Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent service and very kind and knowledgeable agency .All staff were very nice including Cameron who help me look at properties and showed me the local area. All and all very pleased with the customer service .

Ahmad · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Ahmad Shahid, Thank you for your kind words regarding our RSK Acton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I just want to say a big thank you to Angelina the BEST estate agent in West London! She has gone above and beyond for me as my family and I couldn’t thank her enough.

Fahim · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Fahim, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Angie was so professional and helped me and my boyfriend find our perfect first home together. All our questions were answered on the spot and things that were not clear were made clear for us. Thank you again!

S · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sasha, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Loved the service offered by Angelina from acton branch, she is simply lovely, very proactive and knows exactly what your looking for. I enjoyed looking for properties with her. Very professional and personalised.

Shruthi · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Shruthi, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Had an amazing experience with Mrika. We spoke on the phone a few times and she was incredibly, polite, nice and acting fast. I wish All managing agencies were that efficient.

Pav · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Pawel, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Just settled in our new home and I just want to say a big thank you to Blair for helping us get the house that we offered. He helped us a lot in sorting everything out. The process may have been long but we saw the efforts he made for us to get everything sorted. Thank you.

Vernel · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Vernel, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have used RSK three times, and have always found them to be calm, professional and lovely to deal with. If we ever move again, we wouldn’t think about contacting anyone else. Highly recommended.

Tessa · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Tessa, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Blair Baxter is the man you want to see! Me and my friends had been looking for a while and dealing with estate agents felt like fighting off a slew of thirsty salesmen. Having worked is sales myself their tactics seemed ruthless and hardly subtle. BUT! Then we found the RSK that Blair works in and it felt like a breath of fresh air. He cared about what we wanted to find and every suggestion and viewing with him was a delight. We felt looked after. Often on the drive home we would say things like " if we do make an offer at least we will have Blair helping us through the process" he had earned our trust. Blair Baxter has been amazing and if I ever have any problems i feel comfortable in knowing Blair is there to help.

Eli · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Eli Mujo, Thank you for taking the time in providing such lovely comments about Blair in our RSK Acton office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Thank you so much Blair for excellent home for me and my family. You are the best person I ever dealt with. You felt exactly what I need and found it in such a short period of time. The best agent ever. Good Luck with everything. Ilana

Ilana · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Ilana, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Priyesh from RSK Acton office was pivotal in helping me and my wife finding us a flat we currently call home. He listened to our needs, areas we were interested and specific amenities we were looking for. Throughout the process, Priyesh was professional, responsive to our inquiries by telephone and email, polite, patient and his in-depth knowledge assisted us to make successful offer. Highly recommend RSK and Priyesh.PositiveResponsiveness, Professionalism, Value

Bahnan · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Bahnan, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Extremely professional and personal service from everyone I spoke to. Catering to the needs of the individual so you feel like the person you are speaking to is completely on your side. Blair went above and beyond what I've experienced before from estate agencies and I would definitely recommend.

Joe · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Joe, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Took only few days for us to get the property we were looking for. Angelina is a Queen, with her energy and attitude made all the process smooth and light. Thanks to her we had no stress at all and at the end we had what we wanted. Thank you again Angelina, you're a superstar!

Andrea · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Andrea, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I would like to publicly commend Cameron Williams. I was recently looking to buy a place for my fiancé and I. He was incredibly knowledgeable and professional, truly a credit to your company. The experience was made so much easier having him help us through it. It can be incredibly stressful looking for a new place, but agents like Cameron make the experience bearable, and even enjoyable. Thanks, Cameron. I plead to anyone in a similar situation to mine, have Cameron and the team at RMK take care of you. If I move again, I certainly will. Thanks again.

Oliver · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Oliver Sellers, Thank you so much for the fantastic feedback, the team at RSK Acton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Jack Dann and the team are fantastic. They are diligent, hard working, trustworthy and nice people. We had been struggling to find the perfect place, and they found something we didn't even know about. In spite of what is usually one of the most challenging processes, our experience was smooth and very efficient. We are so happy we can't think about moving, but if we do sell in the future, we will definitely be selling with Jack.

Charles · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Charles, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

As a first time buyer I felt quite overwhelmed by the whole process but Angelina put me at ease and talked me through everything step by step and shared a great deal of knowledge. She made viewings by myself as a young buyer less daunting and had a great enthusiastic energy about her, I put my faith in Angelina at RSK and now I am happily moved into my new home.

Sutera · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sutera, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Highly recommend Robertson Smith and Kempson, they have been fantastic with the purchase of our property. They have made the process of buying a lot less stressful.Jack Dann has been great at communication and keeping us in the loop which is very appreciated. We would definitely use them again.

SJ · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Angelina was very helpful. Although we didn't go for a property through them as it was not our first choice area anyway, i feel like it would have went smoothly. Angelina kept me updated as soon as any new properties appeared and she was also very pleasent and professional over the phone.

Andrei · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Andrei, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Blair was absolutely AMAZING!! He went the extra mile to ensure we bagged our dream family rental apartment. His service was second to none! He communicated with us every step of the way and made the process fast and easy! We are so excited to move in next week and it’s all thanks to Blair!

Michelle · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Michelle, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Our experience dealing with RSK was excellent. We are so pleased with the way our properties were let and the caliber of tenants found. Priyesh and Blair were very helpful and updated us on a regular basis. Highly recommended.

Interland · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

My partner and I used RSK to find our flat in Acton, Blair showed me around 3 properties all of which all exceeded our expectation for our budget. I viewed the one we're currently residing and put an offer in the evening, Blair worked late into the evening to ensure we had a response and ultimately had a verbal agreement the same evening. Following this both Blair and Priyesh ensured all our requirements were met, helping us with every request or query we had. I would have no concern recommended Blair and Priyesh, their service was excellent.

Bradley · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Bradley, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

I dealt with RSK on my recent home move, and Angelia has been amazing. She was efficient, fast, polite always had a smile on her face and last but not least, did not get irritated by my hounding emails and calls. Thank you so much Angelina - you are a superstar :)

Info · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Angelina King provides an excellent service whilst looking for a home. She understands the market well, and was tuned in to my needs rather than trying to oversell. She was very thorough, pleasant, and patient. I would highly recommend Angelina from Roberston Smith & Kempson, as she goes beyond expectations and provides a professional service.

Gina · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Gina, We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Our faith in flat-hunting was restored by Blair and Priyesh after a few initial hiccups, assisting us in securing a fantastic new home that we’re really pleased with. The service provided was excellent - great communication with a fast turnaround from viewing the property to signing the contract. Couldn’t recommend them enough.

Louis · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Louis, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Very friendly and professional. Angelina was extremely helpful and made our first time renting a very smooth process and hassle free! She was very informative about all the properties we viewed and was able to give us an estimated guess on bills and council tax etc. Which is always very helpful when considering to move! Highly recommend Angelina and RSK Acton, was very impressed.

Julia · 15 June 2020 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Julia, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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