Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

RSK IS TOP!!!!!!

RSK IS TOP!!!!!!I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from PRIANKA!!! There was a few problems in the house what I bought but prianka managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

Motty · 1 November 2024

★★★★★ 5/5

Google

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 24 August 2022

★★★★★ 5/5

Google

I was very nervous about selling my property and moving for the first time in a long time but once I met Jonathan in the Hanwell branch a sense of relief followed as I knew I was in very capable hands. I was one of those people that questioned whether the high street agent was needed anymore but having dealt with RSK Hanwell I can safely say there's not one competitor who would have handled this and achieved the results RSK achieved. Outstanding customer service , a huge team and network of buyers that expands across 4 local areas. I had viewings before it was even on the internet portals such was there extensive database and knowledge of what there buyers required for there purchase. A special mention to Sara , she is there sales progression manager who is invaluable - she is another point of contact to aid you in getting from being under offer to exchanged in the shortest possible time and keeping communication open , she removed alot of stress that I have heard other sellers associate with the conveyancing process. 5 starts does not do this team justice but it's the most I'm aloud give them. Exceptional work and I would highly recommend to anyone in Hanwell or indeed there other 3 branches. It's no doubt there a reknoned name for over 25 years. Thanks again and best of luck in future , you deserve all your success.

Andrew · 25 August 2019

★★★★★ 5/5

Google

I was most impressed with all the staff I came into contact with at the Hanwell branch and in particular Zain and Jonathan. They gave a valuation far in excess of what I or other local Estate Agents thought achievable and hit the ground running within hours of their valuation and actually achieved an offer in excess of the asking price within a matter of days. In the following weeks they were always available to advise and guide me through the entire process and helped in reaching Exchange within the predicted time frame. I would not hesitate to use their services again or to recommend them to others. If you want a professional,courteous and pro-active team to sell your property and achieve the best possible price then these are the guys to call!

Trevor · 25 August 2019

★★★★★ 5/5

Google

We have recently sold our property with RSK Hanwell, and I would like to say it got off to a rocky start, with some miscommunication, however I would urge you to keep reading to see why I gave 5 stars. There was a change in management in approx November/December 2018 and when Jonathan took over the office our experience was turned around dramatically. We had a buyer that pulled out at a very late stage at no fault of RSK but hey it happens, we had already found a new property that we had put an offer on and as you can imagine we were a bit worried to say the least, but the guys were not flustered they were quick to get it back on the market and people through the door. I can honestly say that Jonathan as well as Josh and Zak were amazing and we had a huge amount of viewing even when they got us an offer that was below asking and we were considering accepting it they did not let up and kept the viewings coming. They worked round our awkward schedule and also our pets with no issue, they worked hard to get us the best offer and then when we had accepted they kept the chain working to ensure that everyone was ready to exchange as quickly as possible. I would also like to also say thank you to Sara who was in the office also chasing even when we felt that we were not getting anywhere. Under their current management and team I would not hesitate to recommend them for anyone looking to sell or buy through them.

Robert · 25 August 2019

★★★★★ 5/5

Google

Excellent service form an extremely friendly and helpful person! Zak at RSK has been a true pleasure to deal with and his enthusiasm and optimism was something that brightened even the gloomiest of the days! Zak was always happy to help and answer our questions and kept us updated on the progress of the sale of our property. We felt well informed and taken care of as customers. We would recommend Zak and his estate agent company to anyone looking to sell their property without hesitation. Thank you for the excellent service.

Katarzyna · 25 August 2019

★★★★★ 5/5

Google

5 stars does not do these incredible agents justice for the work they put into selling my house. I was under offer within 2 weeks for a price higher than what some agents even valued the property for! Zak Jonathan and Sara were fantastic from start to end, couldn’t recommend enough. Albeit a “higher fee”, the sold price achieved was substantially more than what the other cheap frill agents wanted to even start marketing at. Highly recommend!

Contenda · 24 August 2020

★★★★★ 5/5

Google

It started off with Michael showing us around a few properties we asked him for, and he suggested one that we just skipped when looking through adverts online. We went for a viewing, and it turned out Michael knew exactly what we wanted, as that was the property we put offer on. Both him and Paul looked after us throughout the process, which was quite lengthy as it is nowadays for everyone, and they were chasing all parties to bring the purchase to the end as soon as possible. Thank you!

