Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

413 reviews across 3 platforms

69 Greenford Avenue, Hanwell, London, W7 1LL

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 69 Greenford Avenue, is rated 4.6 out of 5 across 413 reviews on three platforms, including 249 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

249

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We originally bought our home on Oakland's Road through RSK in 1993 and 29 years later sold it through them and through the same Greenford Office. RSK handled the sale very professionally and were very courteous and understanding throughout. We had a few challenges in securing a buyer and our buyer had a few challenges securing a mortgage but we all got there in the end and completed the sale in November. Good and well managed communication ensured that we all knew where we were and that gave us all confidence that perseverence would pay off in the end. Selling a house involves a huge, diverse collection of people, including estate agents, solicitors, mortgage brokers, lenders, surveyors, the moving teams, and more. Every move is a huge coordinated operation and I'm pleased to say that GSK really helped to ensure that for our house sale the outcome was a success. Thank everyone at RSK Greenford Office.

Tim · 24 August 2023

Agent replied · 23 August 2024

Dear Tim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a great experience with Marc getting our first home. Marc is extremely helpful and guided us through the whole process. The agent is very responsive and responsible. Highly recommended.

N · 24 August 2023

Agent replied · 23 August 2024

Dear N. David, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Michael Shaw provided understanding and support throughout our lengthy sale process. He was calm and helpful when we hit an unusual, historical Land Registry issue and kept ourselves and our buyer informed and reassured throughout. I would have no hesitation in recommending RSK Hanwell in general and Michael Shaw in particular to handle your house sale.

Tina · 15 November 2024

Agent replied · 22 November 2024

Dear Tina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

As a first time buyer I expected buying a property to be a headache. The team at RSK were very helpful talking through the process and showing me relevant properties. They recommended me a very good broker and solicitors which made everything happen smoothly. Great experience with RSK would definitely recommend Many thanks.

Dean · 24 August 2020

Agent replied · 23 August 2024

Dear Dean, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hanwell Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Fantastic service, Michael and the team went above and beyond for me and my family, the patience and understanding was unlimited. Quick to action, very knowledgeable. Highly recommend RSK

Gabriela · 5 April 2025

5/5

Google

Highly recommended with 5 stars. Great estate agents(especially Marc & Paul), patience, nice communication and very helpful throughout the transaction process. Definitely looking forward to future cooperation. Thanks so much.

Remy · 24 August 2023

Agent replied · 23 August 2024

Dear Remy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I wanted to express my appreciation for the outstanding service provided by Marc. Throughout the entire process of finding and purchasing our new home, Marc demonstrated a great level of professionalism, and was very personable throughout. His proactive communication and attention to detail made the entire experience smooth and stress-free. We are delighted with our new home, and I appreciate Marc's support throughout the entire process. Thanks again for your great service! Tom & Shaz

Tom · 28 October 2023

Agent replied · 23 August 2024

Dear Tom, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the time to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK is Excellent! Very Happy.

RSK is very professional and really try to meet your needs as well as being fair. They have gone beyond expectations in helping find our perfect home and I would highly recommend using RSK.Gina & Ishaan Badshah have been amazing and has made the whole experience a lot less stressful and has found a gem which I hope we can call home. Thank you for all your help. Excellent service!

Brendin · 17 February 2024

Agent replied · 19 June 2024

Dear Brendin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Absolutely amazing service from the whole team but special mention needs to go to James. He made every effort to make sure the buying process was smooth, always kept me well informed and was always more than willing to help with any issue. Amazing Service, helpful and Extremely well communication are some of the words I could use to describe James and the whole team at RSK. Thank you for help

Ketan · 6 June 2025

5/5

Google

We had a fantastic service by RSK and in particular Jonathan who went above and beyond to secure our house sale this year. This was especially difficult during Coronavirus and the guy's were always on top of the situation and very professional. Couldn't recommend them highly enough.

Jay · 24 August 2021

Agent replied · 23 August 2024

Dear Jay, Thank you so much for the fantastic feedback, we are delighted to read that we have achieved our aim of delivering a five star service! Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Had a fantastic experience with RSK - they really knew the area and understood what we were looking for. Stuart was always really friendly and responsive, and was really helpful in getting the purchase pushed through quickly and efficiently. We're absolutely in love with our new house!PositiveResponsiveness

Hattie · 24 August 2021

Agent replied · 23 August 2024

Dear Hattie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hanwell Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Enjoy your new home. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

The RSK team was outstanding for the recent purchase of our first home. Stuart was professional and communicative, and provided exceptional support throughout to keep the sale on track despite the vendor’s solicitor’s slowness. And we love that he uses a bike to get around to viewings!

