Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

Priyesh and Adan saved my week. For some time, I had doubts about my Let Agreement and couldn't clarify with anyone. Until today, I expect a call back that I never received. In my first contact with the Acton office, I was able to talk to Adan on the phone. After answering some questions, he gave me a briefing on what I needed and guided me to contact another office that could help me. That was more than I could have before. The next day, I preferred to go straight to Acton's office, where I met Priyesh, who, in a few minutes, showed me everything I needed on his computer and clarified my doubts. I don't understand how, before, no one was able to do the same as him, not even on the phone. Thanks guys for your help and effort.

Paulo · 25 November 2024

★★★★★ 5/5

Google

My wife and I came to London to see some properties as we hope to transition back to London from Kent. We saw Asim  Hussain outside a property and spoke with him about getting registered. Asim is a true asset to the Robertson Smith & Kempson team. It has been a pleasure talking with him because he is focused on ensuring we view/find a property suitable for us and within our price point. Asim is professional and acts with integrity which give us the confidence to trust that we are in the hands of a very capable person. His attentive nature assures us that working with him will make a stressful experience of buying another house thoroughly enjoyable!

Asif · 25 November 2024

★★★★★ 5/5

Google

Excellent service provided by RSK Acton. I purchased my property from them originally and was pleased with the service, so continued with their letting agents. Priyesh gave me some really sound advice on my initial renovation plans and was generally very helpful and knowledgeable about the market. Gaetano was friendly and extremely efficient in finding new tenants, plus he provided a lot of support with all the regulatory and compliance requirements. The whole letting team was responsive and diligent throughout. Highly recommended overall.

Zainab · 25 November 2024

★★★★★ 5/5

Trustpilot

Great management!

We've been in an RSK managed flat for years in Acton and they've always been so helpful and responsive. We haven't had any issues in the flat for a while, but any time we do they've helped us get it sorted right away. All of their team are so lovely, especially Daisy Willis who has always gone the extra mile to make sure we're happy in our home.

Eliot · 1 May 2025

★★★★★ 5/5

Trustpilot

Love love love RSK

Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.

Julia · 24 April 2026

★★★★★ 5/5

Google

My wife and I were looking for a place to rent and came across a property through RSK agency. From the start, Lara-Rose Elsi was incredibly helpful and supportive. She guided us through every step, always ready to answer our questions and provide updates, which really made the whole process smooth and stress-free. Thanks to her professionalism and dedication, we had a genuinely positive experience finding our new home. Highly recommend RSK and especially Lara if you're looking for a hassle-free renting process!

Mostafijur · 11 November 2024

★★★★★ 5/5

Google

We had a fantastic experience renting through RSK Acton High Street, and we owe much of it to Lara Rose. From the start, Lara was incredibly supportive and professional, ensuring a smooth move-in process and checking in regularly to see that everything was going well. RSK Acton High Street clearly prioritizes client satisfaction, as seen in Lara's attentive and friendly approach. We truly felt looked after, and it made the whole experience enjoyable and worry-free. Thank you to Lara and the RSK Acton High Street team for providing such outstanding service!

Mircea · 9 November 2024

★★★★★ 5/5

Google

I recently rent a flat through Robertson Smith & Kempson in Acton. Lara-Rose Elsi was a joy to work with and I was very pleased with her service. Lara is very professional and reliable - the whole process was incredibly smooth, she was responsive and always there to support and provide great advice & guidance. She is a proficient communicator that could actively listen to the clients and understand the requirements and act as a great intermediary to get the best deals for both parties. In addition, she also went the extra mile to help me finding a parking space in the area, which was not part of her job and I truly appreciated her initiative & assistance! The overall renting experience was great, and I highly recommend Lara as your next letting agent.

Marco · 9 November 2024

★★★★★ 5/5

Trustpilot

Everyone has been so kind and helpful

Everyone has been so kind and helpful, in particular Sami, willing to help guide us to make the right decisions as inexperienced renters.

Isabelle · 11 June 2026

★★★★★ 5/5

Google

I had a positive experience with RSK who managed the sale of my flat. Asim and the team achieved a strong price for the property and managed relationships with the buyer and solicitors smoothly

Oliver · 16 March 2026

★★★★★ 5/5

Google

We recently sold our flat with RSK. Toby politely kept in touch with me before we put the flat on the market without being pushy. The sale had many obstacles along the way (nothing to do with RSK) and Tamsa helped us navigate them with patience and good communication. Thank you to everyone at RSK, particularly Tamsa for helping with the successful sale of our flat.

Chris · 16 March 2026

★★★★★ 5/5

Google

I recently worked with Gaetano while looking for a property, and he made what’s usually a stressful and overwhelming process refreshingly straightforward. Unlike so many agents who leave you in the dark or are hard to reach, Gaetano was consistently responsive, transparent, and proactive. From the start, he set clear expectations and communicated every detail, so I always felt informed and at ease. His professionalism and commitment to finding the right property stood out, and it was clear he genuinely cared about helping me find a home, not just closing a deal. If you’re tired of agents who give you the runaround, Gaetano is the one to trust.

Maíra · 28 October 2024

★★★★★ 5/5

Google

We worked with Gaetano Signorile, and he made whatever he could to make our moving process as seamless as possible. We almost lost our hope to find a new propery, he, out of nowhere, started the conversation back again and now we are in our new house. We are sincierly thanking him for his efforts! One small negative thing might be professional cleaning. Probably cleaners cleaned only visible surfaces. Overall experience 10/10, I will definetely direct my friends to him once they need to change their flats or planning to buy one.

