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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,208 reviews across 7 offices and 4 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

8,001

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Robinson Michael & Jackson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have been extremely impressed with all of the team at MRJ, particularly Lee Franklin, Branch Manager, who have gone above and beyond in securing our sale. They have been professional at all times and have responded to all enquiries immediately. They offer quality service and we highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Lesley · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the feedback and review Lesley! We had a job to get the buyers solicitor to get on with the job but we certainly got there in the end. See you Friday for completion. Lee and the team

5/5

Google

Really pleased with the services provided by RMJ Rainham. We used them for both our sale and purchase. Issue initially with our first buyer pulling out with the added risk of losing our associated purchase, but RMJ were quick to step up to the mark and promptly arranged other prospective purchasers that same day securing a sale. Thank you to Lee and all the team at Rainham and a big, special thank you to Charley who has been amazing throughout the process in progressing the sale and providing us with updates.PositiveResponsiveness, Professionalism

Claire · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thanks for the review Claire! Enjoy the beautiful new property. Lee and the team

5/5

Google

During the acquisition of my property, i found the staff at RMJ to be exceptionally professional, responsive and efficient. Buying/Selling a property is exceptionally stressful on all parts, however from beginning to end the guys here at Rainham, took the stress away. I am really grateful to have had gone through this process with them. A big thank you to Lee, and Charley also.PositiveResponsiveness, Quality, Professionalism, Value

Esther · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thanks for the review Ester! I hope you are enjoying your beautiful new property! I would like to thank you for everything you did your end, you were prompt and a pleasure to deal with. Welcome to the community. Lee and the team

5/5

Google

We were really impressed with how professional yet friendly RMJ were. Both Chatham & Rainham branch have looked after us really well. They’re very responsive and really helpful, even with the many questions we had. After we found our dream home with them, they were very quick and efficient at listing our property and finding us a buyer. We’re so so happy in our new home! Thank you!! We’d highly recommend RMJ.PositiveResponsiveness, Professionalism

Emma · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thanks for the review Emma! We are glad we could look after your sale and purchase between our Chatham and Rainham office. We hope you are settled and enjoying your new home. Lee and the team

5/5

Google

Thank you so much to Natalie at Robinson Michael & Jackson for your help getting us into our new rental property. From the first phone call you've been nothing but supportive and helpful during these difficult times. We really appreciate how quickly you've communicated with us on the phone and WhatsApp. Within 5 minutes of enquiring, we had a video tour, within 24 hours had a viewing and an agreement the following day. You've been amazing getting us into our new home nearly two weeks earlier than first arranged, taking a huge amount of stress and pressure off us. We can't thank you enough Natalie, the property is perfect for us and your kind and caring personality is a credit to RM&J and the industry.PositiveResponsiveness, Professionalism

Aaron · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

Would like to thank Lee and the team for their help with purchasing our first property. They were with use every step of the way and informed us of the progress at every stage. They were responsive at all times and answered all our questions and queries in a timely manner. From beginning to end it has only taken us just over 2 months to secure our dream home. We would thoroughly recommend Robinson Michael & Jackson, and would certainly use them again, if the need arises. Andy & Vicky.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thanks Andy and Vicky, you were an absolute pleasure from start to finish. We are glad you found your dream home through us. Lee and the team

4/5

Google

I had a good experience with the team at Robinson, Michael and Jackson. Natalie, Nikki, Petra. We had a few teething problems which all got worked out fine. We are happy with the tenant referred to us by the company. We will use them again when their services are required. I would recommend RMJ to any landlords looking for an honest, professional estate agent in this area.PositiveResponsiveness, Quality, Professionalism, Value

Glen · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

We changed over our properties from another estate agents and found out straight away what we had been missing in terms of a fully managed service from our last estate agents. We can get a response very promptly from any of the team who deal with letting our properties. Everything is done efficiently and with our best interests in mind. I would extremely recommend this estate agents, especially Kelly Creed and her team if you are looking at letting any properties.PositiveResponsiveness, Quality, Professionalism, Value

