Trusted Agent profile
★★★★★
2,312 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,312 reviews on three platforms, rated 4.8 out of 5 overall.
2,148
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
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Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLove love love RSK
Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.
Dear Julia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
TrustpilotMichaela and Duncan and the team at RSK…
Michaela and Duncan and the team at RSK have been really great to deal with. They found a new tenant for my house within hours which is pretty amazing. They have kept me well informed at every stage. RSK have also been very proactive in informing me about the new legislation coming in. Both Duncan and Michaela and the team have been really professional and I highly recommend this estate agent.
Dear Victoria, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
Googlethe best team ever Kyarna & Millad help me to find my new home within a few days! right time and right support!
5/5
GoogleGreat experience with the RSK Hanwell team from start to finish. It was a long process (14 months!) with a few uncertain moments along the way, but Yasmin, Paul, James and the team were consistently patient, professional, and supportive throughout. Their communication was excellent and they helped keep everything moving when it mattered most. Really appreciate all their hard work in getting us over the line, would definitely recommend!
5/5
GoogleA big thank you to Jasmine at RSK! She was so helpful and informative showing me the property last week. On top of that, I left my bag by accident at the house, and she did everything she could to get it back, keeping it safe in the office until I could collect it. What a star! Bruce
Dear Bruce, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleWe had a great experience with Jourdain at Robertson Smith & Kempson. As we were on a tight timeline to move, and needed a place that was convenient for our eldest child’s school as well as suitable for our young baby (ideally without too many stairs), the situation was quite stressful at first. Once we found a property we liked, we contacted Jourdain for a viewing. He was very responsive, worked efficiently, and provided clear instructions throughout the process. His professionalism made everything smooth and straightforward, which we really appreciated. Highly recommend Jourdain and the team for their excellent service!
5/5
GoogleJasmine was a great estate agent, really friendly, easy to talk to, and clearly knew what she was doing. She made the whole process feel a lot less stressful and was always happy to help with any questions. Would definitely recommend her.
Dear Zahra, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleJasmine was really accommodating and made the whole property search feel a lot easier than expected. She was helpful, easy to reach, and just made things run smoothly from start to finish. Would definitely recommend her.
Dear Kiran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asha
5/5
GoogleMe and my boyfriend have been looking for a new home and Jasmine took us to see some in around west London and has been so helpful with us ever since!! Would recommend her anytime in search of good properties
Dear Juliana, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleI just wanted to share our positive experience with RSK. As a landlord I have known Priyesh for a few years now, and last year after many years of being very persistent they took over the contract for our flat in Acton. Even though we stuck with our last agent for many years, Priyesh took time to call us enquiring about the flat and providing ever useful market insights. A fantastic service, and we look forward to working with him and his team into the future.
Dear Grant, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleExtremely pleasant experience with Jasmine she very helpful and would highly reccomend her service
Dear Jayden, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asha
5/5
GoogleKaram was absolutely fantastic when helping me find my first flat, he was super helpful and incredibly nice about the whole process. I haven’t found anything yet but will hopefully find something with his help!
Dear Ayah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asha
5/5
GoogleHad a great experience with Jasmine, she was so attentive and helpful throughout.
Dear sumayah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
GoogleUseless and disingenuous. We had the misfortune of working with RSK on 2 occasions which we regret fully. The first time, they were working for the seller when we purchased our flat. They were extremely slow, unhelpful and inattentive on this purchase. When it came to selling our flat, we should definitely have changed agent but stupidly decided to go with them as they knew the property and had photos etc. When we came to sell, they overvalued the property. We questioned this with them but they assured us that it was the right way to go, even though we specified that we did not want to reduce the sale price early. Within 2 weeks of the house being on the market, they had the cheek to call us and recommend that we reduce the price by approximately 50k. Hilariously, they seemed to act surprised that we were not that impressed with their dishonest tactics. Obviously they are inflating prices to get business and they had no intention whatsoever to sell at the guide price. They informed us that the decision to reduce was based on new insight from one day of viewing feedback (which was what we had already told them of course) - pretty patronising. We lost faith in them and asked them to take our flat off the market to see out the remaining contract. The only silver lining was that we had insisted on a shorter contract term with them so we could be rid of them - on the flip side, this time pressure is probably what caused them to try and reduce so quickly. Thankfully, we no longer have to deal with them any more - we switched agents and had an infinitely better experience. I would recommend this agent as an April Fool's prank, but otherwise avoid like the plague
5/5
GoogleJasmine was a fabulous estate agent, very kind, helpful, and knowledgeable throughout. She made the whole property search feel much less stressful and was always there to answer any questions. Would definitely recommend!
Dear Rocky, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleVery good experience with Robertson Smith & Kempson Northfields. Bailey was friendly, helpful and quick to respond. Made the whole process much easier for us. Highly recommended.
Dear Damian, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleThis was my second time renting through RSK and as usual everyone worked hard to make sure the whole process was super smooth and easy. Special mention to Bailey who has overlooked our rental from the start and was always helpful, friendly and responsive, making it all a lot less stressful for us.
Dear Manuela , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleJonathan is a superb estate agent - highly recommend!
Dear Mel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleWe bought our first home with RSK. Took 2.5 months from offer accepted to completion, and Karam and Amber and team were brilliant throughout. Clear communication and prompt responses. Would recommend.
Dear Louisa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
1/5
GoogleZero stars if I could put that We’ve had a terrible experience with RSK, not just once, but twice. When we first bought our flat through them, they were impossible to reach and never picked up the phone when we needed updates or support. They would finally answer emails but you always felt you were being a pain to them. Despite that, we (stupidly) decided to sell through them later on as we wanted to reuse a photo, and unfortunately, it was just as bad. They massively overvalued our property, ignored our concerns when we told them the price was unrealistic, and one week after we signed an exclusivity agreement, they told us to drop the price by 75k (which we had already told them it should be priced at & they knew we didn’t want to reduce so quickly) proving they just wanted our listing, not to give genuine advice. Communication was practically nonexistent throughout, and even after we mentioned we wanted to take the flat off the market with them, they didn’t bother to contact us or follow up. Surely if you’d thought you’d given a good service you would at least call when you’d heard this?! I didn’t have a point of contact and every time I called there was no one available to update me so I never spoke on the phone to anyone (surely what an estate agent should be good at). We thought the service was so bad so we removed our property from the market, waited until the agreement had ended & signed up to a new agent. They were so impressive & gave the complete opposite service to RSK! Would not recommend RSK to anyone, extremely unprofessional and uninterested once they’ve secured your signature
Dear Ella, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
5/5
Google"I had a fantastic experience working with RSK during my recent house search. I wanted to specifically highlight the incredible support I received from Kyarna Spencer. Kyarna was professional, proactive, and genuinely invested in helping me find the right home. Her communication was top-notch, and she made the stressful process of searching much more manageable. If you’re looking for an agency that truly cares about its clients, I highly recommend RSK and Kyarna!"
Dear Soumitra, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleMy thanks to all the staff and RSK who patiently guided us through the buy and sell process. Their local knowledge, enthusiasm, and support was invaluable. Particular thanks to Tamsa, her team, and also to Toby Littman.
Dear Steven, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Toby. Please do not hesitate to contact us again. Kind regards, Asha
5/5
GoogleAsim was a great help throughout the entire process. Highly recommend. Thanks so much for all your help!
Dear Alexander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
GoogleRating only, no written review.
Dear Leo, Thank you for your review although I am disappointed to hear your experience with our Acton office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@robertssmithandkempson.co.uk and I will ask him to get in touch with you directly. Kind regards, Asha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 799.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Gold.
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