Brett · 24 August 2021

Agent replied · 23 August 2024

Dear Brett, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Michael was great in assisting with our sale. He communicated well with us, was patient and helpful, and I would definitely recommend.

S · 26 January 2024

Agent replied · 23 August 2024

Dear Sally, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hanwell office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

We had a successful sale through RSK Hanwell and were pleased by their clear understanding of the local housing market. We also found that communication throughout the process was very good, as was support in tackling the inevitable issues that arise when selling a property.

Nick · 11 March 2025

Agent replied · 25 April 2025

Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

We recently used RSK to sell our property in Hanwell 3 years after we made the purchase through them. Both experiences were amazing, but the outcome of our sale was fantastic. Michael consulted us throughout and helped guide us towards the …

Liam · 16 April 2025

Agent replied · 23 August 2024

Dear Liam, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We were welcomed by James on our property viewing. He was very welcoming, friendly and knowledgeable about the property. Any questions we had he was able to answer and that has been the case throughout our whole journey of being accepted …

Taylor · 16 April 2025

Agent replied · 16 April 2026

Dear Taylor, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Michael and Yasmin of RSK Hanwell were great to deal with and handled my flat sale expertly. They were proactive, highly efficient and extremely helpful.

Anna · 28 October 2023

Agent replied · 23 August 2024

Dear Anna, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have been letting through RSK for…

I have been letting through RSK for many years now. I couldn’t have managed without their help. Daisy and all the staff there have been dealing with everything efficiently and always keep me updated about any issues with the flat. Thank you everyone

Mel · 26 March 2025

Agent replied · 27 May 2026

Dear Mel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

My house was marketed & sold by RSK Hanwell branch , they were fantastic especially Marc, he was a great negotiator, good personality. Thank you all

Omar · 28 September 2023

Agent replied · 23 August 2024

Dear Omar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Never make a decision on price!

All I can say is never make a decision on price.RSK were one of the first agents we spoke to and after trying lots of other cheaper agents we came back to RSK who got us the offer we wanted within a month - a big regret not to go with them from the start.They're not the cheapest but they're professional, know the area, market and always have transparent conversations rather than playing any games. Carla in particular went above and beyond throughout our sales process, ensuring communication was being shared with all parties and helping find solutions to any issues that did arise.If you're thinking about selling in the area then I wouldn't look any further than RSK!

Faraz · 12 April 2023

Agent replied · 19 June 2024

Dear Faraz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We recently bought a flat through RSK Hanwell and really appreciated the no pressure, relaxed attitude to the purchase that James brought - it contrasted starkly against some of the more pressurized sales pitches we experienced elsewhere. James was available throughout the purchase when we needed him and everything went extremely smoothly. Would recommend.

Richard · 25 August 2018

Agent replied · 23 August 2024

Dear Richard, We are delighted to read that our Hanwell Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We used RSK for our sale (having originally used them to purchase 5 years ago). They were thoroughly professional and we really liked the appointment notifications and feedback emails. Despite some challenges with our onward purchase, Stuart was on hand throughout. Can't recommend highly enough.

Slayerules · 24 August 2021

Agent replied · 23 August 2024

Dear Sir/Madam, Thank you for your great review, I am thrilled to hear we achieved our objective of a five star service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The RSK team, and in particular James Merceron (my primary contact) have been very professional in their interactions with me and have been been proactive in seeking to obtain a buyer for my property. Very pleased with them

Reginald · 24 August 2022

Agent replied · 23 August 2024

Dear Reginald, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent Estate Agents. Great for first time buyers. Big thanks to Zak - he is exceptionally professional and kind, always ready to answer questions and was contacting me as soon as something within my range was on the market. We received lots of useful advice from him. THANK YOU.

Jadwiga · 24 August 2020

Agent replied · 23 August 2024

Dear Jadwiga, Thank you for taking the time in providing such lovely comments about Zak in our Hanwell office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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