Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

Nabeel has been extraordinarily…

Nabeel has been extraordinarily reliably and professional. Letting a property is indeed complicated and there will always be times when a degree of input is required. Nabeel has been very easy to contact and relay any concerns I have. He actions any issues very quickly. He is proactive when issues arise and communicated politely concisely. It is reassuring to have him on your team and I know I can trust him.

Omar · 22 July 2024

★★★★★ 5/5

Google

RSK Hanwell was exceptionally helpful when selling my property. They did all they could to accommodate my requirements and were always on hand to answer questions and put my mind at rest when things got a bit delayed or muddled. Their local knowledge and expertise were very helpful. Also, the property sold in good time. I will strongly recommend them to anyone.

Elizabeth · 10 December 2024

★★★★★ 5/5

Google

I had an excellent experience with Davinder from Robertson Smith & Kempson. He was incredibly proactive, helpful, and knowledgeable, making the whole process smooth and stress-free. Davinder kept me informed at every stage and went the extra mile to ensure everything was handled efficiently. His professionalism and friendly approach made a real difference. I couldn’t recommend him and the RSK team highly enough!

Johnny · 2 November 2025

★★★★★ 5/5

Google

"I had an exceptional experience working with Michael, our estate agent, throughout the buying process. From the moment we started our property search to the final closing, Michael's professionalism and expertise were truly impressive. He was always available to answer our questions and guide us through every step of the journey. Michael's in-depth knowledge of the market was evident, and he went above and beyond to ensure we found the perfect home. Thanks to Michael's dedication, the entire process was smooth and stress-free. I highly recommend Michael to anyone looking for a top-notch, reliable partner in their real estate endeavors."

Andre · 27 November 2023

★★★★★ 4/5

Google

Michael was excellent to deal with, very responsive, very empathetic (through a tough sale process) and singlehandedly pushed our sales through when it felt like every other party was against us. Michael himself would get 5 out of 5 stars, I'm dropping a star as we didn't find the rest of the RSK staff as great to deal with.

Aoibheann · 1 December 2024

★★★★★ 5/5

Trustpilot

Adam - Robertson Smith & Kempson

I recently have had the pleasure of viewing a variety of properties with Adam. He is consistently heeding to my needs and prioritises customer satisfaction. He is an exceptional agent, who has left me confident about the properties we have seen. His kindness does not go unnoticed. Excellent Service!

Callum · 16 June 2026

★★★★★ 5/5

Google

We had an amazing experience selling our property with Michael at RSK. From start to finish, he was professional, knowledgeable and always available to answer our questions. We couldn’t be happier with the outcome and highly recommend Michael and the RSK team to anyone looking to buy or sell their property.

Nora · 24 February 2025

★★★★★ 5/5

Google

RSK provide a professional and attentive service and all members of the team are informed regarding our property. So far the service we have received has been extremely positive, we are kept constantly up to date and I trust that RSK are doing everything to help sell our property. Whilst all the team are fantastic in their service Oisin is proving to be a competent, respectful and considerate in his approach. I throughly recommended this agency and so far we are very happy.

Nicky · 24 August 2023

★★★★★ 5/5

Google

We’ve had a lot of ‘experiences’ in the past with estate agent and honestly they’ve all pretty much been negative. So we weren’t particularly looking forward to dealing with RSK especially as we were the buyer. However I have to admit Robertson Smith Kempson have been excellent throughout. The woman who showed us around the house (can’t remember her name) was on time and answered all our questions. She wasn’t pushy or tried any of the clichéd sales techniques. She even took time out of her lunch break to let us come back on the same day and take one final look around which resulted in us putting our offer in. From then on James Merceron was our main point of contact and he was fantastic throughout. Almost always available to take our calls and if he wasn’t available he'd always call back within the hour. He had a friendly band direct approach on the phone and was always eager to help. His communication skills and ability to liaise with us, the seller and both solicitors whilst remaining professional and level headed through the whole process helped make our purchase as stress free and as prompt as possible. We felt that James and the rest of the team were 100% dedicated to simply getting our purchase completed. Would definitely recommend!

Gary · 24 August 2023

★★★★★ 5/5

Google

Highly recommended agency, especially James Merceron who helped us finding our future home after the first flat purchase fell through (with another agency). It was always easy to talk to him via phone or email, he arranged as many viewings as we wanted so we can feel comfortable with the flat. During the viewings he was very friendly, he didn't rush us, we could take as much time as we needed. We are very glad to have such a helpful and client focused agent in our home buying process.

