Robertson Smith and Kempson reviews in London

★★★★★ 5/5

Trustpilot

I would like to thank Nadina for all…

I would like to thank Nadina for all her help and support throughout the process. When I moved into the house, I unfortunately found several issues that had not been visible when I viewed the property before renting it. Nadina was very helpful and understanding when I raised my concerns. She genuinely tried her best to address the issues and make sure I felt comfortable and happy in the house. I really appreciated her communication, patience, and willingness to help. Thank you, Nadina, for doing your best to make the situation better and for making me feel supported throughout the proc

Mrs · 23 September 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Thanks to Selina and Karam, for handling the sale of my flat, in a difficult time for the market. When I realised that an estate agent could, & should, be a key participant in the selling process of my flat, I found that Karam was not only very helpful in keeping me up to date with the buyer’s position, but supportive when I needed reassurance and a positive influence at the most frustrating moments!

Susan · 21 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

thanks for Bailey who provided very efficient and professional service !!!

Weiye · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Duncan couldn’t have been more helpful in finding us a flat for our move into London!

Eleanor · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Used this company to move into a house and the process has been so smooth. Bailey has been a great help going above and beyond!

Iona · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Duncan’s always been very friendly and prompt.

Marnix · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Tatiana was a fabulous lettings consultant. She was kind and patient to show properties that matched our requirements. 5 stars

David · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

sorted out our uni house for next year with bailey. process was super easy and bailey was very helpful. would reccommend robertson smith and kempson !

Jess · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Tatiana was fantastic in her search for a Lettings property for us.

Josh · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Karam was our seller’s estate agent, so we had less direct interaction with him and dealt mainly with the seller throughout the process. That said, Karam was helpful at some key points in keeping the sale on track, particularly given the tight timelines involved, and for that we are appreciative. Overall, our experience was positive and we are grateful for his assistance in getting the transaction completed.

Matt · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Exceptional Experience, Friendly, Professional, and Efficient! ​We had a fantastic experience securing our new rental property through this agency. The team is exceptionally friendly, professional, and efficient. ​Navigating the rental market can be overwhelmingly stressful, but they made the entire process remarkably smooth. Communication was clear and prompt at every step, all our questions were answered quickly, and referencing was handled without any of the usual fuss. Special thanks to the team especially Tatiana for keeping us updated throughout. ​If you are looking for a reliable, honest, and proactive letting agency, we cannot recommend them highly enough. Truly a 5-star service!

Mary · 12 September 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Trustpilot

Helpful staff

Each staff member I was in contact with (Gaetano, Daisy and Vanessa) was very responsive and promptly gave clear and extensive answers to my queries. No concern has never been left unattended/unanswered and they always helped the best they could.

Fabre · 11 September 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Trustpilot

No help from RSK during our 3 year…

No help from RSK during our 3 year tenancy, refusal to return our deposit for nearly 3 months. The flat had scaffolding for nearly our entire 3 year tenancy, no communication, help or support from RSK. I have found their staff to be especially rude on the phone, especially Tara who was disgusting on the phone.

Murray · 2 September 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Trustpilot

