Trusted Agent profile
Verified
★★★★★
8,191 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,191 reviews on four platforms, rated 4.9 out of 5 overall.
7,984
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2023, 2022, 2021, 2020, 2019, 2018.
2023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKelly showed me a beautiful property today. Very helpful and a joy to meet
Thank you so much for the feedback! We're thrilled to hear Kelly made your viewing experience so enjoyable. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleRating only, no written review.
Thank you for your 5* review. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleVery professional, ready to assist and Sales Manager Tia simply super . I certainly recommend Robinson Michael & Jackson
Thank you so much for taking the time to leave this 5-star google review about our sales manager, Tia. We are so pleased you had a great experience! - RMJ Chatham
5/5
GoogleQuickly resolved a issue, Michaela helped and kept me in the loop
⭐️⭐️ Thank you so much for your feedback! We’re really pleased to hear that Michaela was able to resolve the issue quickly and kept you in the loop throughout. We really appreciate you taking the time to leave us a review and will be sure … More
5/5
GoogleReview is for the wonderful estate agent, KITIJA. Such a delight to have met an estate agent who leaves such a powerful, positive impression, Kitija is truly exceptional. From her friendly greeting at the front door to the end of the viewing, her conduct was unmatched. Kitija combines genuine warmth with flawless professionalism. Her positive energy makes you feel instantly comfortable, while her wealth of knowledge proves just how much homework and preparation she puts into every property showcase. She answered every question effortlessly, demonstrating a level of proficiency that sets her head and shoulders above the rest. Kitija isn't just a great agent, she is the benchmark for what standard of service in real estate should be. Kitija represents the absolute pinnacle of client service. Outstanding, brilliant, and truly standard-setting.
Hi Maliha, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleWhat a stressful time selling and buying a house is! Can’t thank everyone at RMJ strood enough for the help and support throughout. The updates, support and care is certainly what is needed throughout this process and definitely something they provide. We have used RMJ previously when moving and it has always been amazing. Would highly recommend!
Hi Charlotte, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleErin was so helpful and professional , she answered all of my questions in such an accommodating manner , i thank her for making the viewing process so easy
Thank you so much for the feedback! We're thrilled to hear Erin made the viewing process smooth and accommodating for you. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings.
5/5
GoogleSophia was the best estate agent I’ve ever come across. She was very easy to approach with any questions and extremely friendly. She went the extra mile to make sure I had a good experience. If I could choose one person to accompany me for all viewings, I would choose Sophia! I have absolutely nothing negative I could say about her, honestly the best of the best.
Thank you so much for your amazing feedback! We’re absolutely delighted to hear that Sophia made such a positive impression and went above and beyond to make your experience so enjoyable. Your kind words mean a lot, and we’ll be sure to share them with Sophia. 😊 …
5/5
GoogleThank you to Lacey - she was incredibly helpful, proactive and always willing to go above and beyond to keep things moving when we were working in a chain together When we were working towards a target date that the purchasers wanted to move into their new home, Lacey showed real flexibility and commitment to helping achieve this. She worked collaboratively with everyone involved and focused on finding solutions rather than simply her own part of the process. Her teamwork, positive attitude, and willingness to go the extra mile made a real difference and helped us work towards the best outcome for the purchasers.
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted to hear how helpful and proactive Lacey was throughout the process. Her commitment to working collaboratively, finding solutions, and going the extra mile is exactly what we value, so it’s wonderful to hear that this made a real difference in helping achieve the purchasers’ target date. We’ll be sure to share your lovely comments with Lacey. 😊
5/5
GoogleTilly was fantastic during our viewing. She was friendly, informative and great at answering all of our questions, taking the time to show us everything properly without making us feel rushed. Despite the incredibly heavy rain, she still made the effort to take us outside to show us the garden, parking spaces and other exterior areas in detail. We really appreciated the extra effort and had a very positive experience.
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Tilly. She’ll be really pleased to know that her friendly approach, attention to detail and willingness to go the extra mile made such a difference, especially in the heavy rain! We really appreciate you taking the time to share your experience. 😊
5/5
GoogleRobinson Michael & Jackson was recommended to me by a friend, and I’m so glad I chose them. Within a couple of days of my house going live on the market, we had five viewings booked, followed by three immediate offers. This was all thanks to the thorough, professional, and dedicated expertise of Tilly, with fantastic support from Sophia and the rest of the team. I have been kept fully informed throughout the entire process and couldn't have wished for a better start to selling my property. Based on my experience so far, I would happily recommend their services to everyone.
Thank you for your fantastic review! We are delighted to hear that Tilly, Sophia, and the rest of our estate agency team provided such a dedicated and professional service to get your property sold so quickly. Delivering outstanding communication and securing multiple offers in just a few days is always our goal. We appreciate your recommendation and look forward to continuing to support you through to completion! Many thanks, Robinson Michael & Jackson
5/5
GoogleHave had a very positive experience with Robinson Michael & Jackson supporting us to sell our home. The team at Sittingbourne office were very supportive and made the process simple. We are both very happy with our experience. Ryan & Kim
Thank you so much, Ryan & Kim, for your lovely review! We’re delighted to hear that you had such a positive experience selling your home with Robinson Michael & Jackson. The Sittingbourne team will be so pleased to know that their support helped make the process as simple and stress-free as possible. We really appreciate you choosing us and wish you both all the very best for the future! 😊
5/5
GoogleAs first time buyers we were new to the whole house buying process. From the very beginning Jody has been so supportive, constantly communicating with us and reassuring us throughout the whole process. We have felt supported at every stage …
Congratulations on buying your first home, Erin & Lewis! We know how daunting the process can be, so we're thrilled that Jody was able to guide and support you every step of the way. Thank you for your kind recommendation and best of luck … More
5/5
GoogleLovely inviting experience, and an amazing friendly team.