Tímea · 24 August 2023

★★★★★ 5/5

Google

I can't thank Yasmin and her team enough - They have been fantastic. I originally tried to sell my home through another estate agent but due to the lack of communication the property fell through and I wasn't kept informed for many weeks and left in the dark. I then came across Yasmin who sold my property on the first viewing, by getting the right buyer through and it sold £10,000 over the asking price, so I could not have been more pleased. There was a chain involved in my sale and as we were leading up to exchange of contracts it all got a little complicated and tense due to solicitors that were not easy to get hold of and were not communicating with each other as they should. The solicitors didn't seem to be pushing the sale through but Yasmin never gave up and spent a lot of her time on the phone chasing the solicitors in the chain and nudging them in the right direction. I truly believe without her determination and persistence on chasing everyone involved, solicitors, buyers and estate agents, the sale may never have gone through. Yasmin and her team went over and above to get the exchange and completion of contracts to happen and it certainly wasn't the easiest of sales and I think many other agents may have given up. I can not thank Yasmin, her team and RSK enough and I would highly recommend them to anyone looking to sell, buy or let. They provide a fantastic service, care about their clients and keep you informed throughout the process even when they have to pass on difficult information that you may not want to hear. There honesty, integrity and hard work certainly paid of in my case and restored my views and confidence in estate agents again! Thank you so much:-)

Deborah · 24 August 2023

★★★★★ 5/5

Google

Just completed and got the keys for my brilliant new flat purchased through RSK. Selina, Yasmin and the team were great at helping me as a first time buyer to support me at each of the steps and chasing everyone up when I needed to hit deadlines to ensure my mortgage rate didn’t expire. Managed to successfully complete in just 14 weeks from viewing / offer thanks to their help! Would recommend RSK as a buyer and would definitely use them again if I ever decide to sell.

Emily · 24 August 2023

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. Honestly, the team at Robertson Smith & Kempson were very professional and friendly and incredibly helpful thought my entire process. The communication was excellent and they made everything stress free for me. I would highly recommend for those looking for great help and reliability.

Ragu · 21 May 2026

★★★★★ 5/5

Google

I have been dealing with Oisin throughout my property search and I have found him to be very professional and well informed about both the Hanwell area and the property market. Oisin is very personable and always makes a real effort to maintain good communication with his clients and to ensure that he puts forward properties that would best meet their needs. I highly recommend Oisin and would not hesitate to deal with him again in future.

Noelia · 24 August 2023

★★★★★ 5/5

Google

Louie Seamons has been very proactive in arranging viewings to suit my schedule, letting me know when something suitable comes up, efficiently answering any queries and accommodating 2nd viewings. I would recommend Louie Seamons and RSK Hanwell to prospective buyers and sellers.

Julia · 16 April 2025

★★★★★ 5/5

Google

We bought a house with RSK, and from a buyer’s perspective they were a great estate agent to deal with. It was a slow process because of complications with our sale, but Marc was patient and flexible with us, and steered us through the process until we finally completed yesterday. He was also very accommodating about additional viewings and having builders etc over to give quotes so we can now hit the ground running with renovations.

Adam · 24 August 2023

★★★★★ 5/5

Google

RSK are a great estate agency to work with. I have previously bought and sold through them and am currently in the process of buying again. James has been exceptional through the process of my purchase. His professionalism and knowledge …

Sarah · 16 April 2025

★★★★★ 5/5

Google

James Merceron was very professional and responsive to all my queries. I also appreciated his honesty throughout my purchase. Another positive is that he cycles to all his viewings which is showing a great commitment to reducing air pollution/carbon emissions.

Benjamin · 16 April 2025

★★★★★ 5/5

Google

Michael was very supportive and extremely helpful in ensuring we got the house. He is a great agent to work with and delivered a great service. The journey can be very stressful, therefore having such a hands on agent throughout is vital.

Tania · 11 March 2025

★★★★★ 5/5

Google

We're at the beginning of selling our house and have already received full support. I'm in constant contact with Yasmin, for which I'm incredibly grateful. Selling a house is a stressful time, and thanks to her support, I know everything will turn out as planned. Thank you very much . Natalia D.

Natalia · 16 March 2026

★★★★★ 5/5

Google

Michael was kind and patient with me (the seller) and extremely efficient with my buyer. Without Michael, I might have given up, as I had major problems with my building, and the sale dragged on for nearly a year. He deserves a medal! Thank you.

Jenny · 1 December 2024

★★★★★ 5/5

Google

I highly recommend RSK Hanwell, in particular James Merceron who has been fabulous in my search for my first property. He is friendly, professional and he really took time to listen to what I was looking for. Whereas other estate agents sent me properties which clearly did not meet my specifications, the second property James told me about ended up being the one! Although it had been a couple of months since we'd been in touch, I was impressed that he kept me in mind when a new property came onto the market. I actually couldn't have asked for a nicer/better agent to help me find my first home and would highly recommend him to anyone else!

Bukunmi · 24 August 2022

★★★★★ 5/5

Google

Working with Priyanka was an absolute pleasure! Her professionalism, attention to detail, and genuine care made the process of finding our dream home smooth and stress-free. She listened to our needs and went above and beyond to ensure we found the perfect property. Highly recommend Priyanka for anyone in search of a dedicated and knowledgeable estate agent!

Feather · 25 April 2024

★★★★★ 5/5

Google

Great Agency! Although it was a very long process all the team at RSK especially Michael and Paul have been really helpful! I would highly recommend RSK if you are looking for a property to purchase or thinking of selling! From a very happy New Landlord!

Elodie · 27 October 2024