Terrible Rental experience

I rented a property through RSK Ealing from August 2025. The experience was absolutely dreadful. If you are considering renting/buying a property on Uxbridge Road, in the distinctive “bubble-looking” building, the flat number ends in x10 (a larger unit): Good luck I have also reported my concerns about this landlord/property through the relevant Rogue Landlord reporting process. RSK advertises “5-star service”. That was not my experience. Explanations repeatedly contradicted previous ones and I often felt disrespected. The experience affected me so badly that I required counselling. We later contacted the previous two generations of tenants, both of whom had rented through RSK. They independently told us numerous problems already existed and remained unresolved when they left. The matter went through Council involvement, an RSK complaint and an Ombudsman process, and is now in legal proceedings. A few examples: • Keys: Our family of three had only ONE set for over two weeks. The landlord blamed the previous tenant. After I contacted the police because of security concerns, another key suddenly became available. The previous tenant later gave us a very different account. • Cracked glass: The landlord told me to remove a large covering which he said the previous tenant had put up for privacy. Thankfully I didn't, my young daughter was beside me. The previous tenant later told us the glass had been broken for years and warned us not to remove the covering because it was dangerous. • Flooring: Already lifting when we moved in and my daughter repeatedly tripped over it. Contractors inspected it at least five times, yet it remained unresolved. • Boiler: Around 20 years old, with burn marks and an internal leak. An engineer said it needed replacing. Daisy initially said it would be replaced, then the position changed. I was told words to the effect of: “A little bit leaking but still can be used.” Would you use it? Shall we swap boilers? • Cooking hob: Already cracked and reported in August 2025. It was not replaced, and in February 2026 it produced a flash/spark. • Mould: Daisy/RSK told us they did not consider it mould. A subsequent RICS Surveyor's report confirmed mould in the bathroom. • Heating: A radiator produced a burning smell. It took around ten days to deal with; during that period my daughter became ill and missed six days of school. • Parking fob: Part of our tenancy, but we chased it for over NINE MONTHS and were repeatedly told they were “waiting for landlord approval”. Once solicitors became involved near the end of the tenancy, it suddenly appeared within days. • Air conditioning: An engineer said the unit was over 20 years old and required further attention. I was repeatedly told it had been “repaired”. It hadn't. The remote also failed and during three heatwaves we had to use a ladder to operate it manually. There were also bathroom leaks and water inexplicably appearing through the dining-room floor. In November 2025 we formally complained and asked to leave early because of the unresolved problems. RSK refused and told us to find replacement tenants or continue paying until the end of the tenancy. I could not knowingly encourage another family to rent a property when I already knew about these problems, so we stayed until the end. When we finally moved out, problems were still unresolved. Our deposit has also not been returned promptly, so we have started the appropriate deposit-resolution process. Everything above is based on my own experience and records, except where I have specifically identified information given to us by previous tenants. I have retained emails, photographs, reports and complaint correspondence. I never expected perfection. I expected a reasonably safe and maintained home and for reported problems to be taken seriously. Living there for a year genuinely felt like hell, never knowing which already-broken thing would fail next. If you rent the property described above: Good luck.

Yurie · 25 August 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

The sales team has been really helpful. They have given me amazing service, helping me sell my property really quickly, giving me great advice and communication, and a better price than other agents. Would 100% recommend. Special thanks to Jonathan!

Olly · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

From start to finish Amber has given me a great service. Found me a buyer within 1 week and the sale was agreed without any hassle. The communication has been consistent and she has gone above & beyond to ensure a smooth process. Cannot recommend enough!

Austin · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Karim was unbelievable, knew exactly what I was wanting to see with no time wasting and always had all the right details to hand. 10/10 - Would view with again!

George · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Excellent service from start to finish. The team was professional, friendly and kept me updated throughout. I would definitely recommend Robertson Smith & Kempson

Nadia · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Karam is an excellent agent, his communicating was always great and he made sure the whole process went as smoothly as possible - highly recommended

David · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

We’ve always had a great experience with Tatiana. She’s been nothing but helpful, friendly, and professional throughout. She always goes above and beyond to assist us, and it’s been a pleasure dealing with her.

Salam · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

I was able to find my new place very quickly thanks to Tatiana, who has been incredibly helpful throughout the process and a friendly face to ask questions to. She took a lot of stress out of the process and she has been great at communicating with the landlord last-minute changes. It's just a shame she won't be there when I pick up my keys...

Keoni · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

Found dealing with RSK lettings a very pleasant experience. Professional & good communication

Raj · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 5/5

Google

very good experience with the lettings department thanks for all your help.

Oliver · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)

★★★★★ 4/5

Google

We have had a good experience with this agency. They have been helpful, friendly, and quick to respond whenever we needed assistance. The renting process was smooth, and the apartment is in good condition. We are happy with their service and would recommend them to anyone looking to rent a property.

Monika · 12 August 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)