Will · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

We recently sold our fathers house through RMJ in Rainham in the midst of pandemic and had a very good experience. Lee came to value and advise and was very well prepared with information and very professional, inspiring confidence. Communications from the team (in our case Charley and Ryan) were regular, friendly and helpful from start to completion. Not the cheapest agency we initially interviewed but sometimes you get what you pay for. Based on our experience I would recommend them.PositiveResponsiveness, Quality, Professionalism

Julie · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thank you for the review Julie, we appreciate your instructions despite having several cheaper options available to you and we are grateful for your recommendations. It has been our pleasure to help the sale of your fathers property. Lee and the team

5/5

Google

I used Robinson Michael & Jackson. They are very professionals I will recommend, they helped me to buy my new home. and liaised with the solicitors and follow up calls with emails from acceptance of offer to completion. A big thank you to Lee and his teamPositiveResponsiveness, Quality, Professionalism, Value

SirABobby · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

Thanks for the review Robert, so glad to assist on the purchase of your first home. Always here when you need. Lee and the team

5/5

Google

I cannot praise the team at RMJ, or recommend them, highly enough. We had a very stressful sale and purchase, which was nothing to do with our purchasers or our purchase, but the issues impacted on us all. Charley and Lee were absolutely wonderful at finding out as much information as they could, and making sure both us and our purchasers were kept up to date with all the details. When our Solicitors were slow to get started (also not the reason our transaction was stressful!) they made sure the right people were contacted to chase through the details and in the end we were ready to complete ahead of time. Charlie who dealt with our sale was also excellent and the whole team are friendly professional and completely on the ball with everything going on. We could not have done it without them!PositiveResponsiveness, Quality, Professionalism, Value

Valerie · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

5/5

Google

It has been a pleasure to work with this letting agency. The staff are professional, kind and efficient. They really think from my side and help to sort out issues effectively. I highly recommend this letting agency. Thank you, Kelly, Nikki and Stacey. Really good and lovely people. They find tenants for me and arrange things quickly. Superb! Really appreciate your hard work.PositiveQuality

T · 17 June 2021 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 16 June 2024

So pleased we got to help you out Ting and find you a lovely new tenant. We wish you all the best on your new venture, Kelly & the lettings team.

5/5

Google

We recently purchased our house through Robinson Michael Jackson during the COVID-19 lockdown period. They were very polite and responsive. I would definitely recommend them!PositiveResponsiveness, Professionalism

Laura · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

Massive thanks to the team at Robinson Michael & Jackson, they were amazing throughout our letting process. Special thanks to Chloe for being very kind and helpful. I will recommend everyone to always choose RMJ!PositiveResponsiveness, Quality, Professionalism, Value

Pelumi · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

As a first time buyer they helped me to purchase my home and I strongly recommend Robinson Michael & Jackson to friends and family . The whole team is fantastic and helpful but who helped me tremendously Andy,Reece,Jade and Jo.PositiveResponsiveness, Professionalism, Value

Gameshot · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I've had the pleasure of working with Lily and Jo from the Gravesend branch in buying our house and I couldn't be more pleased! Always so helpful and understanding, the purchase process went smoothly with their help! Definitely recommend!!! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Ana · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

It’s never easy selling a home, especially following the loss of loved ones. RMJ delivered as promised. Professional from start to finish. Dedicated progress staff. Kept very well informed at all times. Everything completed in a timely manner. Well done to Andy, Reece and the Team at RMJ Gravesend for such exceptional service.PositiveResponsiveness

