"611 reviews — 5.5× the UK average. And every one earned."
The Robertson Smith and Kempson Reputation Story
Robertson Smith and Kempson have been named a Trusted Agent 2026 Platinum winner — in the top 2% of UK estate agent offices. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in London — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
Robertson Smith and Kempson has today been named a Trusted Agent 2026 Platinum winner — in the top 2% of UK estate agent offices.
The Trusted Agent 2026 winners were confirmed today, 17 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). Robertson Smith and Kempson was one of them. In fact, they finished 99th out of more than 20,000 — inside the national top 100.
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Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK.
Each office is scored on a combination of performance data — how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs — and customer satisfaction, based on reviews on platforms like Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
~400 offices nationally are awarded Platinum — the top 2% of UK estate agents. The next ~600 earn Gold, taking the group to the top 5%. The next ~1,000 earn Trusted Agent status, making the top 10% overall. No fees. No entries. No submissions. Just data.
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