Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

I bought my property through RSK in Hanwell. RSK and Jonathan in particular were great throughout the search as well the purchase itself. They were always proactive in organising viewings, friendly, courteous, and conducted themselves in a highly professional way. I wouldn't hesitate in recommending them.

Hijaz · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Currently looking to buy a house, working with Zak at RSK is a real pleasure. Very positive and cheerful individual, a real asset to the company! As an update I have now completed my house purchase and can safely say I would have no hesitation in recommending RSK to others, even at post purchase they are on hand and happy to help with questions.

Jon · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Excellent, professional, friendly and hard working estate agent. The manager was straight with me from the start, communicated well throughout, worked around my tricky tenant and Sara kept the sale on track despite bumps and wobbles on the way to exchange. No hesitation in recommending - actually didn't mind paying the fee at the end of the whole process :)

Susan · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Having had my house on the market for 3 months with another local agent in Hanwell, who only conducted 9 viewings in total. I decided to call RSK as I was posted a leaflet with details of a house they had recently sold on my street. During the valuation Jonathan explained that this is a very low number of viewings and that they can produce better results.....of course I didn’t believe him as my current agent had told me the same thing. However within two weeks of instructing RSK, I had 24 viewings and the sales consultant Zak managed to acquire 2 asking price offers! I was thrilled with the response and would without a doubt recommend RSK to anyone selling their property.

George · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I would like to thank Jonathan for all his perseverance and hard work over the past 6 months. I dealt with 3 estate agents (don't want to shame them) but only RSK seemed to understand my brief and gave me the exact locations I requested. I've found a lot of estate agents cold call and throw anything your way. RSK really took their time and sent only the flats that matched my criteria. I would use them again to sell and hopefully buy next time. They come highly recommended by me :)

Amber · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

We have recently sold our property with RSK Hanwell, and I would like to say it got off to a rocky start, with some miscommunication, however I would urge you to keep reading to see why I gave 5 stars. There was a change in management in approx November/December 2018 and when Jonathan took over the office our experience was turned around dramatically. We had a buyer that pulled out at a very late stage at no fault of RSK but hey it happens, we had already found a new property that we had put an offer on and as you can imagine we were a bit worried to say the least, but the guys were not flustered they were quick to get it back on the market and people through the door. I can honestly say that Jonathan as well as Josh and Zak were amazing and we had a huge amount of viewing even when they got us an offer that was below asking and we were considering accepting it they did not let up and kept the viewings coming. They worked round our awkward schedule and also our pets with no issue, they worked hard to get us the best offer and then when we had accepted they kept the chain working to ensure that everyone was ready to exchange as quickly as possible. I would also like to also say thank you to Sara who was in the office also chasing even when we felt that we were not getting anywhere. Under their current management and team I would not hesitate to recommend them for anyone looking to sell or buy through them.

Robert · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I was most impressed with all the staff I came into contact with at the Hanwell branch and in particular Zain and Jonathan. They gave a valuation far in excess of what I or other local Estate Agents thought achievable and hit the ground running within hours of their valuation and actually achieved an offer in excess of the asking price within a matter of days. In the following weeks they were always available to advise and guide me through the entire process and helped in reaching Exchange within the predicted time frame. I would not hesitate to use their services again or to recommend them to others. If you want a professional,courteous and pro-active team to sell your property and achieve the best possible price then these are the guys to call!

Trevor · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Despite many people telling us how difficult the market for selling was, and how we might have to wait a few months to get a buyer for our property, Jonathan, Zac and all their colleagues at RSK put enormous energy into our sale. Our first viewing was after just two days (and they turned out to be our eventual buyers). In all we had around 12 viewings in the space of 10 days, and we accepted an offer just two weeks after our property first went on the market. We were surprised at how easy it all went and extremely impressed by RSK's handling of our sale, and would not hesitate to recommend them.

John · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

My partner and I have been thoroughly impressed by the exceptional customer service we have received from Zak at RSK Hanwell, and can not recommend him enough. He has carefully listened to our needs, provided excellent suggestions for properties to look at, has been diligent in his follow up (but not pushy), shown patience with our sometimes slow response and really worked hard to find something that matches not just our requirements, but goes above expectations. It has been an absolute pleasure starting this journey with him and his enthusiasm and energy are boundless. A true professional who really cares about serving his clients, there are A LOT of estate agents out there who need to take a leaf out of Zak's book. An asset to his company and the industry.

