Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

I would like to thank Nadina for all…

I would like to thank Nadina for all her help and support throughout the process. When I moved into the house, I unfortunately found several issues that had not been visible when I viewed the property before renting it. Nadina was very helpful and understanding when I raised my concerns. She genuinely tried her best to address the issues and make sure I felt comfortable and happy in the house. I really appreciated her communication, patience, and willingness to help. Thank you, Nadina, for doing your best to make the situation better and for making me feel supported throughout the proc

Mrs · 23 September 2026

★★★★★ 1/5

Trustpilot

Terrible Rental experience

I rented a property through RSK Ealing from August 2025. The experience was absolutely dreadful. If you are considering renting/buying a property on Uxbridge Road, in the distinctive “bubble-looking” building, the flat number ends in x10 (a larger unit): Good luck I have also reported my concerns about this landlord/property through the relevant Rogue Landlord reporting process. RSK advertises “5-star service”. That was not my experience. Explanations repeatedly contradicted previous ones and I often felt disrespected. The experience affected me so badly that I required counselling. We later contacted the previous two generations of tenants, both of whom had rented through RSK. They independently told us numerous problems already existed and remained unresolved when they left. The matter went through Council involvement, an RSK complaint and an Ombudsman process, and is now in legal proceedings. A few examples: • Keys: Our family of three had only ONE set for over two weeks. The landlord blamed the previous tenant. After I contacted the police because of security concerns, another key suddenly became available. The previous tenant later gave us a very different account. • Cracked glass: The landlord told me to remove a large covering which he said the previous tenant had put up for privacy. Thankfully I didn't, my young daughter was beside me. The previous tenant later told us the glass had been broken for years and warned us not to remove the covering because it was dangerous. • Flooring: Already lifting when we moved in and my daughter repeatedly tripped over it. Contractors inspected it at least five times, yet it remained unresolved. • Boiler: Around 20 years old, with burn marks and an internal leak. An engineer said it needed replacing. Daisy initially said it would be replaced, then the position changed. I was told words to the effect of: “A little bit leaking but still can be used.” Would you use it? Shall we swap boilers? • Cooking hob: Already cracked and reported in August 2025. It was not replaced, and in February 2026 it produced a flash/spark. • Mould: Daisy/RSK told us they did not consider it mould. A subsequent RICS Surveyor's report confirmed mould in the bathroom. • Heating: A radiator produced a burning smell. It took around ten days to deal with; during that period my daughter became ill and missed six days of school. • Parking fob: Part of our tenancy, but we chased it for over NINE MONTHS and were repeatedly told they were “waiting for landlord approval”. Once solicitors became involved near the end of the tenancy, it suddenly appeared within days. • Air conditioning: An engineer said the unit was over 20 years old and required further attention. I was repeatedly told it had been “repaired”. It hadn't. The remote also failed and during three heatwaves we had to use a ladder to operate it manually. There were also bathroom leaks and water inexplicably appearing through the dining-room floor. In November 2025 we formally complained and asked to leave early because of the unresolved problems. RSK refused and told us to find replacement tenants or continue paying until the end of the tenancy. I could not knowingly encourage another family to rent a property when I already knew about these problems, so we stayed until the end. When we finally moved out, problems were still unresolved. Our deposit has also not been returned promptly, so we have started the appropriate deposit-resolution process. Everything above is based on my own experience and records, except where I have specifically identified information given to us by previous tenants. I have retained emails, photographs, reports and complaint correspondence. I never expected perfection. I expected a reasonably safe and maintained home and for reported problems to be taken seriously. Living there for a year genuinely felt like hell, never knowing which already-broken thing would fail next. If you rent the property described above: Good luck.

Yurie · 25 August 2026

★★★★★ 5/5

Google

I had a great experience with RSK Letting Agency, and I especially want to thank Adam for the incredible support over the last couple of months. His communication was excellent throughout the entire process and he always clear, responsive, and proactive throughout the viewing and paperwork process. As someone moving to London for the first time, there were a lot of things I simply didn’t know about the renting process. Adam was extremely patient and helpful in guiding me through every step. The whole process felt well-organized, and there was always enough flexibility to deal with any questions or issues that came up. Thanks to his support, what could have been a stressful experience turned out to be very smooth and straightforward. I’m very grateful for the patience and professionalism shown, and I would definitely recommend their services without hesitation to anyone looking to rent in London - especially if its their first time as the process, as it sometimes can get quite tricky.

