Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

Michaela and Duncan and the team at RSK…

Michaela and Duncan and the team at RSK have been really great to deal with. They found a new tenant for my house within hours which is pretty amazing. They have kept me well informed at every stage. RSK have also been very proactive in informing me about the new legislation coming in. Both Duncan and Michaela and the team have been really professional and I highly recommend this estate agent.

Victoria · 24 April 2026

★★★★★ 5/5

Google

​"I had a fantastic experience working with RSK during my recent house search. I wanted to specifically highlight the incredible support I received from Kyarna Spencer. Kyarna was professional, proactive, and genuinely invested in helping me find the right home. Her communication was top-notch, and she made the stressful process of searching much more manageable. If you’re looking for an agency that truly cares about its clients, I highly recommend RSK and Kyarna!"

Soumitra · 2 April 2026

★★★★★ 5/5

Trustpilot

An excellent team to let & manage your rental property

We've recently placed our rental property with RSK to be both let & managed by them. Throughout the process we have found everyone we've dealt with, from Macaela and Bailey in lettings to Daisy & her team in property management to be professional, approachable, understanding, efficient & patient. The team in property management have been particularly helpful in dealing with a number of issues that have arisen for the new tenants since they moved in, especially Jaye who has proven to be very organised & effective in her role. If you make a request for help with an issue at the property, whether tenant or landlord, you can be certain that Jaye will get it resolved in the most constructive & advantageous manner possible for both parties. She's a real asset to RSK & its clients.

Rob · 10 December 2025

★★★★★ 5/5

Trustpilot

John Pires is an outstanding member of…

John Pires is an outstanding member of RSK. He is always professional and has a vast knowledge of the property market. One of John’s best qualities is his willingness to go the extra mile for his clients to make sure you are fully supported to make the best decision for yourself. I can highly recommend him and will always refer my family and friends to him.

Pamela · 21 March 2026

★★★★★ 1/5

Trustpilot

Beware of this company

Beware of this company. Estate agents can be slippery but the one I worked with was caught in multiple lies through the process. Additionally, when I sent over the holding deposit, I got an passive aggressive email stating I hadn't sent it so the agent would continue with viewings. I had to call, only to find out he just hadn't checked before emailing. The entire process was stressful. The house was advertised as having a garden, when I arrived they didn't have the key. I asked for pictures or a video for days after but estate agent largely ignored me and was simply pushy for an offer. These are just a couple examples, genuinely there are so many more. Seriously was the worst experience.

K · 9 September 2025

★★★★★ 5/5

Google

We had a great experience with Jourdain at Robertson Smith & Kempson. As we were on a tight timeline to move, and needed a place that was convenient for our eldest child’s school as well as suitable for our young baby (ideally without too many stairs), the situation was quite stressful at first. Once we found a property we liked, we contacted Jourdain for a viewing. He was very responsive, worked efficiently, and provided clear instructions throughout the process. His professionalism made everything smooth and straightforward, which we really appreciated. Highly recommend Jourdain and the team for their excellent service!

Chi · 15 April 2026

★★★★★ 5/5

Trustpilot

Aleksandra has been absolutely amazing…

Aleksandra has been absolutely amazing in helping us with our search for a rental home. Her communication is excellent, she’s always quick to respond and really easy to get in touch with. She’s friendly, professional, and makes the whole process feel much less stressful. Even though we haven’t found the perfect place just yet, her dedication and support have been outstanding. We’re confident we’re in good hands with her and would definitely recommend her to anyone looking to rent.

Negeen · 21 June 2025

★★★★★ 5/5

Trustpilot

RSK 10/10!

RSK have been great so far. Gaetano was extremely helpful in our house search and Daisy has been great since moving in. She has helped us get some furniture that was needed and any issues we have had have been solved by her quickly. It’s a pleasant surprise to be treated so well by a letting agency. Thank you Daisy and Gaetano!

Isaac · 4 December 2025

★★★★★ 4/5

Trustpilot

RSK - Great at Lettings and Property management

I have used RSK for both lettings and property management now for over 25 years. Both sets of teams are professional, approachable and helpful. They are open to different ways of approaching things. Daisy and I have have a great working relationship and she is always available. I have worked with Micaela and Altin on the lettings side and both are excellent in finding me suitable tenants. When things go wrong, the whole team pulls together to rectify issues as well as support me with difficult tenants in a fair and open manner.

N · 27 March 2025

★★★★★ 5/5

Trustpilot

Karam is an excellent agent

Karam is an excellent agent, his communicating was always great and he made sure the whole process went as smoothly as possible - highly recommended

David · 27 July 2026

★★★★★ 5/5

Google

RSK's services were truly impressive. Huge thanks to Milad, who helped us to find a place to rent so quickly. He was proactive, took the time to call, listen, and follow up, with calls and emails, arranged viewings, and guided us through …

Arwa · 16 March 2026

★★★★★ 5/5

Google

Highly recommend Tia Briggs if you’re looking for an agent who’s actually on top of things. Her response time is insane, I never had to wait around wondering what was happening. She made a pretty stressful process feel easy. 10/10 would work with her!

Xinrui · 16 March 2026

★★★★★ 5/5

Trustpilot

The best agent!

