Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleViewed a property a couple of weeks ago and I was extremely impressed with the warmth that Learna showed us while viewing. Very professional and answered any queries that I had, to which I was happy with the service delivered by her. Reflected the company as a whole, and I will definitely be using RMJ for future property enquiries.
5/5
GoogleI am here to thank the INCREDIBLE service from start to finish. Izabela worked pro-actively to attain the very best price for my place ♥ I genuinely felt she had my needs in mind the whole way through the process. Trust me, you wont be disappointed, If you're looking for the best agent when it comes to value for money and a professional service, you have found ! Thanks again Izzy.
5/5
GoogleOur experience with Robinson Michael & Jackson has been nice. Our sales agent Izabela has been amazing. She is friendly and makes you feel very comfortable. Always eager to help and answer any queries.
5/5
GoogleNina was absolutely brilliant and I don’t think we could have coped with our moving process without her! She provided us with daily, sometimes hourly, updates and was on hand to help us with all of our questions. She supported us through a very stressful time and was a lovely positive outlet for us. Thank you so much Nina!
Thank you for the great review Nicole! You have made Nina's day to read your feedback. It took a lot to get this chain through and we are all delighted that you have completed and in your new home. We wish you every happiness and will always be here if you need. Lee and the team
5/5
GoogleCarole and I would like to thank the letting staff at RMJ for their professional and exceptional service they provided to us in finding new tenants. We have been Landlords for over 10 years and our previous tenant moved out just before Christmas as he needed a larger property for his growing family. RMJ provided us with two possible tenants immediately and after viewing, both agreed they would like it, so we had to make a difficult decision, (the only hard part of the process we had to make). From the check-out of our previous tenant to check-in of new tenant was only 14 days and this included the Christmas period. So thanks again to Kelly and her team of Nikki, Ellie and Stacey.
5/5
GoogleExcellent from start to finish. Would highly recommend this agent. Good communication, friendly, informative and very supportive in a sensitive situation. Towards the end of our sale we needed the agent to broker between the two parties, Nina our assigned sales progressor was outstanding. Quick, efficient and effective in bringing the sale to a positive outcome for all parties.
5/5
GoogleThank you to Lee & the team for their friendly, professional service on the sale of our late father's property, especially as I live some distance away & don't know the area. They were quick to respond to all my questions/emails and Nina did a great job with chasing the sale through.
5/5
GoogleWe have had an amazing experience with the whole team! They helped us find our dream property and have made it such a lovely process for us. They are very friendly and also quick to answer enquiries and get things moving quickly for you! Nina Nash has been supporting us through every step and we cannot thank her enough for always being on call and answering all our questions promptly and efficiently! She has made us feel at ease during this process and dealt with us in a professional manner. Nina has also helped us understand anything that caused us confusion and guided us through the whole process! Thank you again to your amazing team!
5/5
GoogleIt has been a wonderful experience at RMJ right from the very start when we set foot in their office to register. Libby has been tremendously wonderful, so has Ellie. The warmth, patience and politeness to explain and guide us through the process has been unrivalled. Theirs has been the benchmark for us to compare similar services. We really, really appreciate their dedication and service. Thank you so very much ladies👍
Thank you for such a lovely review Ola, I love to hear feedback like this for Ellie & Libby. I am so pleased we have managed to find you the right home for you both :) Kelly & the lettings team.
5/5
GoogleExcellent service. A big thank you to Kelly Creed, Ellie-Louise Fletcher The team at Robinson Michael & Jackson have been nothing short of phenomenal in helping me find a flat to rent. All the letting teams were fantastic and we will definitely recommend them to our friends.
Hi Sujay, thank you for the review! We hope you both settle in to your lovely new flat. Kelly & the lettings team.
5/5
GoogleKelly and Ellie were absolutely amazing at their job. Kelly really helped us from the beginning to the end. She made sure that we sent the correct documents over, and if they failed or were delayed, she kept us updated. All the papers were checked, and we moved into our new house within a week, which was exceptional. Also, they have excellent patience; calls and emails were responded instantly, and they answered any enquiries at any time. Excellent teamwork and efficiency. Thank you.
