Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

Michaela and Duncan and the team at RSK…

Michaela and Duncan and the team at RSK have been really great to deal with. They found a new tenant for my house within hours which is pretty amazing. They have kept me well informed at every stage. RSK have also been very proactive in informing me about the new legislation coming in. Both Duncan and Michaela and the team have been really professional and I highly recommend this estate agent.

Victoria · 24 April 2026

★★★★★ 5/5

Trustpilot

An excellent team to let & manage your rental property

We've recently placed our rental property with RSK to be both let & managed by them. Throughout the process we have found everyone we've dealt with, from Macaela and Bailey in lettings to Daisy & her team in property management to be professional, approachable, understanding, efficient & patient. The team in property management have been particularly helpful in dealing with a number of issues that have arisen for the new tenants since they moved in, especially Jaye who has proven to be very organised & effective in her role. If you make a request for help with an issue at the property, whether tenant or landlord, you can be certain that Jaye will get it resolved in the most constructive & advantageous manner possible for both parties. She's a real asset to RSK & its clients.

Rob · 10 December 2025

★★★★★ 5/5

Trustpilot

John Pires is an outstanding member of…

John Pires is an outstanding member of RSK. He is always professional and has a vast knowledge of the property market. One of John’s best qualities is his willingness to go the extra mile for his clients to make sure you are fully supported to make the best decision for yourself. I can highly recommend him and will always refer my family and friends to him.

Pamela · 21 March 2026

★★★★★ 1/5

Trustpilot

Beware of this company

Beware of this company. Estate agents can be slippery but the one I worked with was caught in multiple lies through the process. Additionally, when I sent over the holding deposit, I got an passive aggressive email stating I hadn't sent it so the agent would continue with viewings. I had to call, only to find out he just hadn't checked before emailing. The entire process was stressful. The house was advertised as having a garden, when I arrived they didn't have the key. I asked for pictures or a video for days after but estate agent largely ignored me and was simply pushy for an offer. These are just a couple examples, genuinely there are so many more. Seriously was the worst experience.

K · 9 September 2025

★★★★★ 5/5

Trustpilot

Aleksandra has been absolutely amazing…

Aleksandra has been absolutely amazing in helping us with our search for a rental home. Her communication is excellent, she’s always quick to respond and really easy to get in touch with. She’s friendly, professional, and makes the whole process feel much less stressful. Even though we haven’t found the perfect place just yet, her dedication and support have been outstanding. We’re confident we’re in good hands with her and would definitely recommend her to anyone looking to rent.

Negeen · 21 June 2025

★★★★★ 5/5

Trustpilot

RSK 10/10!

RSK have been great so far. Gaetano was extremely helpful in our house search and Daisy has been great since moving in. She has helped us get some furniture that was needed and any issues we have had have been solved by her quickly. It’s a pleasant surprise to be treated so well by a letting agency. Thank you Daisy and Gaetano!

Isaac · 4 December 2025

★★★★★ 4/5

Trustpilot

RSK - Great at Lettings and Property management

I have used RSK for both lettings and property management now for over 25 years. Both sets of teams are professional, approachable and helpful. They are open to different ways of approaching things. Daisy and I have have a great working relationship and she is always available. I have worked with Micaela and Altin on the lettings side and both are excellent in finding me suitable tenants. When things go wrong, the whole team pulls together to rectify issues as well as support me with difficult tenants in a fair and open manner.

N · 27 March 2025

★★★★★ 5/5

Trustpilot

Karam is an excellent agent

Karam is an excellent agent, his communicating was always great and he made sure the whole process went as smoothly as possible - highly recommended