I could say any less! Gaetano was amazing with the outstanding service provided in helping me out to find my new house for my family. The best one in the area

TrustReviews · 22 May 2026

★★★★★ 5/5

Google

My thanks to all the staff and RSK who patiently guided us through the buy and sell process. Their local knowledge, enthusiasm, and support was invaluable. Particular thanks to Tamsa, her team, and also to Toby Littman.

Steve · 2 April 2026

★★★★★ 5/5

Google

We had a positive experience with RSK Agency, thanks to Millad, who worked as our agent. He helped us find a home that suited our needs and preferences. Millad was professional, responsive, and dedicated throughout the process. He listened to our requirements and made sure to guide us every step of the way. Overall, we are happy with the service and appreciate the effort that went into helping us secure our new home. If you’re looking for a reliable agency, we’d definitely recommend RSK!

Nelly · 13 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Asad recently, an exceptional estate agent, who truly went above and beyond to help me secure a rental property on short notice. From the very beginning, he was incredibly responsive and attentive to my needs, offering professional advice and support at every step of the process. Asad made the entire experience seamless, from arranging viewings to negotiating terms, all while ensuring I felt informed and confident in my decision. His commitment to making sure I found the perfect home was evident in his tireless efforts to accommodate my schedule and preferences. Thanks to his hard work and dedication, I was able to secure a property quickly and with minimal stress. I highly recommend Asad to anyone looking for a knowledgeable, reliable, and genuinely helpful estate agent. His service was outstanding, and I couldn't be happier with the results!

Ali · 2 December 2024

★★★★★ 5/5

Trustpilot

Selina Singh

Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long period of time, without complaint or delay. She was a useful agent in progressing the sale. I have to say, dealing with another branch on a peripheral issue, they were also hugely helpful and pleasant.

A · 13 June 2026

★★★★★ 5/5

Google

Jasmine was a fabulous estate agent, very kind, helpful, and knowledgeable throughout. She made the whole property search feel much less stressful and was always there to answer any questions. Would definitely recommend!

Rocky · 11 April 2026

★★★★★ 5/5

Trustpilot

Great management!

We've been in an RSK managed flat for years in Acton and they've always been so helpful and responsive. We haven't had any issues in the flat for a while, but any time we do they've helped us get it sorted right away. All of their team are so lovely, especially Daisy Willis who has always gone the extra mile to make sure we're happy in our home.

Eliot · 1 May 2025

★★★★★ 5/5

Google

Although we didn’t end up renting a property through Robertson Smith & Kempson, Millad was absolutely outstanding throughout our search for our first home. From the start, he was professional, approachable, and incredibly dedicated to helping us. Millad went above and beyond to answer all our questions, no matter how small, and his guidance made the process so much easier for us. He was always quick to respond and genuinely cared about ensuring we found a property that suited our needs. His expertise, patience, and commitment to excellent service were evident at every step. Even though we ultimately found a better fit elsewhere, we truly appreciated Millad’s support and would highly recommend him to anyone looking for a reliable and supportive letting agent.

Farah · 18 November 2024

★★★★★ 5/5

Trustpilot

Love love love RSK

Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.

Julia · 24 April 2026

★★★★★ 5/5

Trustpilot

Everyone has been so kind and helpful

Everyone has been so kind and helpful, in particular Sami, willing to help guide us to make the right decisions as inexperienced renters.

Isabelle · 11 June 2026

★★★★★ 5/5

Google

we contacted with Tia, who were super helpful and to the point, I just moved to the Uk and finding a nice place for me to stay become super smooth thanks to Tia

Yasser · 26 March 2026

★★★★★ 1/5

Trustpilot

RSK Ealing Lettings... Beware

I would not give RSK a one star, but had to in order to post this review. We had been renting with RSK for three years overall. We had to surrender our tenancy early due to personal circumstances. We confirmed a date to end the tenancy. During the showing for new prospective renters, they didn't provide 24 hours' notice and added additional viewings and stuff like that. That was the first red flag: a real lack of communication. Anyway, new tenants agreed to rent the property. Subsequently, the termination date we had initially agreed upon verbally had been extended by three additional days (this meant three more days to pay rent). There was a bit of back-and-forth and some condensing conversations with the entire Lettings team in the Ealing branch.Suddenly, a week before the tenancy ended, they sent us an Early Termination invoice and were told it needed to be paid immediately. We, of course, knew about the Early Termination fees, but the need for more trust about payment felt bizarre. So, we left the property and paid invoice in full prior to our departure using on the new termination date as stated. We were made aware by both the landlord and RSK that the new tenants would start their tenancy the next day after our departure. It has taken us until now to get our security deposit back. We had to utilise the Tenancy Deposit Scheme. RSK informed us that they wanted to deduct the cost of a "Deep clean." We said, of course, but can you provide a quotation before we confirm the final costs? We were never contacted again, nor were we relayed any quotes for work. We had to chase both our Landlord and RSK for the return of our deposit and not received even a holding response from either. About nearly six weeks after our claim with the TDS, we received a call from the Ealing branch asking us to go "halves" on the cost of the cleaning. How can we go halves on something where no evidence has been provided that occurred? No invoice or any documentation was provided to the TDS either within their agreed timeframes. Therefore, requesting to deduct a figure from our deposit for something that has not happened feels immoral, unethical, and untrustworthy to say the least. I would not recommend using them to sell or let your property. But if you do, get everything you discuss and agree in writing. Or give a different Estate Agents a try with your custom, you may be surprised.

Stewart · 16 October 2024