Trusted Agent profile
Verified
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recommend Reside which is a very professional estate agency, people are very helpful and friendly which was more than pleasant for a non UK resident!
Dear Francois-Xavier & Stephanie, We're thrilled to hear that you had a positive experience with us! It's been a real pleasure looking after you and your home. Best regards.
5/5
GoogleThe team at Reside have been looking after our property for 18 months now and we are pleased with their service. Ben came to meet with us initially and offered clear expectations which have suited our situation. The best part of being with Reside is the level of trust both ourselves and our tenants have in their care of our interests. We intend to stay with Reside and can confidently recommend them.
Dear Jo, we're thrilled to hear about your positive experience with our team and the trust we have built. We look forward to maintaining our relationship with you. Thank you for your recommendation.
5/5
GoogleReside manage the letting of my Bath city flat - completely trouble and worry free. They are a pleasure to work with, find me the perfect tenants and deal with all the admin promptly and efficiently. The icing on the cake is that my tenants are equally happy with Reside, so it's a stress-free experience all round. I highly recommend Ben and his team.
5/5
GoogleLoved renting through Reside. Professional service, and the loveliest staff!
5/5
GoogleThe team at Reside have been very helpful and responsive while guiding us through our recent house move. Recommend.
5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
5/5
GoogleBrilliant communication throughout the whole process. Always got back to us in a timely manner never left waiting around for answers or information. Great fees and staff. Highly recommend.
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our communication throughout the process. Providing timely responses and keeping our clients well-informed is a priority for us, and we’re thrilled that we met your expectations. Your recommendation means a lot to us, and we’re glad that you were happy with both our fees and the support from our team. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch. Thank you again for your trust and for sharing your feedback!
5/5
GoogleI’ve had a wonderful experience with Robinson Michael and Jackson. Elle and Ella were EXTREMELY friendly, very helpful and professional in the handling of my letting. I highly recommend them.
Thank you for your kind review Jamile, it has been lovely assisting you! We are wishing you all the best in your lovely new home you are moving to! :) The Lettings Team
5/5
GoogleThe team at Robinson Michael and Jackson have all been fabulous in helping me find a property to rent. In a volatile rental market, they have found me a lovely home at a reasonable price and the transition to picking up the keys was smooth and without hiccups. Thanks to Simon, Libby and especially Ellie
It has been so lovely working with you Sam, we are truely wishing you all the best in your lovely new home! Thank you for your kind words. The Lettings Team
5/5
GoogleGood morning. My name is Rosemary Magwenzi. I’d like to make my shout out to the Robinson Michael and Jackson Lettings team, Ellie, Ella, Simon and Libby who were very helpful, communicative and supportive during our house search. You guys rock! You were very approachable and prompt whenever I needed clarity! Keep going the Power team!
Thank you so much for your kind words Rosemary, it has been amazing working with you! Wishing you all the best in your lovely new home! :) The Lettings Team
5/5
GoogleI had an excellent experience with Robinson Michael & Jackson Estate Agency. They were prompt in their responses and found a buyer for my house in just a week. Andy was incredibly helpful and supportive throughout the entire process. The whole team was very proactive and efficient. I highly recommend their services!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with Robinson Michael & Jackson. It’s wonderful that Andy and the entire team were able to provide proactive support and help you find a buyer so quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you throughout the process. If there’s anything else we can help with in the future, please don’t hesitate to reach out. Thank you again for choosing us and for sharing your experience!
5/5
GoogleRating only, no written review.
Hi Warren! 🌟 Thank you for your 5-star rating! We're thrilled to see your positive feedback. If there's anything specific you enjoyed or if you have any suggestions, we'd love to hear more. We're here to help with any future needs you may have.
5/5
GoogleRating only, no written review.
Hi Stuart! 🌟 Thank you for your 5-star rating! We’re glad to see your positive feedback. If there’s anything specific you’d like to share about your experience or if you have any questions, feel free to let us know. We’re here to help!
5/5
GoogleTo be honest I’m yet to be convinced how I got this apartment, you guys really did well.
Hi Jubril! 🌟 Thank you for your fantastic review! We're delighted to hear that you're pleased with your new apartment and our service. If you ever need anything or have any questions, we're here to help. Enjoy your new home!
5/5
GoogleGreat estate agents, Kay was very helpful with everything ensuring the process went smoothly
Hi James! 🌟 Thank you for your fantastic review! We're glad to hear that Kay was helpful and ensured a smooth process for you. If you need anything else in the future, we're always here to assist.
