Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI'm grateful to the team for a seamless transition. Special thanks to Elle and Libby for their quick responses and expert assistance. Their dedication, professionalism, and empathetic approach made the process smooth and successful.
Thank you so much for your lovely review Gertu, we are glad it all went smooth for you both. We hope you are very happy in your new home! Congratulations :) - The Lettings Team
5/5
GoogleOutstanding service from Lily & Tammy - we had quite a few difficulties with our conveyancers but Lily was fantastic at keeping constant communication with us and chasing the other parties involved - couldn't have asked for more!
Dear Amarbeer. We really appreciated you taking the time to comment on our service. If we can be of any help in the future then please do not hesitate to contact us.
5/5
GoogleThoroughly professional throughout the purchase of our new home. Kept us up to date with where things were sitting in the chain and providing updates. Would recommend Robinson Michael & Jackson.
Thankyou for your lovely review Charlie, we are glad we were able to assist yourself and Lauren in finding your new home. We wish you all the best for the future there. All the Team at RMJ Gravesend.
5/5
GoogleI am very happy with Robinson Michael & Jackson Gravesend Estate Agents service with property purchase. Especially Jo Rossiter the Sales Progressor help me with start to end of my property purchase process. Thank you for service .
Dear Vijay. Many thanks for finding the time to write a review and to mention Jo Rossiter as well. We hope you enjoy your new home.
4/5
GoogleWe were recommended the Gravesend branch of Robinson Michael and Jackson by a friend for our house sale and we have found them extremely efficient . They have kept us informed throughout , very polite and helpful .we would not hesitate to recommend them to other people .
Dear Brian. We are very pleased to hear you are happy with our service so far. Kind regards. Gravesend RMJ team.
5/5
GoogleThe team at Robinson Jacksons Gravesend office made everything clear and simple for me and my partner when buying our 1st home. We were kept in the loop of everything going on and updated of things very quickly. We came across some bumps in the road (not the teams fault) and it was all dealt with really well and fairly stress free! Would highly recommend them to anyone.
Dear Luke. Many thanks for your review and lovely to hear you would recommend our services to others. We hope you are very happy in you new home.
5/5
GoogleI was very pleased with the service I received from Robinson Michael and Jackson. The first meeting at the house was carried out sympathetically, without hurrying, everything was discussed in detail, including things I hadn't thought of. From then on the team at Robinsons kept me informed at every stage through to completion. They were always happy to answer any queries I had.
Dear Paula. Thank you for taking the time to write us a review. We are so glad that you were pleased with the service provided. Kind regards. Andy and the team.
5/5
GoogleIt has been an exciting experience doing business with Robinson Michael & Jackson. We appreciate their promptness, clear communication and empathy. Ellie was amazing at house viewings, managing landlord and tenant relations and following up with us. Libby has been fantastic with administrative support and so have Simon and Ella been helpful.
Thank you so much for your kind Google Review Victor. I'm so glad we managed to find you something. Wishing you all the best! :) - The Lettings Team :)
5/5
GoogleReally happy with the support and service we received from RMJ during the sale of my late mother’s house. The advice and market guidance that Andy and the team gave was spot on and the house sold fairly quickly. Further, they took a lot of the hassle out of the sale by giving regular proactive updates. They also have good processes for things like booking viewing appointments and they always responded very quickly to any query I sent them. If you needed them, they were there. The whole process felt easy and straight forward from start to finish. I wouldn’t hesitate to recommend them, they are excellent.
Thankyou so much for your extremely kind review and for trusting us with the sale of your mother's home - we are delighted to have found you lovely buyers! Thankyou - Andy & The Team
5/5
GoogleI had an excellent experience with Robinson Michael and Jackson, thanks to the great team Tammy, Andy, Lily, Emma. Didn’t think I would be able to sell my house in this current market and moving home is very stressful. Their expertise and dedication and perseverance made it happen and less stressful. They were supportive and they kept on top of the solicitors at all times as well. They were attentive, responsive, and guided me through the process. I highly recommend their team for anyone seeking reliable and supportive estate agents. Thanks so much team! Vinder
Dear Vinder. Wow what a journey we have all been on. So glad we got over the line in the end. Hope you have a lovely Xmas from all the Gravesend team.
