Trusted Agent profile
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★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleStacey and her team were so helpful in finding me tenants and all the processes in between. The service has been exceptional.
Thank you for your kind words! We’re thrilled to hear you had an exceptional experience with Stacey and the team. We appreciate your trust in us. Kelly & the Lettings Team
5/5
GoogleI would like to say a big thank you to Ella and Ellie at Robinson Michael and Jackson these ladies have excellent customer service and help me so much with finding a new property I am happy with the service and recommend them anytime to anyone. Thank you very much 😊 …
Thank you so much Ms. Johnson, it has been so lovely working with you again & we hope you enjoy your new home! All the best. The Lettings Team!
5/5
GoogleEfficient, approachable and friendly staff. Good service and value for money!
5/5
GoogleSold my house through Robinson, Michael and Jackson Rainham branch. Nina Nash was absolutely incredible and went above and beyond her role to help me secure my new home and with so many hurdles we had along the way Nina always solved them quickly and stress free. Highly recommend using them for selling properties.
Hi Luke! 🌟 Thank you so much for your fantastic review! We're thrilled to hear that Nina went above and beyond to help you through the process and overcome any hurdles. Your recommendation means a lot to us, and we’re glad we could make things as stress-free as possible for you. If you need anything in the future, we’re always here!
5/5
GoogleFrom start to finish the team made it really smooth and easy. They were always on hand to support me or answer any question we had.
Thank you for your kind words Mark. It was a pleasure working with yourself and as a team we wish you all the best in the future! - RMJ Gravesend
5/5
GoogleI had an excellent experience with Robinson Michael & Jackson Gravesend. From our first meeting Jack was proactive and true to his word selling my property STC within 48 hours. They were supportive throughout. I highly recommend their services!
Thank you so much for your kind feedback! We’re delighted to hear that your experience with Robinson Michael & Jackson Gravesend was so positive. It’s fantastic that Jack was able to sell your property STC within 48 hours and that you felt supported throughout the process. Your recommendation means a great deal to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can help with in the future, please don’t hesitate to reach out. Thank you again for choosing us and for sharing your experience!
5/5
GoogleEnnis and Libby B were incredibly helpful throughout the entire process, and Libby W was quick to respond and easy to communicate with. Highly recommend their team for a seamless renting experience .
Good afternoon, Thank you for the wonderful review! We're thrilled to hear that Ennis, Libby B, and Libby W made your renting experience seamless. Your recommendation means a lot to us! Best Regards, Robinson, Michael and Jackson
5/5
GoogleRating only, no written review.
Hi Andrea! 🌟 Thank you for your 5-star rating! We’re thrilled to see your positive feedback. If there’s anything specific you’d like to share about your experience or if you have any questions, we’re here to help. Don’t hesitate to reach out!
5/5
GoogleRating only, no written review.
Hi Ogundare! 🌟 Thank you for your 5-star rating! We're delighted to see your positive feedback. If there's anything specific you enjoyed or if you have any questions, we'd love to hear from you. We're here to assist with any future needs you may have.
5/5
Googleit was a delight all process smooth and professional great service from start to finish thank you to all the team
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and professional experience with us. It was our pleasure to assist you from start to finish. We'll be sure to pass your appreciation on to the entire team. Kelly & the Lettings Team
5/5
GoogleHad a very good experience with Lee in getting our first home and very grateful for his support throughout the process.
Hi Zainab! 🌟 Thank you for your wonderful review! We're so happy to hear that you had a great experience with Lee in securing your first home. Your kind words mean a lot to us, and we're grateful for the opportunity to support you through this exciting journey. If you need anything in the future, we're always here to help.
5/5
GoogleThe team at Robinson Michael & Jackson have been helpful and professional throughout and have kept us well informed as our sale progressed. We couldn't have asked for a better service.
Hi Melissa! 🌟 Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team and that you felt well-informed throughout the sale process. Your satisfaction is our top priority, and we're glad we could provide you with the service you deserved. If you need anything in the future, we're always here to help.
5/5
GoogleVery efficient. RMJ helped us sell our property successfully. Helpful and informative and always there to answer our queries. We would recommend them to others.
Hi Patricia! 🌟 Thank you for your lovely review! We're so pleased to hear that you found our service efficient and helpful throughout the sale of your property. Your recommendation means a lot to us. If you ever need anything else, we're always here to assist.
5/5
GoogleLee and his team is very professional and helpful throughout the whole sale process. Kept me informed about the progress and always responsive and will seek answers for me whenever I have any questions for them. Highly recommend.