Muhammed · 17 October 2024

★★★★★ 1/5

Trustpilot

RSK Ealing Lettings... Beware

I would not give RSK a one star, but had to in order to post this review. We had been renting with RSK for three years overall. We had to surrender our tenancy early due to personal circumstances. We confirmed a date to end the tenancy. During the showing for new prospective renters, they didn't provide 24 hours' notice and added additional viewings and stuff like that. That was the first red flag: a real lack of communication. Anyway, new tenants agreed to rent the property. Subsequently, the termination date we had initially agreed upon verbally had been extended by three additional days (this meant three more days to pay rent). There was a bit of back-and-forth and some condensing conversations with the entire Lettings team in the Ealing branch.Suddenly, a week before the tenancy ended, they sent us an Early Termination invoice and were told it needed to be paid immediately. We, of course, knew about the Early Termination fees, but the need for more trust about payment felt bizarre. So, we left the property and paid invoice in full prior to our departure using on the new termination date as stated. We were made aware by both the landlord and RSK that the new tenants would start their tenancy the next day after our departure. It has taken us until now to get our security deposit back. We had to utilise the Tenancy Deposit Scheme. RSK informed us that they wanted to deduct the cost of a "Deep clean." We said, of course, but can you provide a quotation before we confirm the final costs? We were never contacted again, nor were we relayed any quotes for work. We had to chase both our Landlord and RSK for the return of our deposit and not received even a holding response from either. About nearly six weeks after our claim with the TDS, we received a call from the Ealing branch asking us to go "halves" on the cost of the cleaning. How can we go halves on something where no evidence has been provided that occurred? No invoice or any documentation was provided to the TDS either within their agreed timeframes. Therefore, requesting to deduct a figure from our deposit for something that has not happened feels immoral, unethical, and untrustworthy to say the least. I would not recommend using them to sell or let your property. But if you do, get everything you discuss and agree in writing. Or give a different Estate Agents a try with your custom, you may be surprised.

Stewart · 16 October 2024

★★★★★ 5/5

Trustpilot

Great Management Service

We have rented a property through RSK for over 9 years . The service was good at the start and over the years has actually improved . We have found Daisy and the team , professional efficient and friendly . Issues in the flat or tenant requests are advised without delay and once a course of action agreed , monitored and resolved with quickly . Great Service .

Roland · 27 March 2025

★★★★★ 5/5

Google

Couldn't have asked for a better agent! Tamsa Teji was excellent throughout - responsive, helpful and always available when needed. Thank you so much for your work and help on the purchase!

Callum · 16 March 2026

★★★★★ 5/5

Google

Asim was very helpful and always kept in contact with updates. Helped speed up the process by acting as the middle ground between us and the seller - would recommend!

Annabel · 19 March 2026

★★★★★ 5/5

Google

I would like to recommend Asim Hussain from RSK Acton. He has been really helpful, with great communications, and has gone the extra mile in providing a good service, in helping me find a new property. He arrived early at each viewing day, always keen and enthusiastic. He then followed up regularly, offered to help me ask the sellers any detailed questions I had about the properties, and then updated me very quickly. If possible, he arranged a second viewing when the seller was around, so I could ask the questions more directly. Thank you again!

Lawrence · 8 October 2025

★★★★★ 5/5

Google

Had a really great experience renting through Robertson Smith & Kempson, Gaetano was absolutely brilliant from start to finish. Super helpful, friendly, and always quick to respond to any questions I had. He made the whole lettings process so much easier and a lot less stressful than I expected. You can tell he genuinely cares and wants to make sure everything runs smoothly. Would definitely recommend both RSK and Gaetano if you're looking to rent in the area!

Mayar · 2 October 2025

★★★★★ 5/5

Google

Bought my first property! Smooth process thanks to Asim and his team !! Special thanks to Gaetano as well as he managed my renting situation before to buy

Marco · 19 March 2026

★★★★★ 5/5

Trustpilot

Thanks to Louie Seamons, James Merceon and Paul's good team work.

Thanks to Louie Seamons' clear explanations of the property and communicating with the sellers. Thanks to James Merceron for answering my questions and helped me to communicate with the sellers. Thanks to Paul for helping me during the final stage of the purchase.

Amanda · 5 November 2025

★★★★★ 5/5

Google

I recently sold my flat and had an excellent experience working with this estate agent. Tamsa was always responsive, supportive, and patient throughout the process. Although the sale took longer than expected due to delays on the solicitors’ side, she handled everything with professionalism and always in a very friendly manner. I truly appreciated her dedication and her approach and would definitely recommend her to anyone looking to sell their property.

Roberto · 25 November 2025

★★★★★ 5/5

Google

Myself and my friend were in contact with Lara-Rose the manager of RS&K real estate agency during the challenging process of finding a flat in London. Lara by far stood out as one of the best estate agents to work with. She was quick to respond, knowledgeable and really took interest and time into helping us find a place. We would 100% recommend Lara for anyone looking to find a property in London :)

Lauren · 24 September 2024

★★★★★ 5/5

Google

Had a great experience with Ishaan, who was really kind/lovely and helped us get a place at short notice that was within our stipulated budget. Nothing was too much trouble for him, and he is one of those rare type of property professionals that actually listens to what you are looking for! His colleague Priyesh was also very helpful in getting all the paperwork sorted. Highly recommend, thanks again

Christina · 27 November 2025