Trusted Agent profile
Verified
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5-star review! The Robinson Michael and Jackson team is delighted to hear that you had a great experience and appreciate your feedback.
5/5
GoogleRyan was absolutely great, super helpful and very knowledgeable.
We're so pleased that you enjoyed your experience with us. Your 5-star rating means a lot to our team at Robinson Michael and Jackson, and we're grateful for your support!
5/5
GoogleLacey was so helpful to help me around the property I have looked today. I cannot recommend enough! Thank you !
We're so pleased that you enjoyed your experience with us. Your 5-star rating means a lot to our team at Robinson Michael and Jackson, and we're grateful for your support!
5/5
GoogleJust had a viewing with Ryan Banham. He was very professional, appeared to have knowledge of his job and genuinely appeared to enjoy his work. We may not have found our home yet but we're very happy to continue our search with Ryan.
We're so pleased that you enjoyed your experience with us. Your 5-star rating means a lot to our team at Robinson Michael and Jackson, and we're grateful for your support!
5/5
GoogleI was getting really anxious about my chain and not getting any real feedback from the solicitors. Lacey was brilliant keeping me calm and sane and offered to phone all concerned to find out the issues and credit to her she wasn’t deterred …
We're so pleased that you enjoyed your experience with us. Your 5-star rating means a lot to our team at Robinson Michael and Jackson, and we're grateful for your support!
5/5
GoogleRating only, no written review.
We're so pleased that you enjoyed your experience with us. Your 5-star rating means a lot to our team at Robinson Michael and Jackson, and we're grateful for your support!
5/5
GoogleLacey was great, very punctual and informative. Really friendly and honest about the properties, great estates agent for first time buyers.
Thank you so much for the 5-star review! We're thrilled to hear that you had such a positive experience. From the Robinson Michael and Jackson team, we look forward to working with you again in the future.
5/5
GoogleRating only, no written review.
thank you for your 5* review
5/5
GoogleRating only, no written review.
thank you for your review
5/5
GoogleAmazing experience, very professional right from start to finish. Highly recommend
Thank you for your review - The Robinson,Michael & jackson team
5/5
GoogleHe was kind, informative and just jolly. Always happy to ask and guide us throughout. One of the best for sure
Thank you for your review Richard,Dallas & the team
5/5
GoogleReceived exceptional customer service from Harry.
Thank you for your kind words
5/5
GoogleHarry was very professional and informative showing us around this property.
Thank you very much for your review
5/5
GoogleHarry was a great help and would highly recommend with his friendly advice and great knowledge.
Thank you for your review,Dallas & the team
5/5
TrustpilotEasy and clear process
From Jack coming and talking us through the sales process it was simple no pressure came with information on local sales and what they could do for us, our home sold on the first open house, the sales team in the office have been brilliant especially Tammy getting us over the final huddle and last minute glitches keeping us informed they have made the whole process as stress free as moving house can be! From offer to completion it's taken just over 4 months which is great. If we move again they will be out first call!
5/5
FacebookWe can’t thank RMJ enough! We had such a positive experience from start to end! They made the process so quick! We dealt with several different staff and every single one was so friendly and helpful!
5/5
GoogleI couldn’t be more pleased with the service provided by Robinson, Michael, and Jackson. Ellie, in particular, was incredibly helpful throughout the entire process. The team was exceptionally friendly and always ready to assist, responding to all my questions quickly and efficiently. They found a great tenant for my property in no time, and even went the extra mile by cutting a second set of keys for me. Their dedication and attention to detail were truly impressive. I highly recommend Robinson, Michael, and Jackson to anyone looking for a reliable and professional estate agency!
