Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

Excellent Estate Agents. Great for first time buyers. Big thanks to Zak - he is exceptionally professional and kind, always ready to answer questions and was contacting me as soon as something within my range was on the market. We received lots of useful advice from him. THANK YOU.

Jadwiga · 24 August 2020

★★★★★ 5/5

Google

I dealt with Marc who was incredibly helpful, very responsive and kept the sale going through smoothly. Professional service and very friendly, great experience! Thank you

Fatima · 24 August 2023

★★★★★ 5/5

Google

The team at RSK were extremely knowledgeable, professional and informative throughout the whole process. Paul, Gurvinder, James and Stefan were always there to help and nothing was too much trouble for them. I would use again and definitely recommend to anyone buying or selling in the W7 area!!! Thank you for your help!!!!!!!!!!

Manveer · 25 August 2018

★★★★★ 5/5

Google

We had a great service from Jonathan and his team at RSK Hanwell for our recent house sale. The team quickly got us lots of viewings, resulting in a few offers and then lots of help in pushing the sale to completion.PositiveResponsiveness, Quality, Professionalism

Chris · 24 August 2021

★★★★★ 5/5

Google

We went to RSK after 2 years of failed buyers. Michael saw us through the whole process and was unfailing in his support. Whenever we had a question he was generous with his time and always contacted us swiftly. He is an ultimate professional and a gentleman with it. We cannot recommend him enough.

M · 23 September 2024

★★★★★ 5/5

Google

Michael Shaw at RSK was instrumental in getting these seemingly straightforward transactions across the line. He was in constant contact with ourselves, solicitors and the other parties involved, both updating and pressing for progress. That we ultimately managed to complete the sale and 3 purchases on the same day id largely down to him.

Robert · 23 September 2024

★★★★★ 5/5

Google

Marc at RSK Hanwell has provided excellent support and consistent communication throughout our buying process, always maintaining professionalism and ensuring completion of the sale as smoothly as possible. This has been specifically important during the current market challenges and uncertainty being faced by everyone. It has been a pleasure to deal with Marc over these last few months and very impressed overall with the service provided by Marc and everyone at RSK Hanwell.

Lisa · 24 August 2023

★★★★★ 5/5

Google

Very helpful every step along the purchase process, especially Jonathan, Zak and Sara. They also went out their way to arrange a second viewing of the property at the last minute. I would like to thank them for helping me and my wife purchase our first home!

James · 24 August 2020

★★★★★ 5/5

Trustpilot

Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz · 21 February 2022

★★★★★ 5/5

Google

Big thank you to Amar and Stuart for selling our property and by far one of the best agents I have worked with so far. I like to thank Amar for his hard work, extra hours to accommodate clients and exceptional efforts.PositiveProfessionalism

Barsa · 24 August 2021

★★★★★ 5/5

Trustpilot

Zak was great!

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.

Brandon · 4 February 2020

★★★★★ 5/5

Trustpilot

Excellent Service!!

I recently sold my property with RSK Hanwell and I was very satisfied with the service they provided. I dealt with Zak and I automatically knew i was in safe hands. The team kept me informed and updated and they were clearly interested in selling my house for a good and fair price rather than making a quick sale, I received 3 offers within 2 weeks and 2 above asking price. I would highly recommend to anyone considering selling their house.

Natalia · 3 February 2020

★★★★★ 5/5

Trustpilot

I let my flat out and recently sold it…

I let my flat out and recently sold it through RSK Ealing branch. I have always found them very easy to deal with and very on the ball with information and acting on any issues that require attention. In my view, they are a highly professional team that I would use again should I be looking in the future at property in the area. My thanks to all in the Sales team and the Lettings team, in particular thanks to Kealey. I have no hesitation in recommending this RSK branch.

Mark · 23 January 2020

★★★★★ 5/5

Trustpilot

A big thank you to Angelina King

A big thank you to Angelina King, who took care of us and committed 100% to give us the property as first priority and conclude the offer as soon as possible.Bubbly personality and fantastic person! Grazie mille ❤️

Letizia · 22 February 2022

★★★★★ 5/5

Google

RSK were professional, supportive, hardworking and committed in helping me secure a sale and purchase. I would highly recommend their service. Particular thanks to Jonathan, Stuart and Amir. I would not hesitate to use their services again and to recommend them.