David · 27 July 2026

★★★★★ 5/5

Google

Exceptional Service from Louie Seamons at RSK Hanwell I had the absolute pleasure of working with Louie Seamons at RSK Hanwell, and I cannot recommend him highly enough. From our very first interaction, it was clear that Louie is a consummate professional who truly cares about his clients. His client-first approach is second to none! He takes the time to understand exactly what you’re looking for and goes above and beyond to find properties that match your needs, no matter your budget. What sets Louie apart is his unwavering dedication and availability. He is always on hand to answer questions, provide updates, and offer expert advice, making what can be a stressful process feel seamless and even enjoyable. His attention to detail is impeccable. Nothing is ever overlooked, and he ensures every aspect of the search and transaction is handled with care and precision. Beyond his expertise, Louie is an outstanding representative of RSK Hanwell. He is always punctual, immaculately presented, and incredibly well-mannered, making every client feel like a VIP. Whether you’re looking for your first home or an investment property, he treats you as if you are his most important client, ensuring you receive the best service possible. Louie Seamons is a rare find in the property industry; professional, diligent, and genuinely passionate about helping people. If you’re looking for an estate agent who will make your home search a priority and deliver exceptional results, look no further than Louie at RSK Hanwell. Highly recommended!

Charlotte · 26 February 2025

★★★★★ 5/5

Google

Great experience with the RSK Hanwell team from start to finish. It was a long process (14 months!) with a few uncertain moments along the way, but Yasmin, Paul, James and the team were consistently patient, professional, and supportive throughout. Their communication was excellent and they helped keep everything moving when it mattered most. Really appreciate all their hard work in getting us over the line, would definitely recommend!

Gareth · 16 April 2026

★★★★★ 5/5

Trustpilot

The best agent!

I could say any less! Gaetano was amazing with the outstanding service provided in helping me out to find my new house for my family. The best one in the area

TrustReviews · 22 May 2026

★★★★★ 5/5

Google

excellent branch and on top of their game, very informative and pro active thru out. Davinder is an excellent negotiator and u can see the passion in his expertise shine thru when in dialogue with him.

Jags · 19 March 2026

★★★★★ 5/5

Trustpilot

Selina Singh

Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long period of time, without complaint or delay. She was a useful agent in progressing the sale. I have to say, dealing with another branch on a peripheral issue, they were also hugely helpful and pleasant.

A · 13 June 2026

★★★★★ 5/5

Trustpilot

Great management!

We've been in an RSK managed flat for years in Acton and they've always been so helpful and responsive. We haven't had any issues in the flat for a while, but any time we do they've helped us get it sorted right away. All of their team are so lovely, especially Daisy Willis who has always gone the extra mile to make sure we're happy in our home.

Eliot · 1 May 2025

★★★★★ 5/5

Trustpilot

Love love love RSK

Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.

Julia · 24 April 2026

★★★★★ 5/5

Trustpilot

Everyone has been so kind and helpful

Everyone has been so kind and helpful, in particular Sami, willing to help guide us to make the right decisions as inexperienced renters.

Isabelle · 11 June 2026

★★★★★ 5/5

Google

It has been a pleasure to work with James Merceron. I had the privilege of viewing property with James and I was most impressed with his knowledge and his professional and friendly style of communication. It is so good to work with a professional that makes sure to fully understand exactly what their customer wants. On our first viewing, I had many questions to ask James. He took note of each and every detail I wanted to know, from land registry, Stamp Duty, to boilers in the house. As some of the questions we had asked needed further research, after our viewing James came back to me with answers on each and every detail and made sure to check with me that I felt confident with the new information. As I was very interested in the property we had viewed, I asked James to arrange a second viewing for my daughter to visit the property. James was very generous with his time, made changes to his schedule to accommodate my daughter’s work schedule, so he could accompany us again on the very same day. James is, no doubt, a real estate professional that you want to work with. One that goes the extra mile for his customers. I can not thank James enough for all that he is doing for us on our journey to our new home.

