Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIzabela was absolutely amazing, from the moment we spoke she secured me the earliest appointment possible to view the property, viewing was great, she answered all the questions I had. I’ll love to do business again with RMJ Rainham/Gillingham branch, they’re simply the best.
5/5
GoogleExcellent Service is Selling our home we had an offer within two and half weeks from going on the market we sold our house STC! We wanted to take a moment to express our heartfelt gratitude to Nina Nash at RMJ Estate Agents. Importantly may we pass on "A HUGE THANK YOU to NINA NASH”, for your invaluable assistance in helping with the progressing the sell of our house. Nina’s expertise, dedication, and hard work has truly made all the difference in making this process as smooth and successful as possible. Most importantly, we appreciate your warmth, kindness, patience, and support during what is one of the most stressful and emotional time. Your positive attitude and unwavering commitment to our success were truly inspiring and gave us the confidence we needed to navigate this complex process with ease. We hope as we get nearer towards the end of the process and with all going we will hopefully complete on Friday!! Although we are excited about moving into our new home and starting our new life in Cambridgeshire which is approximately 100 miles away from Medway, we will never the forget the dedicated and incredible team at RMJ, on particular Nina who helped us get there. With warm regards and deepest appreciation, and thanks for your continued efforts and support. Charlene - Seller
5/5
GoogleWe had an amazing time with RMJ from start to finish, the team Ryan, Jo, Isabel were very professional, helpful and polite there was never a question they could not answer and even though I phoned so many times they were patient. With regards to Nina who was a delight to work with, she was extremely helpful and although it was frustrating dealing with queries etc., she was able to alleviate my fears and kept us positive. The end of the transaction was very fraught but again Nina was such a professional she was on the case and we now have exchanged and completed. All in all it was a very pleasant experience but also stressful. We would recommend RMJ wholeheartedly. For reference please use Cook Taylor Woodhouse solicitors they are amazing and very on the ball.
5/5
GoogleWe are pleased with RMJ’s Estate Agents Services, and can confidentially state that we would without hesitation recommend RMJ’s Agent Estates to anyone looking to buy or sell a home!. We wanted to pass on our personal gratitude to RMJ and in particular to Nina Nash for all of her support, professionalism, responsiveness, and attention to detail throughout the entire process were truly outstanding, and we couldn't have asked for a better partner in this endeavour. Most importantly, we appreciate Nina’s patience, support positive attitude and unwavering commitment to our success were truly inspiring and gave us the confidence we needed to navigate the stressful and emotional sale/moving process with ease. We feel incredibly lucky to have worked with you and will always be grateful for the exceptional service you provided. Thank you again “Nina Nash” and to also to the RMJ Estate Agents Team for your support and continue efforts. Best regards, Clint - Medway Seller
5/5
GoogleIn one word glorious. This is the second time we've rented with RMJ and they didn't disappoint. Libby did a wonderful job and was quick with communication and more than helpful with everything. We were let down (by landlords) on the first 2 houses. They were sympathetic with our frustration and remembered everything we needed. Shortly after a phone call to check in about a third property Ellie suggested something new if we wanted a look round before it officially went on the market. It ticked all the boxes and had a wonderful atmosphere. Ellie booked us in for a viewing that day! And within an hour had a call back to say it was full steam ahead and we were on the road to getting our beautiful home. In summary Libby and Ellie were friendly, positive and went above and beyond to help. Communication was quick and reassuring and honestly wouldn't go anywhere else if we have to rent (or buy!) again. Thankyou Ladies you've made me and hubby very happy!
Hi Terri, thank you for the lovely revew. Im so pleased both Ellie & Libby could help you in finding a lovey new home. We wish you all the best and hope you settle in nicely :) Kelly & the Lettings team.
5/5
GoogleExcellent and efficient service from start to finish - always available and responsive and talked us thru the process as first time landlords Ellie and Stacey very professional Video, social media, promotion on websites worked wonders! Looking forward to our future our continued professional relationship Thank you for making everything so smooth Kimberley and Michael, Theatre Royal
5/5
GoogleThis is both mine and my partners first time renting and we could not have asked for better service. Kelly and Stacey have been amazing throughout and have made us both feel at ease. Great customer service, thank you both.