Thank you for all your kind words! It was a pleasure working alongside you, we wish you all the best - RMJ Lettings
5/5
GoogleWould like to thank all the team at RMJ for their help in selling my home. They kept me posted throughout the sale. Highly recommend and would use them again. Many thanks
Hi Karen, thank you for taking the time to share your recent experience with us. We hope to be able to assist you again in the future. Kind regards, Team RMJ Strood
1/5
GoogleOur experience with RMJ has been extremely poor. First issue was valuation- we stated what we needed , (based on comparables in our area) We raised concern with price it was going to be marketed due to the price we needed, however trusted their expertise, all low end offers initially. We were told that our seller was under pressure to move, we were surprised to have our offer accepted as was aware that there were many offers on the property all in different positions ( we also had an inkling our offer was going to be accepted by comments made to us). To note - we were not proceed able buyers. It then took 13 days for our home to go into the market, despite me chasing (we had a 14 day cooling of clause in our contact) . According to RMJ we held this up because we refused to go ahead with the professional photography we were being ‘strongly advised’ to use after several times of telling them no. Pushing us to accept offers -2offers received- at the bottom end of scale, Nancey was basically pushing us into accepting these. We refused. Our property had been on the market 1 week. Nancey very abrupt and rude on these phone calls. After refusing the offers Nancey then called me to say she’d spoken to the house we were buying, and they had kindly offered to deduct money from the sale price. Could we now accept one of the offers on the table. Whilst we were extremely grateful for this reduction, we were still not where we needed to be; they were fully aware of this. We felt like we were backed into corners constantly throughout this process. We never asked for this reduction. We were prepared to pay what we offered; so we’re extremely grateful by this kind gesture from our seller; although we had a very strong feeling something wasn’t adding up. After trying to get this revised figure in writing, we finally did after a week of chasing - was no conditions attached to this reduction. We then accept an offer on our home at the price we were happy with. Only problem was, our buyer had his home on the market. So wasn’t proceedable at that moment in time ( we was in a worst position as when our offer was accepted we wasn’t even in market!) Reece then started advising us now the reduction in value was based on us received x & x on our home. I advised this was never the case, and nor should our seller know our offers on our home that’s confidential. Reece started back tracking saying it was now based on us having a proceedable buyer. Nancey tells me the house we were buying was going back to market; I was utterly shocked, I then spoke to the seller directly who advised they never agreed to a reduction In Price! Despite it being put to us,that the seller was the one to have offered to reduce, the seller told me that she was told we could not afford our offer! And could they reduce the price! to say we were shocked was an understatement! The seller told Me how it unfolded from their side and this made sense. When I called Nancey out on this, Nancey basically implied the owner was getting confused (an elderly person involved). instead of taking accountability and owing the situation and admitting a huge mistake has happened. we, to date have been told numerous versions of this how this happened. Thankfully all documented in emails. The current story from rmj is the seller did agree it but unfortunately wasn’t recorded on the system or an instruction was never put in place; however this has been done now🙃; I have asked how can conversation now be logged when it never happened! Strange how this was done after us complaining and losing the property too. Unprofessional, unfair and unjust comments about our buyer, because they door knocked a property to register their interest and they had a SO property to sell. This is just a VERY brief’ summary of our experience with RMJ. We are currently going through the motions of the complaint procedure. My advice would be if you do use RMJ; record everything in writing, every single call! Only positive was Freya was very helpful and friendly!
Dear Paige, Thank you for your comments. We want to assure you that a thorough investigation has been conducted. We will not be making any further public statements on this matter and will proceed through the appropriate channels. Regards RMJ
2/5
GoogleWe had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
5/5
GoogleThey are very friendly and helped me a lot.working with them is a brilliant experience
Hi Elham! 🌟 Thank you for your lovely review! We're so happy to hear that you had a brilliant experience with our team. If you ever need anything else, we’re here to help! …
5/5
TrustpilotRyan was really helpful and able to…
Ryan was really helpful and able to answer any questions I had.
5/5
GoogleCan’t thank RJ lettings enough, very polite and professional. Would definitely recommend to anyone. Thank you for all the staff with what they have done.
Thank you so much for your recommendation and kind words! We're glad our team could provide a polite and professional service. Kelly & the Lettings Team
5/5
GoogleFantastic experience from start to finish, the whole team was very helpful especially Stacey, Kelly and Nikki from the lettings team. 5 stars!
Thank you for the 5-star review! We're delighted you had a fantastic experience with us. We’ll be sure to share your appreciation with Stacey, Nikki, and the rest of the team. Kelly & the Lettings Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
