5/5
GoogleXanthe is the best and Fel and Millie are the best team
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,206 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on three platforms, rated 4.9 out of 5 overall.
8,000
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
176
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,959 reviews · 1,958 on Google (4.9)290 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,574 reviews · 1,564 on Google (4.9)91 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)81 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,136 reviews · 960 on Google (4.9)49 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)147 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL801 reviews · 800 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)41 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GooglePrompt and thoughtful service. Found a credible tenant with minimal fuss. Love the WhatsApp comms without clogging up emails.
5/5
GoogleWe had the absolute pleasure of working with our lovely negotiator, and we couldn’t be happier with the experience. From the very beginning, she was attentive, professional, and incredibly efficient. She helped my partner and I view a property and ultimately “fingers crossed” secure our new home, all with remarkable speed and attention to detail. Her communication was clear and prompt throughout, and she made what could have been a stressful process feel smooth and manageable. Ellie-Louise Fletcher’s dedication truly stood out, and we’re so grateful for her support every step of the way.
5/5
GoogleMy fiancé and I, were over the moon with the efficient service and kindness of the team! They’ve all been amazing from start to finish, and extremely friendly and helpful with answering questions and pushing things along! In particular Millie, Fel, Joe, Janet and Xanthe have all been a delight to work with. We’re so grateful for everything they’ve helped us with. A huge thank you to them all for helping us find our first place to live! ❤️
5/5
GoogleI would like publicly to thank Angela at RMJ for help and support. She was able to update me on the progression of the sale and explained things i didn't understand. She was more helpful to me than the solicitor. So as they say in my country "big up urself Angela you're the bomb". Thanks again
Agent replied · 22 May 2026
Thankyou Barbara, for your positive review. We are so glad you have had a good experience with RMJ.
5/5
GoogleHad the pleasure of using Ben. Would definitely recommend to a friend
5/5
GoogleVery quick and easy processing of documentation
5/5
GoogleTilly was excellent. Very polite and professional. Answered all the questions I had about the property
5/5
GoogleWe have had the most positive experience with Lisa at Reside. With Lisa’s help, we have found the perfect property to live in, in Bath. Lisa was patient, knowledgeable and flexible and we cannot thank her enough for all her support while securing us our new home. If you are looking for a home, we strong recommend you visit Lisa and Reside.
2/5
GoogleThis has been, by far, the slowest service I’ve ever experienced. I submitted inquiries through Rightmove over 15 days ago, and I still haven’t received any response. I called on September 9th to get an update and received an email from an agent asking, “Can I just check that you were looking for a property for sale or a property to let?” I responded immediately, one minute after I received the email, but it’s now been days, and I still haven’t heard anything further. The lack of communication is frustrating and disappointing. Update: I updated the rating from one to two stars, as the managing director called me this morning to apologize. Unfortunately, I already submitted an offer through another estate agent, which the sellers accepted, so there's nothing either of us could do. I appreciate that they called me, though.
Agent replied · 6 August 2026
Hi Jason, thank you for taking the time to leave feedback of your experience, although I am sorry to hear that our service dropped below our usual high standards. I gather that our Managing Director Ben has spoken with you to obtain further feedback, and I hope we will get the chance to work with you again in the future.
5/5
GoogleChris and Lisa were extremely friendly and helpful. Their dedication and support was instrumental in helping us find a property to rent that suited all our requirements. This has been my best experience of renting a property so far and look forward to having the support of Reside for the duration of our tenancy.
5/5
GoogleI have been a landlord for nearly 20 years with multiple properties. Easily one of the best lettings agent I've used Their experience, can do attitude and customer service is exceptional all with a personal touch
5/5
GoogleReside have looked after us, our flat and our tenants for eighteen years. We have now sold but we can happily say that our time in the rental market has been made much easier by Ben and his happy team. Thank you.
5/5
GoogleOur experience with all the agents during the lead up to our house move was brilliant, they were very attentive and friendly. Particular thanks to Lisa for her support throughout the process. She was always available to answer our questions and made everything run smoothly. Thanks to the entire team, our move was stress-free and efficient. Highly recommended!