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating.
5/5
GoogleRating only, no written review.
Dear Mary. Thank you for your 5 star rating. Glad you were happy with our service.
5/5
GoogleElla and Stacey where very helpful.
5/5
GoogleKept informed throughout move. Made the process stress free
Dear Dawn. Thank you for your review. Glad you were happy with our service and hope you enjoy your new home. Many thanks RMJ team
5/5
GoogleThanks Tammy for all you help and support with the purchase of our new home.
Dear Helen. We really appreciate you taking the time to thank Tammy for her support. We hope you are happy in your new home
5/5
GoogleThe staff here were amazing, in particular Tammy was extremely helpful & considerate
Thank you Shaun for your feedback much appreciated
5/5
GoogleStacey was incredibly helpful and made the process so easy and her constant and quick communication was great. A real pleasure to deal with!
5/5
GoogleYour sale agent Tammy was lovely the other day with my partner and I. Answered all our queries about various properties. We definitely be coming back to see her
Dear Trudi. Thank you for taking the time to praise Tammy for her assistance so far. We look forward to working with you in helping you find a home.
5/5
GoogleHad such a great experience with the Lettings team (Hollie, Ellie, Ella & Stacey). The girls are all so friendly and helped with any queries I had. We had such a quick turn around from when we submitted our documents and we couldn’t have asked for a better team to be handling our application! Thanks girls x
Hey Shannon! Thank you so much for your lovely review. You both were a dream to work with and we hope you love your new home :) The Lettings Team
5/5
GoogleAbsolutely fantastic team at the Strood branch. I was kept informed all the way, supported when clarification was needed and felt they cared. The whole team are friendly and polite but I mostly dealt with Reece and Callum and found both warm and respectful. Thanks guys 😊 …
Hi Deborah, thank you so much for your review, it has been our pleasure working for you. Kind regards, Reece and the team
5/5
GoogleAmazing service from Reece. Needed a house valuation for divorce purposes and he sorted it the next day. Highly recommended. Thank you so much!
Hi Becky, thank you very much for your review. Kind regards, Reece and the team
5/5
GoogleAs a first time buyer the process has been very daunting. Jody has helped me immensely not only with becoming confident with the buying process but she goes above and beyond to help find houses that fit my criteria. Thank you Jody for everything so far.
Hi Ellena, Thank you for your review regarding Jody, glad she has been able to make this time slightly less stressful for you! Wishing you all the best with your future purchase. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleJody is amazing, fully engages with the customers from start to finish. Jody’s customer service is outstanding in comparison to other local agents!
Hi Darren, Many thanks for your kind words regarding Jody and her service. We're delighted you've been impressed by her. Many thanks, The Robinson Michael & Jackson Maidstone Team
5/5
GoogleWe sold our property recently and Tammy at the Gravesend office was absolutely amazing! Nothing was too much hassle for her and she really went above and beyond for us. Thank you so much Tammy for all your help; you're a super star!
We really appreciate your review and mentioning the help Tammy gave you. Thank you very much,
5/5
GoogleThe absolute best! I’ve experienced a few estate agents and, hands down, this is the most personable, thorough and knowledgeable team I’ve ever come across. My house was sold within a week of being put on the market! Incredible! They’ve been so good throughout the buying and selling process and have kept me in the loop the whole time. Honestly the best agents in the area!
Thank you so much Victoria for your kind words. It’s so pleasing to have happy clients.
5/5
GoogleMy recent experience with Robinson Michael & Jackson (Gravesend office) was superb and amazing. The staff involve in my renting were so helpful and straight forward individuals, especially (Ellie) who was practically outstanding in her duties, to ensure that best information and services was provided.
Thank you for your review, it was a pleasure helping you find your new home! - The Lettings Team
5/5
GoogleThank you for all your help last year in getting our first home! The team made the process a lot easier and supported us through our experience. A year on we are very happy in our house and will be using Robinson Michael and Jackson when we are ready to move again. Thank you!
Dear Millie. So glad you are still happy and thanks for not forgetting us and taking the time to write a review. It was greatly appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
