Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

We were struggling to get traction on our rental and RSK stepped in, found a raft of ideal tenants and once the right family were secured, managed to improve the monthly rate and negotiate an increase for year two, ahead of time. Professional, attentive, responsive and across all the details. A five star performance, from a five star team. Look no further for an agent that gets the area, wider London and values a genuinely personal service, the old fashioned way! TB

Tom · 2 October 2024

★★★★★ 5/5

Google

Have rented my property out with RSK for over 12 years and they were brilliant so didn’t hesitate to use them to sell. They were professional and always kept me in the loop. The conveyancing process is not the quickest but they managed my frustrations and special thanks to Marc and Paul.

Carmel · 24 August 2023

★★★★★ 5/5

Trustpilot

Excellent service, above and beyond

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 17 February 2022

★★★★★ 5/5

Google

Excellent experience with RSK. I dealt with Paul, James, and Stefan, and from start to finish they were extremely pro active and always keeping us informed at every step. Not only did they achieve a great price, they went out of their way to make it a painless process. Thank you for all your help, it has been a pleasure to deal with the team and I would definitely recommend this RSK office to anyone looking for an agent.

Aryunzaya · 25 August 2017

★★★★★ 5/5

Trustpilot

Chloe Curd helped us recently with all…

Chloe Curd helped us recently with all the paperwork of a tenant change. She was really helpful and quick. Really nice 🙂

Bil-Lal · 21 May 2026

★★★★★ 5/5

Google

Highly recommend this Estate Agent as they are diligent, hard working and so friendly! It Genuinely puts a smile on my face when I see RSK’s number pop up on my phone as although they are ambitious (they gave me the highest valuation on my property) they achieved the asking price! What more could I want? Zak and Jonathan were especially helpful. So glad with my choice and even happier with their service

Tom · 24 August 2020

★★★★★ 5/5

Google

My Experiance with Louie from RSK Hanwell was wonderful. I was impressed by his knowledge of the area and professionalism!

Dr · 24 February 2025

★★★★★ 5/5

Trustpilot

Rented property

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants. Well done and thanks, please continue this way.ThanksST

Anon · 1 April 2022

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could. Shockingly embarrassing to call this company an estate agency. They put properties online that are no longer available. People on the phone are rude. Stay well away!!!

Kings · 31 January 2026

★★★★★ 5/5

Google

RSK Hanwell was our Estate Agent for property purchase we just completed, and everything worked well with Michael and Team. We were given excellent advice, very easy, clear communication, professional and incredible service through the whole procedure.

JC · 25 April 2024

★★★★★ 4/5

Google

Having not had the best of experiences with RSK previously, I wasn't particularly excited at the prospect of buying through them. However, Michael Shaw; who I'd not met before, was a legend from start to finish. This was a particularly tricky process which he managed with care and consideration. On the odd day he was off, Yasmin Paterson; who I also hadn't met before, stepped in completely up to speed and on it. Despite only giving 4 stars I honestly couldn't fault Michael and Yasmin. But I did have to work with one other person briefly who I had met before. It wasn't enjoyable the first time, probably even worse the second. Buying a home is the single most expensive purchase of most peoples lives, so I think its ok to expect your agent to take a call during their lunch break on completion day.

Larissa · 24 July 2024

★★★★★ 5/5

Google

As a first time seller, I felt that RSK made the process of selling my property as seamless as possible. I felt well informed and up to date throughout and nothing was too big or small for them to deal with. Amar was an excellent agent and made the process as easy as possible! Highly recommend them. They were worth every penny of commission.PositiveResponsiveness, Professionalism, Value

Promina · 24 August 2021

★★★★★ 5/5

Google

Very good and professional experience with RSK throughout my buying process. Michael Shaw was clear and prompt with his communications and made the process as smooth as possible.

Tom · 25 September 2024

★★★★★ 5/5

Google

Davinder was genuinely supportive and great to deal with. Very professional, quick to respond, and always willing to help. I’d happily recommend!

Melanie · 16 December 2025

★★★★★ 5/5

Google

Louie showed my family and I around several properties, not only was he professional throughout but he went above and beyond and worked late to accommodate us so that we could get a second viewing done the same evening. Louise is a true …

Supergolfmk1 · 16 April 2025

★★★★★ 5/5

Google

Michael was brilliant! He helped us sell our home in hanwell. He was professional and always on the other end of the phone to assist with any queries we had. A real pleasure to work with Thank you!

Lauren · 25 February 2024

★★★★★ 5/5

Google

5 stars for RSK in Hanwell. They were extremely professional and positive from the off. From day one they kept us informed on every level on the sale of our home. A special thanks to Stuart who worked extremely hard and made our sale run smoothly. We would recommend RSK to anyone wishing to sell their home and would definitely use them again.PositiveProfessionalism

Nadia · 24 August 2021

★★★★★ 1/5

Trustpilot

Incompetent people

We rented a flat in Acton with these individuals for two years, and they are incredibly incompetent. When we first moved in, they informed our landlord that the money he had paid for a cleaner had been used, when in fact it hadn't. The flat was extremely dirty, and the floor was sticky upon our arrival. We had to spend several days cleaning the entire flat ourselves while the living room was also being painted. Now that we've moved out, our landlord confirmed that an email was sent to RSK a couple of days after our move-out date, confirming that we could indeed be refunded our deposit. However, five days later, we're still waiting for this to be processed. The man in charge of processing these requests has repeatedly claimed that the transfer had been processed when it had not. We had to call the office multiple times, only to be told that no, he had not processed the transfer. Absolutely ridiculous.

Adriana · 29 April 2024

★★★★★ 4/5

Google

Putting my house on the market just before lockdown had its issues however Jonathan (Hanwell Manager) assured me RSK would selll my house even in these difficult times and they did! Jonathan and Stuart were very helpful and smoothed out the odd challenging moment that arose. They always responded to queries and supported my concerns . Very happy with the outcome.

Valerie · 24 August 2021

★★★★★ 5/5

Google

Micheal was extremely helpful during the purchase of our home and always acted with urgency which helped get the purchases completed on time.

Daniel · 23 September 2024

★★★★★ 5/5

Google

RSK was really helpful throughout the whole purchase process, right from the viewing all the way up until completion. I connected most with Paul and James - each was very helpful in ensuring the sale process went smoothly when sometimes the solicitors’ communications was slow. Grateful for local tips in the area as well from James!

Harry · 16 April 2025

★★★★★ 5/5

Google

Despite not buying our property through RSK Hanwell, we were incredibly impressed with their customer service and support. Jonathan, based in Hanwell is extremely proactive, supportive and knowledgeable. He ensured we were first through the door in our preferred area and made the process of searching for a house a lot more tolerable. He offered superb advice, even when our final purchase was not through this office. Highly recommend.

EstherLawrence · 25 August 2018

★★★★★ 5/5

Trustpilot

I would like to say a big thanks to…

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

Sid · 10 October 2023

★★★★★ 1/5

Trustpilot

AVOID those liars at all costs.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

Nordic · 28 March 2024