Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Robinson Michael & Jackson Maidstone made the entire process incredibly smooth and stress-free. Their communication was excellent, they kept me updated every step of the way and were always polite, helpful, and highly …
Thank you so much for the high recommendation! We're thrilled to hear that the Maidstone team made your process smooth and stress-free with excellent communication. … More
5/5
GoogleCharlotte was exceptionally helpful, 10/10!
Thank you so much for the 10/10 review! We're thrilled to hear that Charlotte provided such exceptional help. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
Googlecharlotte was extremely helpful throughout the whole process, and made it so easy and comfortable when looking at options
Thank you for the lovely review! We're delighted to hear that Charlotte made you feel comfortable and made exploring your options so easy. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
4/5
Trustpilotthe team were helpful at every stage
the team were helpful at every stage - we'd moved aborad and trusted them to sell the house
5/5
GoogleCharlotte made the whole experience so straightforward and supportive at every opportunity. I'd definitely recommend. She was always happy to answer my many questions, and really took the stress out of a tricky process.
Thank you for the fantastic recommendation! We're so glad Charlotte took the stress out of the process and was there to answer all your questions. We really appreciate your kind feedback! … More
5/5
GoogleCharlotte has made the process of looking for a property really smooth and easy. She is personable and is always on hand to answer any questions.
Thank you for the wonderful feedback! We're so glad to hear that Charlotte's personable service and quick support made your property search smooth and easy. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
GoogleCharlotte was very nice and helpful by guiding me through the process, giving great customer service.
Thank you for the fantastic review! We're delighted to hear that Charlotte provided great customer service and guided you smoothly through the process. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
TrustpilotLibby was our agent
Libby was our agent, she is very professional and helpful in gaining a place to rent. The property was in great condition and clearly carefully selected by the company. She was quick to reply and was very helpful over the phone.
5/5
GoogleRobinson Michael & Jackson have been amazing with helping me look for my next property. Charlotte was very helpful with identifying the aspects of a home we prioritise and assisting us with finding properties that meet our standards. The …
Thank you so much for the kind recommendation! We're delighted to hear that Charlotte and the team helped you narrow down what matters most for your next home. We wish you all the best in finding your forever home! … More
5/5
GoogleI spoke with a lady called Michaela who was so helpful and extremely pleasant in the phone. I needed help with some information to be sent for an ongoing issue and she was more than happy to help me with my situation and did so very quickly and efficiently. I would like to just say a big thank you for helping me through a stressful time.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Michaela was able to help you so quickly, especially during what sounds like a stressful situation. It’s fantastic to know she was so pleasant, helpful and … More
5/5
GoogleIt was nice meeting with Libby Welch today. She was able to attend to my questions and her manner of approach was top notch.
Thank you for the wonderful feedback! We're thrilled to hear that Libby provided top-notch service and answered all of your questions. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
Googlevery friendly and straightforward. it was a pleasure to work with them
Thank you so much for your kind words! It was a pleasure working with you too. We really appreciate your feedback and hope to have the opportunity to work with you again in the future! … More
5/5
GoogleThanks Charlotte Amazing customer service, 10/10 would use her again
Thank you so much for your lovely review! We really appreciate your kind words and hope to help you again in the future! Remember, if you recommend us to anyone and they go on to complete a sale or let … More
1/5
TrustpilotWrongly went to them for viewing the…
Wrongly went to them for viewing the property,avoid at all cost,very blunt n confronting managers.Staff not trained for the job intended.specially Dartford branch in Kent.
5/5
GoogleIncredible service from Charlotte! Would highly recommend :)
Thank you so much for your lovely review! We’re delighted to hear you had such a great experience with Charlotte. We really appreciate your recommendation and hope to welcome you back again soon! … More
5/5
GoogleEllie was very helpful although the key handover process. She went an extra mile taking pictures and making a video of the property. Really appreciate it.
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ellie was so helpful throughout the key handover process and went the extra mile by taking pictures and a video of the property for you. It’s great to know she … More
5/5
GoogleI had a viewing over the weekend with Freddie, he answered all my questions and even some that I didn’t think off. Thank you for all your help!
Hi Sophia, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
4/5
GoogleRating only, no written review.
⭐️⭐️ Thank you for the review, Katerina! We really appreciate you taking the time to leave us a review and your support means a lot to the whole team. 😊 … More
5/5
GoogleEllie and Jessie were amazing throughout the whole process. Ruby aswell also helped at the viewing and explained everything in good detail. Cant recommend the team enough
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Ellie and Jessie were amazing throughout the whole process, and that Ruby was also so helpful at the viewing and took the time to explain everything clearly. … More
5/5
GoogleVery easy to get viewing done. Worked with my preference. Enjoyed the services I got.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that arranging your viewing was so easy and that we were able to work around your preferences. It’s great to know you enjoyed the service you received, and we … More
5/5
GoogleI was contacted by Ruby today, she booked a viewing for me and was very pleasant.
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ruby was so pleasant and helpful when arranging your viewing today. It’s great to know she made the process nice and easy for you. We’ll be sure to pass your kind words on to Ruby! 😊 Kelly & The Lettings Team. …
5/5
GoogleHad a viewing with Emma Had a very good experience and friendly
Thank you so much for your lovely review, Noorezha! 😊🏡 We’re delighted to hear that you had such a positive experience viewing the property with Emma. … More
5/5
GoogleWell done for good customer service
Hi Michael, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleWe had a lovely experience with Jessie when viewing the property today. She was very friendly, professional and welcoming, and made us feel comfortable throughout the viewing. She was happy to answer all our questions and was very helpful. …
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience with Jessie at your viewing. It’s fantastic to know she was friendly, professional and welcoming, and took the time to answer all … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
