Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFirst-class job - Kyarna
Kyarna at RSK Lettings has done a first-class job in finding me a great new tenant, helping organise a refurbishment and new furniture with professionalism, tenancies and a smile!
I’m sure she will be promoted to Lettings Manager very soon. Well done.
Bugs · 30 July 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotKaram is an excellent agent
Karam is an excellent agent, his communicating was always great and he made sure the whole process went as smoothly as possible - highly recommended
David · 27 July 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Dear David, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. The team was professional, friendly and kept me updated throughout. I would definitely recommend Robertson Smith & Kempson
Nadia · 25 July 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Dear Nadia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleGreat service, Bailey was particularly helpful and always replied to messages and queries promptly which made the whole process smoother. Thank you Bailey!
Chris · 12 July 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Chris, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 1/5
GoogleWorst agency on the market
Dario · 12 July 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
★★★★★ 5/5
TrustpilotAdam - Robertson Smith & Kempson
I recently have had the pleasure of viewing a variety of properties with Adam. He is consistently heeding to my needs and prioritises customer satisfaction. He is an exceptional agent, who has left me confident about the properties we have seen. His kindness does not go unnoticed. Excellent Service!
Callum · 16 June 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Dear Callum, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
TrustpilotSelina Singh
Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long period of time, without complaint or delay. She was a useful agent in progressing the sale. I have to say, dealing with another branch on a peripheral issue, they were also hugely helpful and pleasant.
A · 13 June 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
GoogleWe had a fantastic experience with Amber. Highly recommend her to anyone looking for a reliable and dedicated estate agent.
Marc · 12 June 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Marc, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asha
★★★★★ 5/5
GoogleWe found the team to be very responsive and eager to sell our property in line with our wishes. Special thanks to Selina for calm professionalism and Karam for his persistence in the face of challenges.
Nathan · 12 June 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Nathan, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
★★★★★ 5/5
TrustpilotEveryone has been so kind and helpful
Everyone has been so kind and helpful, in particular Sami, willing to help guide us to make the right decisions as inexperienced renters.
Isabelle · 11 June 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Dear Isabelle, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
TrustpilotSammi was the agent that assisted me…
Sammi was the agent that assisted me through my entire flat search until I found the right place. He is an exceptional young man and nothing was ever to much trouble. He went above and beyond to help me along the way and for that I am truly grateful! He is a fantastic assent to Robertson smith and kempson. I would highly recommend you to any friends and family in the future!
Jade · 11 June 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 22 September 2026
Dear Jade, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
TrustpilotThe best agent!
I could say any less! Gaetano was amazing with the outstanding service provided in helping me out to find my new house for my family. The best one in the area
TrustReviews · 22 May 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. Honestly, the team at Robertson Smith & Kempson were very professional and friendly and incredibly helpful thought my entire process. The communication was excellent and they made everything stress free for me. I would highly recommend for those looking for great help and reliability.
Ragu · 21 May 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotChloe Curd helped us recently with all…
Chloe Curd helped us recently with all the paperwork of a tenant change.
She was really helpful and quick.
Really nice 🙂
Bil-Lal · 21 May 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐
Husney · 20 May 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleRating only, no written review.
Brian · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Brian, Thank you for leaving a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleTatiana has been very helpful, she found exactly the flat we were looking for, and she follow us step by step during the process of documentation that needed to be done.
Paolo · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Paolo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleWe rented a house through them, and they were very efficient and kind. We secured the house and signed the contract within two weeks. Thanks Tatiana
Diletta · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
★★★★★ 5/5
GoogleDuncan was absolutely amazing & went above and beyond to help us get our dream home! Thanks so much - a lovely Estate Agents!
Ceili · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Ceili , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
GoogleJasmine was a fantastic agent! Professional, proactive, and easy to work with. She made the whole process smooth and stress free. Highly recommend!
Jasmine · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Isabella, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleAs a tenant I have found RSK great to deal whenever I've needed to over the years. Most recently Duncan in particular has been very friendly and respectful when arranging and carrying out viewings for new tenants.
Nick · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleGreat experience selling our house. Highly recommend Selina and her team.
Mina · 12 May 2026 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 12 October 2026
Dear Mina, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asha
★★★★★ 1/5
TrustpilotExteremly Poor Service Quality
The lift is not working for 8 months of the year, and they promoted a 6th-floor flat without letting us know.
They are not contacting building management properly, and the building management company is only accepting requests from the RSK side.
Their staff are not doing their jobs, their service quality is extremely poor, and they lie easily and without blushing. Their existance is a mistake.
Adem · 30 April 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Dear Adem, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
★★★★★ 5/5
TrustpilotLove love love RSK
Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.
Julia · 24 April 2026 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 27 May 2026
Dear Julia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
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