Shahbaz · 16 March 2026

★★★★★ 1/5

Trustpilot

No help from RSK during our 3 year…

No help from RSK during our 3 year tenancy, refusal to return our deposit for nearly 3 months. The flat had scaffolding for nearly our entire 3 year tenancy, no communication, help or support from RSK. I have found their staff to be especially rude on the phone, especially Tara who was disgusting on the phone.

Murray · 2 September 2026

★★★★★ 5/5

Trustpilot

Michaela and Duncan and the team at RSK…

Michaela and Duncan and the team at RSK have been really great to deal with. They found a new tenant for my house within hours which is pretty amazing. They have kept me well informed at every stage. RSK have also been very proactive in informing me about the new legislation coming in. Both Duncan and Michaela and the team have been really professional and I highly recommend this estate agent.

Victoria · 24 April 2026

★★★★★ 5/5

Trustpilot

An excellent team to let & manage your rental property

We've recently placed our rental property with RSK to be both let & managed by them. Throughout the process we have found everyone we've dealt with, from Macaela and Bailey in lettings to Daisy & her team in property management to be professional, approachable, understanding, efficient & patient. The team in property management have been particularly helpful in dealing with a number of issues that have arisen for the new tenants since they moved in, especially Jaye who has proven to be very organised & effective in her role. If you make a request for help with an issue at the property, whether tenant or landlord, you can be certain that Jaye will get it resolved in the most constructive & advantageous manner possible for both parties. She's a real asset to RSK & its clients.

Rob · 10 December 2025

★★★★★ 5/5

Trustpilot

John Pires is an outstanding member of…

John Pires is an outstanding member of RSK. He is always professional and has a vast knowledge of the property market. One of John’s best qualities is his willingness to go the extra mile for his clients to make sure you are fully supported to make the best decision for yourself. I can highly recommend him and will always refer my family and friends to him. Pam Mullins

Pamela · 21 March 2026

★★★★★ 1/5

Trustpilot

Beware of this company

Beware of this company. Estate agents can be slippery but the one I worked with was caught in multiple lies through the process. Additionally, when I sent over the holding deposit, I got an passive aggressive email stating I hadn't sent it so the agent would continue with viewings. I had to call, only to find out he just hadn't checked before emailing. The entire process was stressful. The house was advertised as having a garden, when I arrived they didn't have the key. I asked for pictures or a video for days after but estate agent largely ignored me and was simply pushy for an offer. These are just a couple examples, genuinely there are so many more. Seriously was the worst experience.

K · 9 September 2025

★★★★★ 5/5

Google

Cameron Williams has been particularly impressive. His professionalism, responsiveness, and deep understanding of the local property market stood out. He consistently demonstrated a proactive approach, whether arranging viewings promptly, providing transparent and honest feedback, or navigating negotiations with tact and transparency. His ability to balance efficiency with genuine care set Cameron apart. He made the process feel smooth and well-supported without ever being pushy. His attention to detail and willingness to go the extra mile made a real difference.PositiveResponsiveness, Professionalism

Leon · 16 August 2025

★★★★★ 5/5

Trustpilot

Aleksandra has been absolutely amazing…

Aleksandra has been absolutely amazing in helping us with our search for a rental home. Her communication is excellent, she’s always quick to respond and really easy to get in touch with. She’s friendly, professional, and makes the whole process feel much less stressful. Even though we haven’t found the perfect place just yet, her dedication and support have been outstanding. We’re confident we’re in good hands with her and would definitely recommend her to anyone looking to rent.

Negeen · 21 June 2025

★★★★★ 5/5

Trustpilot

RSK 10/10!

RSK have been great so far. Gaetano was extremely helpful in our house search and Daisy has been great since moving in. She has helped us get some furniture that was needed and any issues we have had have been solved by her quickly. It’s a pleasant surprise to be treated so well by a letting agency. Thank you Daisy and Gaetano!

Isaac · 4 December 2025

★★★★★ 5/5

Google

We recently purchased a property through RSK Acton. Tamsa was so wonderful and helpful throughout the whole process. There were some tricky situations but she was always available to help us. We really appreciated the attention to deatails and how much she empathised our situation! Highly recommend Tamsa

GJ · 16 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience with RSK Acton, particularly with sales consultant Bisma Syeda. From the very beginning, Bisma has been incredibly helpful, professional, and responsive. She organised viewings efficiently, showed me properties that were genuinely relevant to my requirements, and went out of her way to accommodate my needs at every stage. Her communication has been prompt and clear throughout, making the whole process smooth and stress-free. I truly appreciate the high level of service and would highly recommend both RSK and Bisma to anyone looking for a reliable and dedicated estate agent.

