Trusted Agent profile
Verified
★★★★★
8,210 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,210 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLucy was very prompt and helpful. She’s Awesome.
⭐️⭐️ Thank you so much for your lovely feedback! We’re so pleased to hear that Lucy has been so helpful. 😊 We’ll be sure to pass your kind words on to Lucy! … More
5/5
GoogleLucy is very friendly and welcoming. She's exceptional, she's been very helpful and doesn't laugh at my silly questions. Thank you Lucy
⭐️⭐️ Thank you so much for your lovely feedback! We’re so pleased to hear that Lucy has been so friendly, welcoming and helpful. And don’t worry, there’s no such thing as a silly question! 😊 We’ll be sure to pass your kind words on to Lucy! … More
5/5
GoogleI had an issue with a gas leak at my property and contacted Jackson Management Team via WhatsApp. Michaela responded quickly, involved my landlord, and ensured everything was sorted promptly. I really appreciate her help and professionalism. Highly recommended.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Michaela responded so quickly and was able to liaise with your landlord to get everything sorted promptly. We really appreciate you taking the time to … More
5/5
GoogleLucy was very attentive and helpful. She was very quick in solving the issues we had in the house. Lucy was polite and it’s been amazing speaking to her.
⭐️⭐️ Thank you for your lovely feedback! We’re so pleased to hear you found the service attentive and that all your questions were answered. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleI had an amazing experience with Robinson Michael & Jackson. Everyone who helped me so was friendly, professional, and incredibly helpful throughout the process. A special mention to Ellie and Amy, who went above and beyond to make everything smooth and stress-free & their responses were so quick! Their support has been fantastic. I would highly recommend Robinson Michael & Jackson to anyone looking for an excellent service!
5/5
GoogleVery pleasant experience with Robinson & Jackson Gravesend. The team was always polite, professional, and willing to help throughout the process. A special thanks to my Sales Progressor, Jo, who was extremely helpful, and responsive. She kept things moving and did everything possible to ensure the sale progressed as quickly and smoothly as possible.
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear that you had such a pleasant experience with the team at Robinson & Jackson Gravesend and that you found everyone polite, professional and helpful throughout the process. Jo will be especially pleased to hear your kind words. We know how important it is to keep things moving during a sale, so we’re delighted that her support and communication helped make the process as smooth and efficient as possible. Thank you again for choosing us and for your kind feedback. If you know anyone who is thinking of selling or letting a property, we would be very grateful for a recommendation. As a thank you for any successful referral, we offer a Bluewater voucher.
5/5
GoogleFantastic team and a seamless experience! Huge thanks to Robinson Michael & Jackson for helping us get into our new home. The entire team made what is usually a stressful process feel straightforward and stress-free. Special shout-outs to Jo, Tammy, and Hannah, their communication, speed, and dedication to keeping us informed every step of the way was top-notch. Couldn't recommend them highly enough!
Dear Zak, Thank you so much for your fantastic review. We're delighted to hear Hannah made the process so straightforward and kept you informed every step of the way. She'll be thrilled to receive your kind feedback. Thank you for your recommendation, and we wish you all the very best with your move! Kindest Regards, Lily
5/5
GoogleSophie was wonderful. She explained well about the property and gave us a tour of it. We like her attitude and was easy to communicate.
Thank you so much for your lovely review, Joy! 😊🏡 We’re delighted to hear that you had such a positive experience with Sophia. … More
5/5
GoogleI spoke to Tammy today regarding properties I wanted to view. She was extremely helpful and had great initiative, which led to helping me with other matters.
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We really appreciate your support! If you know anyone who is thinking of selling, we’d be incredibly grateful for a recommendation. As a thank you, we offer a Bluewater voucher for successful referrals.
5/5
GoogleReece and the team at RMJ have impressed us with their proactive and efficient service. They have communicated clearly throughout and have been able to sell our house way over the asking price due to incredible negotiations. Highly …
Hi Samantha, Thank you for your review. We really appreciate your feedback. … More
5/5
GoogleEmma was absolutely brilliant showing me around a property that myself and my partner are considering purchasing. Very professional and no question was too small or silly:) Thanks so much! ☺️
Thank you so much for your lovely review, Alana! 😊🏡 We’re delighted to hear that Emma was so helpful and professional throughout your viewing. … More
5/5
GoogleSophia thank you for your help very informative and helpful a credit to your company many thanks
Thank you so much for your lovely review, Andy! 😊🌟 We’re delighted to hear that Sophia was so informative and helpful throughout your experience. … More
5/5
GoogleI made an enquiry with Sophia and she was very pleasant to speak with and introduced me well to their services. She listened to my requirements and provided me useful information to properties tailored to my needs. Thank you
Thank you so much for your lovely review, Russelle! 😊🏡 We’re delighted to hear that Sophia was so pleasant and helpful when you made your enquiry. … More
5/5
GoogleEllie was good
Thank you for taking time to leave us a 5 star google review! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. … More
5/5
GoogleThe complaint was resolved quickly, and Lucy stayed in touch throughout until it was fully confirmed resolved. She was amazing.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Lucy was able to resolve your complaint quickly and kept you updated throughout until everything was fully sorted. We’ll be sure to pass your kind words on … More
5/5
GoogleFantastic experience from Dallas and the team in selling my house. I wouldn’t hesitate to recommend!
Thank you for giving us the opportunity James and we are pleased you were happy with the service- kind regards Dallas & the team
5/5
GoogleSophia from the Rainham branch showed us around a bungalow today. She was extremely pleasant and made us feel at ease straight away. She was confident and very knowledgeable. It was a very pleasant experience. Thank you Sophia.
Thank you so much for your lovely review, Lorraine! 😊🏡 We’re delighted to hear that you had such a pleasant experience viewing the bungalow with Sophia. … More
4.7/5
The Trusted AgentSelling and buying
Sophia from the Rainham office showed us around a bungalow today she was such a lovely confident girl. She was very knowledgeable and made us feel at ease straight away. 100% would recommend all the staff from the Rainham office.
5/5
GoogleI met Emma, Freddie and Jess today and it was great to put faces to names - they were all excellent!
Hi Sarah, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleGood customer service well delivered, kept to time and Katie was very patient showing me round the property.
Thank you so much for your lovely review, Sikirat! 😊🏡 We’re really pleased to hear you received such great customer service and that the viewing was a positive experience. … More
5/5
GoogleJess was expectation
Hi Mariam, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleFreddie was great showing us around. Super helpful and informative!
Hi Megan, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleToday the 5th of September, I had the opportunity to be assisted for my property hunt by Emma James and she was outstanding, she went all out given me the possible information I need and the answered every question I had for both properties. Thanks Emma
Thank you so much for your fantastic review, James! 😊🏡 We’re delighted to hear that Emma was outstanding in helping you with your property search. … More
5/5
GoogleFantastic service from Emma, who took us through a viewing of a house we absolutely loved. She was friendly, professional and had lots of info about the area. We're very satisfied with the level of service received from Robinson Michael & Jackson so far, I highly recommend the Strood branch.
Hi Waiki, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
