5/5
GoogleRating only, no written review.
Agent replied · 6 June 2023
Thank you. We wish you all the best with your new home!
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery friendly and helpful service
Agent replied · 6 June 2023
Thank you Alec - we wish you all the best for the future
5/5
GoogleGood helping Estate agent and Professional
Agent replied · 6 June 2023
Thank you Mr Lad it was a pleasure to do business with you. Please let us know if you are in the market for another buy to let in the future!
5/5
GoogleGreat service during very busy and very trying times...Thank-you
5/5
GoogleI found the team to be friendly and professional at all times. Would highly recommend them.
Agent replied · 6 June 2023
Thank you Sue. All the best to you for the future!
5/5
GoogleVery helpful and friendly staff. Made the whole process completely painless.
Agent replied · 6 June 2023
Thanks for the kind feedback Tim, good luck in your new home!
5/5
GoogleA very good experience with purchasing a property with the team - great communication throughout the process and a very professional service provided.
Agent replied · 6 June 2023
Thank you Nicola! We really hope you enjoy your new home. I know your planning on doing a lot of work we would love to come and see it once it’s finished!
5/5
GoogleRobinson Michael & Jackson have given an excellent service, friendly, helpful staff who go the extra mile. Would highly recommend them. Carol
Agent replied · 6 June 2023
Thank you for the feedback Carol!
5/5
GoogleThank you Angela and company, we got there in the end/ always put me at ease very happy with the service Professional all the way.
Agent replied · 6 June 2023
You are welcome Maria, thank you for your patience as this one took a while!
5/5
GoogleI have had a very good experience dealing with the team at Chatham. They are very professional and customer focussed hence my award of five star
Agent replied · 6 June 2023
Thank you Nurian it’s always a pleasure to deal with you.
5/5
GoogleVery pleased with great service from Robinson Michael & Jackson. Always very efficient and quick response, big professionals and very nice service from all Chatham team especially Angela 😉. …
Agent replied · 6 June 2023
Thank you so much for the feedback its much appreciated. Please let us know when you are in the market again and we will be happy to help!
5/5
GoogleFantastic service. Professional, efficient and friendly. All the staff go above and beyond, especially Angela who progresses the sales and is always there to help. I would highly recommend RM&J and I look forward to working with them again.
Agent replied · 6 June 2023
Sarah we are looking forward to working with you again. Thank you!
5/5
GoogleZero complaints. I have always been sceptical about using Estate Agents but having engaged Robinson Michael & Jackson to both let and sell my property, I would highly recommend them! Great communication, very reasonable and all-round great service!
Agent replied · 6 June 2023
Thank you Nathan it was a pleasure to help you sell! We wish you all the best for the future!
5/5
GoogleRecently used Robinson Michael & Jackson when buying a property, they were always happy to help and professional, giving me regular updates when necessary. Angela the sales progressor being especially helpful. Definitely would recommend.
Agent replied · 6 June 2023
Good luck in your new home Reanne! Thank you for the review
5/5
FacebookWe bought out home through RMJ, very quick and efficient the whole process took 10 weeks. We dealt with Michelle she was very helpful and professional. Would definitely recommend.
1/5
TrustpilotAtrocious is too good a word to…
Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!
5/5
GoogleRating only, no written review.
1/5
TrustpilotFull of talk, no actions..
Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.
5/5
FacebookWe sold through RMJ and Michelle in the progressing team is an absolute star! Constantly Worked to solve our sale and get it through in a quick time scale despite some really frustrating times, not helped by covid, she was excellent!
1/5
TrustpilotStrood branch dreadfull.
Strood branch dreadfull. They bang on how good they are all they want is you to sign up to sell with them. I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view. Found a 3rd property e mailed Nancie twice does not even reply. I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to view Decided no point even looking with this company anymore.
5/5
FacebookWe would definitely recommend RMJ Strood. Great communication & very efficient!! Our house was put on the market and sold within 5 days. 5*
5/5
TrustpilotHighly recommended
Robinson & Jackson Eltham branch are highly recommended. They are friendly, efficient, kept me updated, supportive and go the extra mile especially Theo.
4/5
TrustpilotI felt very supported by Robison…
I felt very supported by Robison Jackson from start to finish. My sale was tricky to say the least but the team kept me updated every step of the way and we successfully got the result we’d been waiting for. I’d recommend their services to anyone wanting a supportive agent who will work hard to sell your property.
5/5
TrustpilotJan from Hoo
Both Sarah and Tammy from Robinson Michael and Jackson Strood were very professional and went the extra mile to answer any query I may have had no matter how silly the question. Definitely a pleasure to have met them and a credit to the organisation
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