Hi Cherry! 🌟 Thank you so much for your kind review! We’re delighted to hear that Lee and the team provided you with professional and helpful service throughout the sale process. Keeping you informed and addressing your questions promptly is always our priority. Your recommendation means a lot to us. If you ever need anything in the future, we’re here to help.
5/5
GoogleRMJ were our 2nd choice of agent, they should have been our 1st. After 3 months with another agent we swapped to RMJ and they sold our house in the 1st week. All the staff we dealt with were excellent. Special Thanks to Nina who guided us through the sales process and was always there to sort out any problems.
Hi Mark! 🌟 Thank you so much for your fantastic review! We're thrilled that we could step in and get your house sold in the first week. Your kind words about Nina and the rest of the team mean a lot to us. We're glad we could make the process smooth and problem-free for you. If you ever need anything in the future, we're here to help!
5/5
GoogleI couldn't be more pleased with the service I received from Robinson, Michael & Jackson's Gillingham Branch when selling my late aunt's property. When I engaged them in June 2023, Lee and his team demonstrated exceptional professionalism and care. Their communication was outstanding - I was always kept in the loop, which gave me great peace of mind during what could have been a stressful process. They handled the listing top-notch, showcasing the property in its best light. What impressed me most was their ability to complete the transaction earlier than expected, a testament to their efficiency and expertise. I wholeheartedly recommend Robinson, Michael & Jackson if you're considering selling a property. Their combination of personal attention, professional skill, and results-driven approach makes them stand out in the field. They've earned their place as my go-to estate agent for future property transactions.
Hi Parmi! 🌟 Thank you so much for your incredible review! We're honored that you chose us to handle the sale of your late aunt's property. It’s wonderful to hear that Lee and the team provided you with exceptional service, clear communication, and a smooth transaction. We're especially glad we could complete the sale earlier than expected and give you peace of mind during the process. Your heartfelt recommendation means the world to us, and we look forward to assisting you with any future property needs.
5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
5/5
GoogleVery proactive team who walk you through the rental process telling you exactly what you need to do, Keeping you informed every step of the way. Great team work guys thank you !!
It's always so lovely working with you Emma! Glad we got it over the line for you again. Congratulations & wishing you all the best!
5/5
GoogleExcellent experience. I was in a difficult predicament at the time I got in contact with the Gravesend team, and they suffered through countless emails and phone calls with me, patiently explaining what I needed to do and calming me down when I was losing my mind. An incredibly stressful situation for me was rendered perfectly manageable by this little team and they helped me into my first official flat, smiling and giggling most of the time I might add. I'd give them more stars if I could. Ross McDermott.
Thank you for your review Ross, we were here to help and i'm glad we did that. We hope you have settled in nicely & enjoying your new home! All the best Ross! :) The Lettings Team
5/5
GoogleElla was very patient with myself and my partner as this was our first rental property since moving out of our parents home. She made the experience more enjoyable and brought a lot of clarity in our search for my first home together. I really thank her for her efforts and enjoyable first experience.
Ella is very grateful for your review, she has said it was so lovely working with you. We are all wishing you the very best in your new home! The Lettings team
5/5
GoogleGreat experience and response rate from the rental Team, in particular Ella and Libby who were able to help me every step of the way answering all my questions relating to my new home. Also a really useful online portal system for renters so that everything is managed well and efficiently. Would recommend!
This is lovely to read! - Thank you for your review, we are wishing you all the best in your new home! Congratulations!
5/5
GoogleTammy was absolutely brilliant getting our purchase across the line, really proactive and kept us in the loop every step of the way. We couldn’t have asked for better service and myself and my husband are delighted with the property we bought!! I doubt we will ever move but if we do we will definitely use RM&J to list our property. Many thanks!!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tammy was able to guide you through the process so effectively and keep you well-informed every step of the way. It’s fantastic to know that you and your husband are delighted with your new home! We truly appreciate your kind words, and we’d be honoured to assist you again in the future, should you ever decide to move. Thank you again for trusting us, and we wish you many happy years in your new property!
5/5
GoogleHad Harry show us around a property today, very impressed with the experice and harry was very friendly and professional.
Many thanks for your review
5/5
GoogleKelly, Ellie and stacey went above and beyond to help us. very friendly and welcoming staff. would recommend them to anyone. Thanks
Thank you for your kind recommendation! We're delighted that we were able to assist you. Kelly & the Lettings Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