Pete · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I recently sold my property with RSK Hanwell and the minute I met Jonathan at the valuation I knew i was in safe hands. The team ( Zak , Josh / James ) kept me informed and updated during every step of the way and their approach to selling my house for as much as possible rather than aiming for a quick sale was evident, as I received 3 offers within 2 weeks and 2 above asking price (which was already quite ambitious!) I would highly recommend to anyone considering selling their house. One thing I noticed which was very impressive was the hours they worked till a minimum of 7pm every evening and a full day Saturday which is not common hence their local domination.

Natalia · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Excellent service form an extremely friendly and helpful person! Zak at RSK has been a true pleasure to deal with and his enthusiasm and optimism was something that brightened even the gloomiest of the days! Zak was always happy to help and answer our questions and kept us updated on the progress of the sale of our property. We felt well informed and taken care of as customers. We would recommend Zak and his estate agent company to anyone looking to sell their property without hesitation. Thank you for the excellent service.

Katarzyna · 25 August 2019 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Georgina · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Adrian · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Tara · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 3/5

Google

Rating only, no written review.

H · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Great service from Reeta, looking forward to renting my new property

Liam · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Amy helped my wife and I find a property fairly last-minute and was responsive to ensure an efficient process

Rick · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Honest, trustworthy and efficient - if I were to summarize our experince with RSK, Ealing. We have been with them since 4+ years now where our property is being managed by Kim. She has been the best propery manager we have ever had in our years of 'tenant' experience - Approachable, understanding and is always ready to help us. Would highly recommend RSK !

Neha · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Definitely the best in the town. We have been with so many letting agency in last few years but RSK has been outstanding. I believe their staff are amazing and we were super lucky to have Kim Mellor. Kim has always been very helpful , listens to our each and every problem patiently and tries to get it sorted ASAP. She is easily approachable and we always look forward to her to solve any issues. Thanks Kim and RSK for all the help and service.

Aditya · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK were an absolute dream to buy our flat through, having dealt with a fair few other agents we were very grateful and surprised by how well we were looked after throughout the process having heard horror stories of other agents. Specifically, we would like to express our gratitude to Bianca who showed us the flat and answered all queries throughout and went out her way to ensure we were comforted as nervous first time buyers, and Sara who handled the purchase and chased both solicitors throughout the purchase to speed things up. We would certainly recommend them to anyone thinking of selling their property. And will definitely use them ourselves with confidence in the future if we are ever considering selling. They acted with integrity throughout and in the sellers best interest without compromising their care for us, which is something other agents struggle with. If you are considering selling I would put RSK at the top of your list of agents to call first.

Mohan · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Really happy with the service! RSK found just the type of property myself and my friends were looking to rent. We didn't have to worry about setting up anything- council tax, water, gas and electric were all set up for us. Our property manager Kim has always been there to help us with any questions or problems. Anything that needed checking out, Kim had organised asap and it would be done without any hassle. We are very satisfied with the level of professionalism and consistent top notch service! We will be renewing again with RSK.

Ciara · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Kim Mellor was the Property Manager for our home in West London for a year and a half. She visited us on several occasions and was an absolute delight to work with. She was supportive and reassuring, allowing us to form a true bond and giving us the confidence to seek her help whenever we needed it- with any problem no matter how seemingly insignificant or difficult it was. I would highly recommend RSK Ealing as they truly work in your best interest as a tenant. The property management team are highly responsive, even when your designated property manager is unavailable, providing a real sense of security. Thank you for all your help and support Kim and the RSK Ealing Team.

Asafa · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I cannot recommend Amy at RSK enough! She was super friendly and approachable but also hugely professional. Me and my partner cannot believe the ease in which we found and signed for a flat- all within a week! It's never been this pain-free with estate agencies before!! Thank you Amy for all of your hard work and for finding such a nice flat for us! Much appreciated

Annie · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

RSK were a fantastic agency to deal with when I was looking for somewhere to live in Ealing. Leah and her colleagues replied to queries in a timely manner, and were on top of updating me along the referencing process. The true test of an agency's professionalism is how they treat tenants on move-out, but if the experience is anything like move-in I shan't be too worried. Highly recommend this agency.

[* · 25 August 2019 · Robertson Smith and Kempson London (1 Central Buildings)