Saverio · 16 March 2026

★★★★★ 4/5

Trustpilot

RSK - Great at Lettings and Property management

I have used RSK for both lettings and property management now for over 25 years. Both sets of teams are professional, approachable and helpful. They are open to different ways of approaching things. Daisy and I have have a great working relationship and she is always available. I have worked with Micaela and Altin on the lettings side and both are excellent in finding me suitable tenants. When things go wrong, the whole team pulls together to rectify issues as well as support me with difficult tenants in a fair and open manner.

N · 27 March 2025

★★★★★ 5/5

Google

Just wanted to say that Aadam Bulgin has been really helpful and a great agent. Has helped us through the whole process for everything and showed us some great places. He’s really kind and really patient. Definitely recommend him and RSK as well.

Amaan · 26 March 2026

★★★★★ 5/5

Trustpilot

Karam is an excellent agent

Karam is an excellent agent, his communicating was always great and he made sure the whole process went as smoothly as possible - highly recommended

David · 27 July 2026

★★★★★ 1/5

Google

My personal experience was the staff are disrespectful and somewhat sarcastic! Also they don’t take down the properties that are taken from these websites on the day or even in that week! Which is really weird, I had to call them form a …

Tara · 16 February 2026

★★★★★ 5/5

Trustpilot

The best agent!

I could say any less! Gaetano was amazing with the outstanding service provided in helping me out to find my new house for my family. The best one in the area

TrustReviews · 22 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with Robertson&Kempson Acton, especially thanks to Aadam and John. They were both extremely professional, great at building rapport, and always kept me informed throughout the process. Their attentive and helpful approach truly made the experience seamless.

Olha · 16 February 2026

★★★★★ 5/5

Google

I had the pleasure of working with Gaetano and the RSK team, including Gina and Bailey, during my recent search for a rental property in London. The experience was seamless and highly professional. Gaetano went above and beyond to coordinate multiple viewings and ensure every detail was covered. His pleasant demeanor and in-depth knowledge of the properties made the process both enjoyable and efficient. Gina and Bailey were equally fantastic, offering support and insights throughout the day. What impressed me most was their attention to detail, responsiveness, and genuine care for understanding my family’s needs. Their customer service is truly exceptional, and I felt well-supported every step of the way. I would highly recommend RSK to anyone searching for a property in London. Thank you for a fantastic experience!

Mahmoud · 14 December 2024

★★★★★ 5/5

Google

We recently sold our flat through Robertson Smith & Kempson (RSK) in Acton and couldn’t be happier with the service. We originally chose RSK after a great experience with their lettings team, and the sales team has been just as impressive. A special mention has to go to Tamsa, who was our main point of contact throughout the process. We are based on the US West Coast, which introduced a lot of communication challenges due to the time difference, but Tamsa handled everything flawlessly. She has been incredibly responsive, patient, and proactive, often going above and beyond to keep the sale moving despite time zones and a number of unforeseen complexities. Tamsa is an excellent negotiator, always transparent, and consistently one step ahead. In what was, at times, a very challenging process, she was a genuine bright spot. Her professionalism and dedication made a huge difference for us. I would highly recommend RSK Acton to anyone selling or letting in the area, and I’d give an extra star if I could for Tamsa. She absolutely deserves recognition for the outstanding work she’s done.

Richard · 4 December 2025

★★★★★ 5/5

Trustpilot

Selina Singh

Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long period of time, without complaint or delay. She was a useful agent in progressing the sale. I have to say, dealing with another branch on a peripheral issue, they were also hugely helpful and pleasant.

A · 13 June 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

I have been with RSK for 6 Years, and It was a smooth journey. I had an amazing flat in South Ealing that I recently had to leave because I moved out of London. The moving-out process was nice and Smooth. Daisy was invaluable and kept me in the loop. I got my full deposit back with no problem. Thank You for all the years

Robert · 10 June 2025

★★★★★ 5/5

Google

I just wanted to share our positive experience with RSK. As a landlord I have known Priyesh for a few years now, and last year after many years of being very persistent they took over the contract for our flat in Acton. Even though we stuck with our last agent for many years, Priyesh took time to call us enquiring about the flat and providing ever useful market insights. A fantastic service, and we look forward to working with him and his team into the future.

Grant · 14 April 2026