5/5
GoogleTilly is an absolutely delightful to deal with! Professional with enthusiasm and efficiency!
Hello Wendy, Thank you for leaving such kind words regarding the service you received from Tilly. We wish you the best! Many thanks, Robinson Michael & Jackson Maidstone Team
5/5
GoogleMyself and my partner recently moved in to a property which had some issues. We would like to thank the property manager (Tyler) for dealing with them so promptly in a friendly and professional manner. Thanks again Tyler.
Hi, thank you for your review. Kind regards, Team RMJ Strood
5/5
GoogleExtremely happy with how it went. The personal service I received was 2nd to none. Special thanks to Jodie Collins🙏 …
Dear Susan, Thank you for your fantastic feedback! We're thrilled you had a great experience, and we'll be sure to pass on your thanks to Jodie Collins. If you need anything else, just let us know. Thanks again for choosing us! Best regards, Robinson, Michael and Jackson.
5/5
GoogleNancey is a very knowledgeable estate agent , Nothing was to much trouble ,Her advise was based on a very strong knowledge base of the area .Any questions I had she would answer quickly and was available for when ever I needed her . Thank you so much Nancey (Sandra Fisher)
Hi Alan, thank you for your review. Kind regards, Team RMJ Strood
1/5
GoogleWhere to start.. The most dishonest and unprofessional estate agent. Calum wouldn’t not book a viewing with me as the place was apparently sold. Then I found out from seller that the property was not sold and that seller didn’t receive any offers either. It was lots of hustle with them.. They killed it when they told us to collect the key from seller not from their office. I deal with developers and estate agents on the daily bases but this was an EXPERIENCE.
Dear Zuzana, I’m sorry you did not make contact directly with us relating to the service you feel you received from Robinson Michael and Jackson as we could have dealt with any concerns immediately for you .I will address the points you raised and clarify any inaccuracies. Upon receiving your online inquiry to view the property, we promptly reached out to you on the same day. A viewing was offered for the upcoming weekend, but you informed us of your unavailability. Subsequently, the property garnered multiple offers from other viewings, a development we duly communicated to you. We continued scheduling viewings for the property, and you were subsequently booked for a viewing. It was beyond our control when you chose to directly communicate with the owner instead of continuing the conversation with us. Between the exchange and completion stages, the owners informed us of a mutual agreement between you and them regarding the direct arrangement of keys, given your close proximity. Had we been aware that you preferred to collect keys from our office we would have gladly accommodated your request. If you have any further enquiries or wish to discuss this matter, please feel free to contact Reece Cox, our branch manager, at reece.cox@robinson-jackson.com
5/5
GoogleWe could not have chosen a better estate agent Reece and the team have been very professional in all aspect of selling our home. Keeping us updated with the process of the move from start to exchange. Overall the Strood team have been very helpful and its been a pleasure dealing with them. We would definitely recommend to others
Dear Robin & Margaret, thank you for your review. It has been our pleasure to assist you with your move. We wish you the very best for the future. Team RMJ Strood
5/5
GoogleIt was a great pleasure dealing with Reece and Charley throughout the purchase of my first house. They both were amazing, and professional when handling the dealings between myself, my solicitor, and the seller. They we're always on hand to answer questions and chase up the sale of the property, particularly at the start and the end of the process. Whilst also keeping in touch with me inbetween whilst the legal work was ongoing to see how the process was going. I was really anxious about buying my first house, the team really helped to put me at ease. Overall has been great dealing with the Strood team. Would definitely recommend to others!
Hi Ryan, thank you for your review. Kind regard, Team RMJ Strood
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Nina for making this stress free and easy. I will 100% use you again
5/5
GoogleSuperb service by the team at Robinson Michael & Jackson. Would certainly recommend and use them again.
5/5
GoogleRobinson Michael and Jackson excellent platform for house renting.excellent services and members of team.pretenentcy manager Stacy thanks for your amazing service .we r really happy to get lovely house.
Thank you for the lovely review, we hope that you all settle into your new home :) Kelly & the Lettings team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