Hi Rosie, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood
5/5
GoogleAs a first time buyer, it can be a daunting experience purchasing your first home. However, Jody has done an amazing job at providing regular updates on the progress of our sale and making additional efforts to provide updates of where other members of the chain were in regards to their applications.
Congratulations on buying your first home! We're so pleased Jody provided regular updates and reassurance to keep the process smooth for you. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GooglePerfect customer service from Jake, very knowledgable and approachable. Answered all of our questions and found out any information that we needed
5/5
GoogleReally helpful, knowledge & friendly
Thank you for the review! We're glad to hear our team was helpful, knowledgeable, and friendly. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
GoogleCan’t fault RMJ for all their hard work getting us to our new home . From the start Harry and Kendall with viewing ,and Dallas has gone that extra mile to support us . Would definitely recommend them too anyone wanting to buy or sale . Thank you team .
Thank you for you review and we hope you are settling in well - from Dallas and the team at Robinson,Michael & Jackson
5/5
GoogleWe have only spoken on the telephone but first impressions of Tilly have been very friendly and helpful
Thank you, that’s lovely to hear. I’m really pleased that your first impressions of Tilly have been so positive. She has been very friendly and helpful, and I’m sure you’ll get to know her even better as you speak with her more.
5/5
GoogleI had a great experience dealing with Ruby. She was polite, friendly, and extremely helpful throughout the process. She was always approachable and made everything feel straightforward and stress-free. I really appreciated her …
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Ruby was so friendly, helpful and approachable throughout the process and made everything feel straightforward and stress-free. It’s great to hear you … More
5/5
GoogleI had such a positive experience with Robinson and Jackson Rainham and Gillingham estate agents while searching for a new home for with a family with young children. One member of staff in particular James was absolutely fantastic, he was …
Thank you so much for your fantastic review, Blessing! 😊🏡 We’re delighted to hear about your positive experience with the RMJ Rainham and Gillingham teams. … More
5/5
GoogleErin was so lovely and accommodating on a recent viewing , she ensured all of my questions were answered with professionalism and made me completely comfortable as a whole during the experience , thank you to her
Thanks so much for your kind words! It’s great to hear that Erin made your viewing an enjoyable experience and was able to answer all of your questions along the way. … More
5/5
GoogleKiran is a fantastic, who genuinely takes the time to understand her clients’ requirements. She listens carefully to what you’re looking for, ensuring that you don’t waste time viewing properties that don’t meet your needs. Her excellent customer service, professionalism and friendly manner make the whole process so much easier. I would highly recommend Kiran to anyone looking for a dedicated and reliable property advisor!
Hi Sultana, thank you so much for this excellent review about our Senior Sales Negotiator, Kiran. We are so pleased you are happy! RMJ Chatham😊 …
5/5
GoogleI knew from 2024 that I wanted to put my house on the market, and during that time I spoke to and met with a few different estate agents. Sam Bahia, Branch Manager at Robinson Michael & Jackson, came to visit me and view my house. Out of all the estate agents I met, I built a really good rapport with Sam. As someone who was originally a first-time buyer and didn’t know much about the process, I found Sam to be genuinely patient, approachable and very good at explaining everything to me. I eventually decided to put my house on the market in January 2026. Because of the impression Sam had made during our first meeting, and the fact that he would occasionally check in to see how I was getting on and whether I was ready to start the moving process, I never felt pressured. This was a big reason why I chose Robinson Michael & Jackson. The process of putting my house on the market was very smooth. I was then introduced to Angela, who liaised between myself and my buyer. She was also extremely responsive and professional throughout the process, keeping me informed whenever she had spoken with my buyer or my solicitor. Holly was always very good at notifying me whenever I had a viewing scheduled. I also remember that within around 15 minutes of my house being put on the market, I received an email from Robinson Michael & Jackson, which showed me how proactive the team were from the very beginning. One of the biggest things for me was that I travelled abroad and was out of the UK for five weeks while my house was on the market. During that time, I had viewings taking place and even agreed on a price while I was away. Despite being out of the country, I had complete confidence that Robinson Michael & Jackson would manage the sale without any issues. Everyone I dealt with was amazing when it came to communication. The whole team were professional, responsive and kept me informed throughout what can be a very stressful process. I also had an issue with my purchase, and the communication between Robinson Michael & Jackson and my buyer was excellent. They helped maintain communication and kept things moving, rather than allowing the situation to fall apart. I believe my buyer would say the same, as he didn't simply walk away from the transaction. There really aren't enough words to explain how much stress and pressure Robinson Michael & Jackson have helped ease throughout this process. Selling a house and moving can be incredibly stressful, but having a team I could trust made a huge difference. I would wholeheartedly recommend Robinson Michael & Jackson to anyone looking to sell their home. A special thank you to Sam, Angela, Holly and the whole team for all your hard work, communication, patience and support throughout the process. Thank you so much for everything.
Hi Agnes, thank you so much for sharing this brilliant review about the team. We are so pleased you had a great experience!🎉🏡 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rainham has the most, with 1,947 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