Amy · 8 November 2024

★★★★★ 1/5

Trustpilot

RSK Ealing Lettings... Beware

I would not give RSK a one star, but had to in order to post this review. We had been renting with RSK for three years overall. We had to surrender our tenancy early due to personal circumstances. We confirmed a date to end the tenancy. During the showing for new prospective renters, they didn't provide 24 hours' notice and added additional viewings and stuff like that. That was the first red flag: a real lack of communication. Anyway, new tenants agreed to rent the property. Subsequently, the termination date we had initially agreed upon verbally had been extended by three additional days (this meant three more days to pay rent). There was a bit of back-and-forth and some condensing conversations with the entire Lettings team in the Ealing branch.Suddenly, a week before the tenancy ended, they sent us an Early Termination invoice and were told it needed to be paid immediately. We, of course, knew about the Early Termination fees, but the need for more trust about payment felt bizarre. So, we left the property and paid invoice in full prior to our departure using on the new termination date as stated. We were made aware by both the landlord and RSK that the new tenants would start their tenancy the next day after our departure. It has taken us until now to get our security deposit back. We had to utilise the Tenancy Deposit Scheme. RSK informed us that they wanted to deduct the cost of a "Deep clean." We said, of course, but can you provide a quotation before we confirm the final costs? We were never contacted again, nor were we relayed any quotes for work. We had to chase both our Landlord and RSK for the return of our deposit and not received even a holding response from either. About nearly six weeks after our claim with the TDS, we received a call from the Ealing branch asking us to go "halves" on the cost of the cleaning. How can we go halves on something where no evidence has been provided that occurred? No invoice or any documentation was provided to the TDS either within their agreed timeframes. Therefore, requesting to deduct a figure from our deposit for something that has not happened feels immoral, unethical, and untrustworthy to say the least. I would not recommend using them to sell or let your property. But if you do, get everything you discuss and agree in writing. Or give a different Estate Agents a try with your custom, you may be surprised.

Stewart · 16 October 2024

★★★★★ 5/5

Trustpilot

Great Management Service

We have rented a property through RSK for over 9 years . The service was good at the start and over the years has actually improved . We have found Daisy and the team , professional efficient and friendly . Issues in the flat or tenant requests are advised without delay and once a course of action agreed , monitored and resolved with quickly . Great Service .

Roland · 27 March 2025

★★★★★ 1/5

Google

A very unprofessional team in Ealing with low level of ethics. Matthew made us waste precious time and opportunities by not providing accurate guidance on winning bids, and Mikaela truly believes her role is to condescendingly teaching customers about their needs while patronising them, all to make you accept what they have in stock. We actually gave them 3 opportunities on multiple sides of deals(renting, letting and selling) and the customer experience was appalling. Our intention was to refrain from giving a feed-back but after being asked for one, it was the cherry on the cake. They do believe they are doing a good job. RSK employs a team of children in what should be a serious endeavour.

Customs · 22 August 2024

★★★★★ 5/5

Google

My whole experince with RSK has been a great one so far, in my property search. Parham at the RSK Hanwell has been a pleasure to work with. His knowledgeof the area and his insight of the property market has helped me to understand what I can get with my budget in this neighbourhood. Thanks a lot for your help so far.

Payam · 16 April 2025

★★★★★ 5/5

Trustpilot

Thanks to Louie Seamons, James Merceon and Paul's good team work.

Thanks to Louie Seamons' clear explanations of the property and communicating with the sellers. Thanks to James Merceron for answering my questions and helped me to communicate with the sellers. Thanks to Paul for helping me during the final stage of the purchase.

Amanda · 5 November 2025

★★★★★ 5/5

Google

I have been dealing with RSK for several months and my expectations were exceeded. The whole team was very helpful and supportive with our busy schedule, creating a unique and friendly service. Our agent was always available when we needed him and was listening to what we said. In particular Michael was amazing !!!!!! He contacted me when required but in my view he went beyond what his job required from him. He was dedicated and helped us to communicate with others. Thanks to him I was able to progress with my sale. Michael has been brilliant and has been a massive help with progression of the move. I was truly impressed with his professionalism and communication. He was always responding to my emails in a very short period of time. Usually on the same day. He was always there to answer any questions but also provided very good advice. Thanks Michael. In my view this is the best RSK brunch and the best estate agency in Hanwell. I would be happy to use them again.

Beata · 24 June 2024

★★★★★ 5/5

Google

RSK IS TOP!!!! I have dealt with many Estate agents in the past, but I have never received such a personal and friendly service than I did from PRIANKA!!!! There was a few problems in the house what i bought, but prianka managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

Motty · 3 November 2024