Trusted Agent profile
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★★★★★
8,191 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,191 reviews on four platforms, rated 4.9 out of 5 overall.
7,984
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2026, 2023, 2022, 2021, 2020, 2019, 2018.
2023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIt was a very good experience viewing a property with Sophia. She is an amazing guide. Easily communicative, friendly manner and always helpful. I would highly recommend her as well as RMJ.
Thank you so much for your lovely review, Joya! 😊🌟 We’re delighted to hear that you had such a positive experience viewing a property with Sophia and found her friendly, approachable and helpful throughout. … More
5/5
GoogleThe review is for the wonderful estate agent Sophia. She was professional and friendly and very intelligent. She maintained her professionalism throughout the viewing. Her optimism was commendable and it was a delight to meet her.
Thank you so much for your wonderful review, Maliha! 😊🌟 We’re delighted to hear such lovely feedback about Sophia and that you found her professional, friendly and knowledgeable throughout the viewing. … More
5/5
GoogleScott was great
Thank you so much for your lovely review, Jasmin! 😊🌟 We’re delighted to hear that Scott was great and made such a positive impression. … More
5/5
GoogleI met Jessie who kindly showed me around the property and answered my questions. She also followed up quickly after the viewing. Thank you!
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Jessie was so helpful during your viewing, answered all your questions and followed up with you so quickly afterwards. We really appreciate you taking the … More
5/5
GoogleKatie from RMJ, was very nice immediately made us feel comfortable when viewing. She was thorough and gave us the time to look at everything. She answered all our questions and any concerns we had she took a picture to take to the landlord.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Katie made you feel comfortable straight away and gave you plenty of time to look around the property. It’s great to hear she was thorough, answered all your … More
5/5
GoogleGreat support from the agency throughout my 4 years as a tenant. Special thanks to Grace for looking after all matters related to the end of the tenancy and smooth move-out process.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had such a positive experience with us throughout your four years as a tenant. It’s great to hear that Grace was able to make the end of your tenancy and … More
5/5
GoogleRuby is very helpful and efficient and arranged a viewing for me quickly and easily.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Ruby was so helpful and efficient and made arranging your viewing quick and easy. We’ll be sure to pass your kind words on to Ruby! … More
5/5
GoogleI’ve been really happy with the service so far. Grace has been so friendly, professional and helpful throughout the process. She’s always been quick to respond to any questions and has made everything feel really easy and stress-free. Thank you, Grace, for all your help! I would definitely recommend her.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Grace has been so friendly, professional and helpful throughout the process. It’s great to know she’s been quick to respond and has made everything feel easy … More
5/5
GoogleGrace was incredibly helpful and resolved my issue quickly and efficiently. She communicated clearly over the phone and was lovely to deal with.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Grace was able to resolve your issue quickly and efficiently and that she was so clear and helpful throughout. It’s great to hear she was lovely to deal with … More
5/5
GoogleI had a great experience with Grace. She was professional, friendly and extremely helpful with my questions. She responded quickly to any questions that I had, and made everything feel straightforward and stress-free.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Grace was so professional, friendly and helpful throughout. It’s great to know she was quick to respond to your questions and made everything feel … More
5/5
Googlegrace 👍🏼 …
⭐️⭐️ Thank you so much, Georgia! We really appreciate your feedback and will be sure to pass your kind words on to Grace! 😊 … More
5/5
GoogleSofia was amazing, so happy with the service from everyone so far at RMJ. Thank you so much , you don’t know what this means to me xxx
Thank you so much for your incredibly lovely review, Maria! 🥰🏡 We’re absolutely delighted to hear that Sofia was amazing and that you’ve been so happy with the service from everyone at RMJ so far. … More
5/5
GoogleScott customer service is great and marvelous
Thank you so much for your lovely review, Adebimpe! 😊🌟 We’re delighted to hear that you found Scott’s customer service so great and marvellous. … More
5/5
GoogleScott walker was so helpful what a guy
Thank you so much for the brilliant review, Connor! 😊🌟 We’re delighted to hear that Scott Walker was so helpful and made such a great impression. … More
5/5
GoogleScott was very clear with me requirements and was pleasant to talk to.
Thank you so much for your lovely review, Mat! 😊🏡 We’re delighted to hear that Scott was clear, pleasant and took the time to understand your requirements. … More
5/5
GoogleScott really helped me out today, making me find my perfect house, what a legend
Thank you so much for the fantastic review, Vikash! 😊🏡 We’re delighted to hear that Scott was able to help you find your perfect home. … More
5/5
GoogleScott is really useful and hardworking love the customer service
Thank you so much for your lovely review, Anita! 😊🌟 We’re delighted to hear that Scott has been so helpful and hardworking, and that you’ve been impressed with his customer service. … More
5/5
GoogleScott really helped me out today, he actually listened to what my requirements are, lovely guy
Thank you so much for your lovely review, Charlotte! 😊🏡 We’re delighted to hear that Scott was so helpful and, most importantly, took the time to really listen to your requirements. … More
5/5
GoogleI didn’t really know what house i wanted until i spoke to Scott, he really listened to me and what i needed
Thank you so much for your lovely review, Rachel! 😊🏡 We’re delighted to hear that Scott took the time to really listen to you and understand what you were looking for. … More
5/5
GoogleScott really made me laugh after having a rough day, I'm so glad RMJ have great staff they really listen to what you need, couldn't recommend more enough
Thank you so much for your fantastic review! 😊🌟 We’re delighted to hear that Scott was able to brighten your day and put a smile on your face, especially after a rough day. … More
5/5
GoogleRating only, no written review.
⭐️⭐️ Thank you for the 5 stars, Ruskana! We really appreciate you taking the time to leave us a review and support the team. … More
5/5
GoogleJess has been brilliant throughout. Great communication and swift to reply to correspondence. Would highly recommend!
Thank you so much for your lovely review, Suzy! 😊🏡 We’re delighted to hear that Jess has been brilliant throughout and that her communication and quick responses have made such a positive difference. … More
5/5
GoogleCommunication with Jessie has been great & all questions are answered promptly. Jessie was friendly & approachable.
⭐️⭐️ Thank you so much for your lovely feedback! We’re really pleased to hear that Jessie has been so friendly, approachable and quick to respond to your questions. Great communication makes such a difference, so it’s lovely to hear you’ve … More
5/5
GoogleAlthough we're are not pursuing the property we viewed, Sophia was very helpful in showing us around the property.
Thank you so much for your lovely review, Peter! 😊🏡 We’re pleased to hear that Sophia was so helpful and made your viewing a positive experience, even though the property wasn’t quite the right one for you. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rainham has the most, with 1,947 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
