Office didn’t know where he was. Absolutely useless service. Don’t sell with these people and don’t even try buying through them either.
1/5
TrustpilotAbsolute bell ends from the welling…
Absolute bell ends from the welling branch Tony and scott could manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also take back handers from property developers so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager but his head is stuck up Scotts a*** and he is struggling to pull it out. For someone to take the time to write this long review imagine how much they must have pissed them off.If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.
1/5
TrustpilotHighly unprofessional and rude
Highly unprofessional and rude. Probably the worst agent in London.
5/5
GoogleMany Thanks to Angela & Mark for helping with my sale at Chatham Dockside. Thank you both for your support & wish you well in the future. …
5/5
GoogleI had originally purchased my flat through RMJ, so was already aware of them, however they were also the most thorough and informative of the Estate Agents I spoke with prior to putting the flat on the market. They arranged a steady stream …
1/5
TrustpilotI think Trustpilot is very trustworthy.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