Thank you for such a lovely review :) We are here to help and we are so happy that we could get you both in as quickly as you needed. Kelly & the lettings team.
5/5
GoogleOur experience with this company has been very positive. They are very efficient and professional but also very friendly and helpful. We were very impressed by Ellie when we met her at the viewing. She was very warm and friendly, extremely helpful and a joy to meet. Libby was so lovely to talk to on the phone. Together, they made us feel that we were very important to them and helped us with any problems we had. We would not hesitate to use this company again.
What a lovely review Shirley! I'm so pleased Libby and Ellie gave you a great service, they are our little superstars. We wish you all the best in your new home :) Kelly & the lettings team.
5/5
GoogleWe bought the house from Robinson Micheal, Rainham Branch in December 2021. All the staff are highly trained, well groomed with impeccable high standards of services ranging from Sales, Lettings and Management. This extends to their recommended Legal and Mortgage Broker. Their all in-house services has given us a great experience as a first time investor. My greatest gratitude to them all, especially to Kelly and Nikki. Much appreciation :-)
Thank you for such a lovely review! We are so pleased you have been happy with the service all the way from buying your first investment to letting it out with Team Rainham. Kelly & The lettings team
5/5
GoogleRating only, no written review.
Thank your for your 5 star rating. We are delighted you were happy with our service and we hope you are very happy in your new home.
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating. It was a pleasure working with you and we hope you enjoy your new home. Andy and the team.
5/5
GoogleRating only, no written review.
Thank you for our 5 star rating. We look forward to working with you
5/5
GoogleThank you very much to Jo,thank you for your amazing work and 100 times thank you what you done for as.was great to work with you.
Thank you so much for your lovely review. We hope you love your new home.
5/5
GoogleSecond review from me, owing to a re-let and a new lettings team being in place. A quick re-let with good comms throughout.
Hi Anthony, thank you so much for your second review, it has been great working with you again. All the best! - The Lettings Team :)
5/5
GoogleEllie, Hollie & Stacey did a fantastic job of getting us the information we need. The moving in was effortless with great communication.
5/5
GoogleResponsive, kind, professional, great communication received from Ellie, Hollie & Stacey. Thank you for helping me to find my home.
Hey Irmina! Thank you for these kind words, we really appreciate it! It was lovely working with you and we are so glad we could help you find your new home. We hope you are very happy there! :) - The Lettings Team
5/5
GoogleExcellent experience on moving in, all the team Ellie, Hollie, Ella & Stacey were very much helpful, especially Elli was on the hand throughout the process to make it hassle free, much helpful and making sure everything is alright after move in.
Hi Amir, thank you so much for your kind review, we all really appreciate it. It has been lovely working with you. All the best in your new home! - The Lettings team :)
5/5
GoogleMy first time renting a property was made super easy by the team. Big thanks to Hollie, Ellie, Ella & Stacey for the support before, during and after the process. All questions are answered super quickly! Thanks again 😊x …
Hi Lauren, thank you so much for your kind review, we wish you all the best in your new home! - The Lettings Team :)
5/5
GoogleEllie, Hollie & Ella were wonderful to deal with! Everyone was very helpful with explaining processes & answering additional questions. So patient and genuine, which was much appreciated. They made us feel heard and supported through the entire process. Even after moving in, they were so lovely & personal when checking in to see how everything had gone. Would recommend them to anyone I know, by far the best service I’ve had with an agency to date!
Thank you so much for your kind review, Madison. It has been such a pleasure working with you and Matthew. We hope you both are very happy there. All the best! - The Lettings Team :)
5/5
GoogleThe Strood team were very helpful and knowledgeable about the local area. They took time not only to run through the details of the market and also the local area. Have always used RMJ and would not hesitate in recommending them. First class service.
Hi Gillian, thank you for your review. Wishing you all the very best for the future. Kind regards, Reece and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