Hubert · 3 November 2024

★★★★★ 5/5

Trustpilot

This company- particularly Daisy has…

This company- particularly Daisy has been amazingly helpful and empathetic towards myself and my flatmate! She ensures we are looked after and even though the contractor being used (not sure if it’s through them or the landlord) is not entirely the best, she follows up with us often and gets things fixed!

Jasmine · 18 October 2023

★★★★★ 5/5

Google

James at RSK Hanwell very recently sold our property in double quick time at a great price. We found a new home and are in the process of completion. All going ahead brilliantly.

John · 16 March 2026

★★★★★ 5/5

Trustpilot

Helpful staff

Each staff member I was in contact with (Gaetano, Daisy and Vanessa) was very responsive and promptly gave clear and extensive answers to my queries. No concern has never been left unattended/unanswered and they always helped the best they could.

Fabre · 11 September 2026

★★★★★ 5/5

Google

A big thank you to Selina Singh, one of the nicest estate agents I have ever dealt with. She kept in communication with the family during the process, with updates and ensure the family made it into their new home in time for Christmas. Thank you again for being so kind and cooperative.

Aws · 24 August 2023

★★★★★ 1/5

Trustpilot

Neglect and Incompetence

Publishing again as my review has been deleted.Leaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties.I have sent four emails to one agent of RSK, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from another agent (who maintained good communication throughout most of the process), stating I would need a guarantor.Prior to this, I had requested clarification regarding why council tax would be increasing by a significant amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both mentioned agents.Despite following up, the first agent did not escalate my concerns, and since my initial inquiry on 10th September (first sent to agent no.1 and then consistently forwarded to agent no.2 ), I have received no adequate response. The official tenancy was to start 26 September. As a result, I was left with no choice but to withdraw my application entirely.Dear RSK, I would appreciate it if you could kindly inform the third agent who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last 4-5 emails I sent to both the first and second agent mentioned, where this matter has been addressed in great detail.This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.

Karile · 14 October 2024

★★★★★ 5/5

Google

Five years ago we bought a flat in Hanwell through RSK and Paul and his team left a very positive impression on us, more so than other agents in the area. Despite our small budget they actually listened to us, showed great patience and worked very hard in finding us a property. It was a no brainer therefore for us to go back to them 5 years later when we decided to sell the same flat. From our initial meeting with Paul we knew we were in safe hands; friendly, professional, knowledgeable, trustworthy, organised and delivering excellent customer service. From their considerate approach to arranging viewings, their feedback and regular communication during the process and also the support and advice from offer to completion the service was superb. It’s also worth mentioning that we were looking to buy within the area and they showed just as much energy and commitment to finding us a house as they did trying to sell our flat. The entire team at the Hanwell office; Stefan in particular (always smiling with the patience of a saint) but also James, Gurvinder and Sara, all of whom where a pleasure to deal with. RSK Hanwell is an outstanding local estate agency run by a friendly and dedicated team of professionals who thoroughly deserve their 5 star reviews.

Yan · 25 August 2018

★★★★★ 5/5

Google

Jonathan at RSK is a phenomenal sales consultant - he’s charismatic, courteous, diligent and understanding. RSK as a whole have been an amazing estate agent to deal with, when I started looking for properties in March I wasn’t really serious. I spoke to several estate agents that really put me off the whole process as they were slow to respond, not flexible with time and very judgemental. RSK soon turned my attitude around when I met with Jonathan - He took me to view one property in Hanwell which led to seeing 4 others that evening. He was great, very positive, helpful and really knew his stuff on each of the properties. 4 days later I went back to view one more property and decided that was the one. Jonathan and his team pushed both sides of the solicitors to make the purchase a seamless experience for me. I really felt that I was in good hands. After completion Jonathan and his team have also assisted me by holding keys for my flat to let builders in during the day. I would highly recommend them and will be using them again in the future.