Jill · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

Such a friendly, family-felt orientated team at Robinson Michael & Jackson, Gravesend! Andy and Ben (dream team!) helped me with my purchase as a first-time buyer, they made everything so simple, quick and easy. I was kept well informed throughout the whole process. They didn’t make me feel stupid at all with any concerns I had about the property or with my questions as it was the first time going through this process, so I didn’t know what to expect. I now know and understand the process of buying a home and it is really not as hard as I thought I was going to be! I’d been told by friends, family, colleagues etc. that buying a house is one of the most stressful things to do in life but these guys made my experience super super easy, which is hard in normal times but even harder in these uncertain COVID times. I now own my dream home that I’ve always wanted and plan to stick here for a long time, BUT if I ever find myself looking for another house my first port of call will be RMJ! Even when I went to pick up my keys from the office as a nervous excited first-time buyer (hadn’t sunken it yet that I’d bought a house), Nicola who handed over the keys to me was so lovely and mega excited for me which was really nice to see. The friendly, family-felt vibe from this team played such a major part (for me personally) in this process, because this is a huge achievement for me, and a memory that I am going to have forever of when I bought my first home and will look back on how FAB-U-LOUS the RMJ are!PositiveResponsiveness, Quality, Professionalism, Value

Trish · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I purchased my first home through RMJ. The whole process was seamless up until completion. All of the staff were super friendly and supportive especially Reece who was my first point of contact in making the offer. I would highly recommend RMJ for buying or selling a property. I will be looking forward to working with them again in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Shalini · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

The team at Robinson Michael & Jackson has been amazing throughout the moving process from the viewing stage up to the last stage. Abbie, Chloe and Petra were very helpful, patient and kind. Always available quite responsive and made the whole process smooth and easy for me especially as I was relocating from a different region. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Gabryelle · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I have used Robinson Michael Jackson 4 times over the last 15 years and have always been totally satisfied with the service that I have received during the sale of my properties and the service you receive after the sale. I put my mums property up with RMJ last Jan and we have had to put up with selling it during the pandemic which came with all sorts of problems as well as my mum who is in her 70s was self isolating. But RMJ dealt with the problems with all the professionalism you could ask for putting my mum at ease. Even during the total lock down when there were no viewings, they kept in contact with us on the way forward when viewings could continue. The viewings went without a hitch and a sale was agreed. Fortunately for us our buyer was a good buyer but their buyer who RMJ did not have anything to do with was a nightmare. The estate agent they used communicating skills where not existent, their solicitor was the same. Fortunately for us Jo in the after sales team who was looking after us worked her socks off getting the sale through. she has the patients of a saint. So would I use RMJ a fifth time, absolutely, Andy Reece Jo and the team worked hard in unprecedented times and I thank them Chris KingPositiveProfessionalism

Chris · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I received a very friendly and professional service from the staff at Robinson Michael Jackson. They explained the process well and gave me regular progress updates. Their expierence and knowledge of the area is excellent and I would highly recommend them to anyone wanting an agent with great marketing and negotiation techniques. They put a lot of time and effort into selling our property, so thank you to all at RMJ.PositiveProfessionalism

Paz · 16 June 2021 · Robinson Michael & Jackson Gravesend

5/5

Google

I dealt with Reece (Sales) and Chloe (Lettings) along with some of the team at the Gravesend office. I was in a rather peculiar situation and couldn’t quite make up my mind about some things. Reece and Chloe were both very sensitive, thoughtful, kind and selfless in their assessment and helped me (probably without realising it), come to a decision that I feel is the best for me and my family at this point. When I went on to let my property with Chloe, I felt listened to and Chloe really exceeded my expectations on all fronts - communication, speed of transaction, flexibility, etc. Eight (8) viewings, all 8 made very decent offers and let agreed - all within 48 hours of property listing. It’s my first time with RMJ, it definitely won’t be my last and I must say that I am really impressed! Keep up the great work! MagaretPositiveResponsiveness, Quality, Professionalism, Value

Magaret · 16 June 2021 · Robinson Michael & Jackson Gravesend

Agent replied · 15 June 2024

Thank you Margaret for your lovely review, it was a pleasure working along side you and helping you make the right decision. Thanks again for choosing us as your agent - The Lettings Team

5/5

Google

Jo was an exceptional help during this process, really helping to guide me through buying my first home. She was in frequent, contact, kept her sense of humour, and always made a real effort to make sure I understood what was happening at every stage. I would highly recommend Robinson Michael & Jackson, and Jo in particular.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 16 June 2021 · Robinson Michael & Jackson Gravesend

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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