5/5
GoogleI can't recommend Reside highly enough! I found myself in a tough situation where I had to leave my flat unexpectedly and needed a new place urgently. The team at Reside truly went above and beyond, within two hours of contacting them, they had already found the perfect flat for me and arranged a viewing. The process was seamless and efficient. I visited the flat the same day, and by the evening, I was signing the contract. Their professionalism, speed, and attention to my needs made what could have been a stressful experience an absolute breeze. If you're looking for a real estate agency that genuinely cares about its clients and delivers results, Reside is the one to call. Thank you for making this transition so smooth and stress-free!
5/5
GoogleWe’ve been renting with reside for 4.5 years across two properties. The team are great and super efficient at solving issues. If you’re looking for a reliable letting agent that’s transparent then reside are your team!
5/5
GoogleReally efficient and helpful team.
5/5
GoogleI contacted Lisa at Reside last week and arranged rental viewings in Bath. It was a seamless process from beginning to end. Lisa was extremely helpful and informative about the city and if I hadn't had an offer accepted on a purchase a few days later, would certainly have taken one of the properties she showed. Lisa was a breath of fresh air in addition to being professional and very knowledgeable about the local market. I can't recommend Reside or Lisa more strongly.
5/5
GoogleHello, and happy whatever day it is to you when you are reading this! ✨ My move to my new letting property with Reside was seamless. From the viewing, financials, help, and guidance, everything went through kindly, quickly, and with helpful attention. Chris, was especially helpful and I honestly felt prioritised as he could see how much the move meant to me due to being a dog owner. @Chris thank you again for everything, it really is much appreciated. ✨ Reside are instantly contactable and I cannot recommend them enough. I am a landlord myself, and I know the importance of such attention to detail and kindness. ✨ 10 out of 10, cannot recommend enough! ✨✨✨✨✨✨✨
Agent replied · 6 August 2026
Thanks for the glowing review David. So pleased to hear you are happy.
5/5
GoogleLisa at Reside has been absolutely amazing - we had a difficult rental search and she did everything she could to help us, finding us a wonderful flat. Recommend her and the team wholeheartedly!
Agent replied · 6 August 2026
Thank you Yasmin. We hope you and your family get settled quickly and we would love to help you again should you need it in the future.
5/5
GoogleHad great service from Lisa and the team at Reside, while exploring properties in Bath. We were delighted with the flat we found. The process from viewing to moving in was extremely smooth, with Lisa resolving any queries at pace along the way.
Agent replied · 6 August 2026
Thank you Mark. We are delighted to hear you are happy and enjoying your new home.
5/5
GoogleReside were my letting agents for five years and were fantastic. They always looked after me and my tenants and made renting my flat stress free. I’d recommend them as the first choice for letting. I then marketed my flat for sale with them and they were great again. It was a frustrating and long process through no fault of Reside or Lisa, my agent. Lisa kept me informed throughout and was a good listener when things got tough. Thanks for getting me there! Claire
Agent replied · 6 August 2026
Thank you Claire. It's been an absolute pleasure working with you and looking after your lovely apartment over the years. So glad we got there in the end with the sale.
5/5
GoogleI am delighted with my experience with Reside! Lisa and Chris went out of their way to help throughout the process. Highly recommend x
Agent replied · 6 August 2026
Thank you Yoanna. We are so pleased to have helped you find a place for your father and wish happy times ahead. Lisa
5/5
GoogleMy experience with Chris Gray was just perfect. An incredibly friendly individual that really did go above and beyond to make sure I was taken care of. The whole experience was genuinely fun which says a lot for a process that can often be stressful! Don’t see myself moving again anytime soon but if I was to, I’d hope it’d be Chris helping me out again!
Agent replied · 6 August 2026
Thanks so much for your extremely kind review Andy. It was an absolute pleasure helping you (and Chunk) find a new home! All the very best for the future Chris
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,959 reviews rated 4.9 out of 5, followed by Gravesend with 1,574.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