Monique · 25 August 2018

★★★★★ 5/5

Google

Our home was certainly was not an easy sale to arrange. It had been our home for over 40 years and had its own unique style which not all potential buyers could appreciate.  Throughout, the team including  Paul, James, Stefan and Gurvinder at the Hanwell office provided a completely professional, friendly and honest service.  They are clearly an experienced and knowledgeable team and able to deal with all queries with complete confidence.  Paul and Stefan even provided incredibly useful advice and assistance in respect of the house that we were trying to buy, through a completely different estate agent and in another area out of London. When our first buyer pulled out at the last minute they miraculously were able to arrange a new buyer on the same day.  Our home was then sold to the new buyer with little fuss and within a relatively short period of time.   They were always up to speed with the all the latest information and advice to be provided in respect of our sale, including all the developments in respect of our chain which totaled a number of 4 parties.  I always felt that I was supported by them and given the correct guidance and information which was pitched at the right tone and level. Their post sales assistance was exceptional too.  Sara was enthusiastic, driven and was able to negotiate the progress of the exchange and completion in a measured and astute manner. Overall, I have to say that the service that we received from the team at RSK was exceptional.  I would have no hesitation in recommending their services.  They are head and shoulders above any estate agents that we have come across.

Poonam · 25 August 2018

★★★★★ 1/5

Trustpilot

Avoid at All Costs, Unfair and Unprofessional

I would strongly caution anyone against using RSK. Throughout my tenancy, I followed all proper procedures and reported maintenance issues, including during their routine six-month inspections. Despite this, they are now trying to deduct part of my deposit for a problem I had already reported.

Delia · 24 November 2025

★★★★★ 1/5

Google

Leaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties. I have sent three emails to Nabeel, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from Jaime (who maintained good communication throughout most of the process), stating I would need a guarantor. Prior to this, I had requested clarification regarding why council tax would be increasing by a considerable amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both Jaime and Nabeel. Despite following up, Nabeel did not escalate my concerns, and since my initial inquiry on 10th September (first sent to Jaime and then consistently forwarded to Nabeel), I have received no adequate response. The official tenancy was to start 26 September. As a result, I have been left with no choice but to withdraw my application entirely. Dear RSK, I would appreciate it if you could kindly inform your employee Manraj, who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last four emails I have sent to Jaime and Nabeel, where this matter has been addressed in great detail, and where you will also find that I never officially started my tenancy. This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.

Karile · 2 October 2024

★★★★★ 5/5

Google

We were struggling to get traction on our rental and RSK stepped in, found a raft of ideal tenants and once the right family were secured, managed to improve the monthly rate and negotiate an increase for year two, ahead of time. Professional, attentive, responsive and across all the details. A five star performance, from a five star team. Look no further for an agent that gets the area, wider London and values a genuinely personal service, the old fashioned way! TB

Tom · 2 October 2024

★★★★★ 5/5

Google

Have rented my property out with RSK for over 12 years and they were brilliant so didn’t hesitate to use them to sell. They were professional and always kept me in the loop. The conveyancing process is not the quickest but they managed my frustrations and special thanks to Marc and Paul.

Carmel · 24 August 2023

★★★★★ 5/5

Trustpilot

Excellent service, above and beyond

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 17 February 2022

★★★★★ 5/5

Google

Excellent experience with RSK. I dealt with Paul, James, and Stefan, and from start to finish they were extremely pro active and always keeping us informed at every step. Not only did they achieve a great price, they went out of their way to make it a painless process. Thank you for all your help, it has been a pleasure to deal with the team and I would definitely recommend this RSK office to anyone looking for an agent.

Aryunzaya · 25 August 2017

★★★★★ 5/5

Google

Highly recommend this Estate Agent as they are diligent, hard working and so friendly! It Genuinely puts a smile on my face when I see RSK’s number pop up on my phone as although they are ambitious (they gave me the highest valuation on my property) they achieved the asking price! What more could I want? Zak and Jonathan were especially helpful. So glad with my choice and even happier with their service

Tom · 24 August 2020

★★★★★ 5/5

Google

My Experiance with Louie from RSK Hanwell was wonderful. I was impressed by his knowledge of the area and professionalism!

Dr · 24 February 2025