5/5
GoogleGreat help! Lee and Jess are brilliant. Kelly, Nikki, Ellie and Stacey were great at assisting me find my new home!
Hi Jack! 🌟 Thank you so much for your great review! We're thrilled to hear that Lee, Jess, Kelly, Nikki, Ellie, and Stacey all played a key role in helping you find your new home. Your kind words mean a lot to us. If you need any further assistance, we're always here to help!
5/5
GoogleThank you all at the Rainham Office, Nikki, Ellie,Stacey and apologies to anyone I've forgotten. Whoever I spoke to, they were helpful and if they couldn't help would find someone who could. Many thanks for making this a smooth journey,
Hi Jennifer, thank you for your kind words and appreciation! We are delighted to hear that Nikki, Ellie, Stacey, and the entire team at the Rainham Office were able to assist you effectively. Our goal is to ensure a smooth journey for our clients, and your feedback confirms we are on the right track. We are grateful for your trust and look forward to assisting you again in the future. Kelly & the Lettings Team
5/5
GoogleWe’re just about to complete on our house sale/purchase and Nina has been really helpful sorting out all the problems we’ve had. It’s been a very complex chain and lots of problems along the way but Nina has always been there for us. Also, thank you to Kay for dealing with the exchange for us. Can’t wait to move in now 😊 …
Hi Graham! 🌟 Thank you so much for your wonderful review! We're thrilled to hear that Nina and Kay have been helpful in navigating the complexities of your house sale and purchase. Your kind words mean a lot to us, and we're excited for you as you move into your new home. If you need any further assistance, we're always here to help.
5/5
GoogleI have had such a great experience with Robinson Michael & Jackson Rainham & Gillingham. Ellie-Louise has supported us through the journey of viewing a stunning property, to answering all our questions and providing regular updates by phone and email. She has gone above and beyond. So excited for moving day. Thank you!! 😊 …
Thank you for sharing your wonderful experience with Robinson Michael & Jackson Rainham & Gillingham. We are thrilled to hear that Ellie-Louise provided exceptional support throughout your journey. Your satisfaction is our top priority, and it's fantastic to know she went above and beyond to assist you. We share your excitement for moving day and are grateful for your trust in us. If you have any further questions or need assistance, please don’t hesitate to reach out. Kelly & The Lettings Team
5/5
GoogleRobinson Michael & Jackson were incredible from start to finish. From the initial valuation Lee instilled confidence in us that he and his team could sell the house with ease. They were thorough in everything they did, from taking measurements in the initial valuation to all the finer details towards the end of the sale. They were efficient with all proceedings and guided each party to ensure a sale was done as quickly as possible for all involved. Their communication was clear and involved everyone and everybody I spoke to from RMJ was wonderful. Could not fault them at all. I would recommend to anyone selling (or buying!) in the area.
Hi Poppy 🌟 Thank you so much for your fantastic review! We're delighted to hear that Lee and the team provided you with exceptional service from start to finish. Your kind words about our thoroughness, efficiency, and clear communication mean the world to us. We're thrilled to have instilled confidence in you and made the sale process smooth and quick. If you ever need anything in the future, whether selling or buying, we're always here to help.
5/5
GoogleRobinson Michael and Jackson provided excellent customer service when they set up the tenancy for a managed property. Nikki - thank you for all the advice you provided Stacey - thank you for setting up the online portal
Thank you so much for your kind words! Robinson Michael and Jackson are thrilled to hear that you had an excellent experience with our customer service. Nikki, Stacey, and the entire lettings team appreciate your gratitude. It was our pleasure to assist you with the tenancy setup and online portal. Kelly & The Lettings Team
5/5
GoogleHighly responsive and actively engaged professionals in the rental market. The transition from searching for available properties to viewing and finally receiving the keys is smooth and effortless, both in-person and online.
Thank you for your positive feedback. We are pleased to hear that you found our team both professional and friendly, and that the process from searching to receiving the keys was seamless. We appreciate your kind words. Kelly & The Lettings Team
5/5
GoogleHad such a great experience with this estate agents! Ellie was amazing throughout the whole process, answered all questions and was extremely helpful! Will 100% be using them again in the future.
Hi Charlie! 🌟 Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us and that Ellie was amazing throughout the whole process. Your kind words mean a lot, and we're excited to work with you again in the future. If you need anything else, we're always here to help.
1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