Rachel · 24 August 2021

★★★★★ 5/5

Google

Having spoken with numerous agents in Hanwell ( all the usual ) - I met with the team at RSK and I can honestly say they was a huge gulf in class , there optimisin and hard work above and beyond any agent was evident and thus resulting in them delivering a better service than any other agent could offer. If your serious about selling your property for the best possible price with a team full of honestly , integrity and knowing they are working for you - Jonathan and his team at RSK are the only choice.

Tony · 25 August 2019

★★★★★ 5/5

Google

I would like to thank Jonathan for all his perseverance and hard work over the past 6 months. I dealt with 3 estate agents (don't want to shame them) but only RSK seemed to understand my brief and gave me the exact locations I requested. I've found a lot of estate agents cold call and throw anything your way. RSK really took their time and sent only the flats that matched my criteria. I would use them again to sell and hopefully buy next time. They come highly recommended by me :)

Amber · 25 August 2019

★★★★★ 1/5

Google

Despite friends warning us against RSK, we decided to place our house in Hanwell on the market with them. They guided us towards an asking price, and the house went online. Within ten days of the house going live, they called us and recommended that we knock £50,000 off the asking price. We were reluctant to do this but after being hounded by the manager of the office and told we will never sell it at the current asking price, we bowed down to pressure and reduced the price. Two weeks later, they recommended we knock another £50,000 off. By this stage we were really unhappy with them. We decided to be in for one of the viewings. The agent knew nothing about the house - she didn’t show the viewers the communal garden, she didn’t point out any features eg underfloor heating, and when when asked questions by the viewers she couldn’t answer a single one. At that stage, we decided we had had enough and we asked RSK to release us from the contract. They refused and said we had to stay with them for a minimum of 16 weeks. We had never actually signed a physical contract with them - they’d asked for an e-signature early on and applied it to a contract we’d never read. We have sold three London houses previously and never experienced such unprofessionalism and ineptitude. We managed to sell our house with them the week we were due to end the contract, and on the day of completion we had a call from the solicitor saying we had completed on the sale and could release the keys. We packed our children into the car and within minutes RSK were phoning us saying we were late with the keys and the buyer was getting annoyed. This was within 20 minutes of the call from the solicitor. RSK are sweetness and light until they sign you up, then they turn into nasty unprofessional bullies who have no clue what they’re doing. Wish we had listened to the many friends who warned us off.

Casey · 24 August 2022

★★★★★ 5/5

Google

We just bought a house in Hanwell through RSK. Stuart was fantastic in seeing us through the process, kept us in the loop and was always available when we needed support/clarifications. Many thanks again from Ignacio and EviPositiveResponsiveness, Quality

Evi · 24 August 2021

★★★★★ 5/5

Google

Very professional estate agency. Jonathan and his team work hard to deliver good service at all stages of the selling process. Team is very responsive and got the sale through quickly (3 months only). Would highly recommendPositiveResponsiveness, Professionalism

Baptiste · 24 August 2021

★★★★★ 5/5

Google

As I'm sure you already know, Stefan is a consummate professional with a great eye for detail and thorough work ethic, planning and executing all that is thrown at him in a calm and deliberate manner. We have found him to go above and beyond in all circumstances with due diligence for both us as the client and keeping the company's reputation in high regard. As you will also know, this sale has been particularly long and protracted and especially complex considering the sitting tenant. He has been go-between and mediator handling us, the tenant, our neighbour, the council, the buyer, both legal teams plus the bailiffs and another solicitor thrown into the mix. He is level headed and accommodating to the needs of all concerned and if you were considering expansion of your business, I'm sure he is more than capable of running his own office for yourselves. We wish him the best of luck in his career and I'm sure he is a rising star in your industry. Best regards, Simon and Barbra Robinson.

Simon · 25 August 2017

★★★★★ 5/5

Trustpilot

I have dealt with many Estate agents in…

I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from Carla in the Acton office! There was a few bumps in the road (out of our control) but Carla managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

Miss · 24 September 2021

★★★★★ 5/5

Trustpilot

Luke Heaps

Luke Heaps He kept me front of mind for any property that fulfilled my requirements and made his recommendations very relevant. Thanks to Luke, I got an offer accepted on a fantastic property.

Nour · 12 April 2022

★★★★★ 5/5

Trustpilot

Tenant Maintenance

When we had an issue with our washing machine Georgie Tilby helped us get someone out the next day to resolve it. She put us in touch with the plumber directly.

James · 2 May 2025