Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
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Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,184 reviews on Google only. Show every review
5/5
GoogleRSK were very easy to work with, so much better than my experience with other agents in the area. Cheers for all your help Gaetano, much appreciated 👍🏻
Dear Josh, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleI let two properties with help from Gaetano and Devin, who were a great help from start to finish. Very professional and a dream to work with. I want to say a special thank you as well to John, who really made it a pleasure. I haven't worked with agents in the past, but I will only be working with them from now on!
Dear Michael, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
GoogleHaving been hesitant to work with letting agents in the past, John, Gaetano, and Devon totally reset my expectations. Their service was outstanding from start to finish. I won't hesitate to use them again in the future and would strongly recommend them to anyone looking to let out a property
Dear George, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
GoogleAsim was an absolute standout throughout what can be a long, stressful, and often overwhelming property-buying process. He is an excellent communicator, a knowledgeable and reliable adviser, and someone who consistently brings a positive attitude and an optimistic approach to every challenge. Most importantly, he knows how to get things done! I would highly recommend Asim, particularly to first-time buyers who may find the process daunting and need that extra guidance, advice, and reassurance along the way. I feel fortunate to have had his support and to have had such a positive experience during such an important journey!
5/5
GoogleI had a really great experience with RSK Acton, and Gaetano in particular was incredibly helpful throughout the process. After a long and exhausting search for a flat, he really took the stress out of the whole experience and made everything so much easier. He was friendly, responsive, and supportive from the start, and I really appreciated all his help.
5/5
GoogleI cannot recommend RSK highly enough. The service was excellent throughout, and I would particularly like to recognise Asim for his exceptional support, proactive communication, and continuous follow-up. The transaction was working against an extremely tight and critical deadline, and Asim went above and beyond to keep everything moving. His persistence, responsiveness, and commitment made a real difference at every stage. Honestly, I do not believe the transaction would have completed within such a critical timeframe without Asim’s continuous efforts and determination. He took ownership, stayed on top of the outstanding matters, and helped ensure everything progressed when time was running out. A huge thank you to Asim and the wider RSK team for their professionalism and dedication. If you are looking for a team that genuinely cares about getting things done, I would definitely recommend RSK.
5/5
GoogleI’ve been house hunting for a few months and seen lots of agents but I truely think Asim Hussain is very professional and does the most he can to make a client happy
5/5
GoogleHad a great experience working with Alex. He was professional, super responsive, and made the whole process less stressful. Highly recommend reaching out to him!
5/5
GoogleGreat team over there, everyone was helpful and patient with me. Big thank you to John 🙌👍 …
Dear Yshshe, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Asha
5/5
GoogleI had a fantastic experience with RSK Lettings. John and the team were incredibly helpful when I found myself in a tight spot. I approached them just 7 days before I needed to move, and they remarkably managed to sort everything out and help me move in within 5 days. I really appreciate how quickly and efficiently they turned everything around. Highly recommend!
5/5
GoogleI had a fantastic experience with Cameron. He was exceptionally polite, professional, friendly and approachable throughout our interaction. His welcoming attitude, excellent communication skills and willingness to assist made the whole experience incredibly pleasant. He was attentive, knowledgeable and genuinely helpful, taking the time to answer my questions and ensure I felt comfortable and well-informed.
4/5
GoogleAlex was very supportive throughout my conveyance
5/5
GoogleI had a great experience with RSK Estate Agency and want to give a special mention to Devon Lee. Devon was friendly and professional from the start and made the whole process feel easy.
4/5
GoogleJust posting to say that I’ve recently had a great experience working with Bisma Syeda at RSK as she “kept at it” to ensure that the sale of my flat in Acton went through and completed last Friday. There were several delaying hurdles in the last weeks which made what is always already a stressful experience, even more challenging but Bisma communicated steadily and clearly with me every day and made me feel like I was her priority. Great job!
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asha
5/5
GoogleLiaising with Cameron throughout my purchase was a pleasure. He was helpful, quick to respond to emails and generally great to work with☺️ Thank you again Cameron/RSK!
Dear Katie, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleCameron was so helpful, professional and got our house purchase underway. It was a long process, due to outside influences but at every stage he was contactable, came straight back to us if he was engaged and acted as a brilliant intermediary for us. Thank you - would definitely use you guys again
Dear Elizabeth, Thank you for your kind comments regarding Cameron and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asha
5/5
GoogleThanks to Selina and Karam, for handling the sale of my flat, in a difficult time for the market. When I realised that an estate agent could, & should, be a key participant in the selling process of my flat, I found that Karam was not only very helpful in keeping me up to date with the buyer’s position, but supportive when I needed reassurance and a positive influence at the most frustrating moments!
Dear Susan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI highly recommend the service from RSK in Acton in general and Bisma Syeda in particular, as she dealt with our flat sale with great care, attention to detail and her patience with all sides helped push the sale over the finish line. She's part of a great and very friendly team!
Dear Ranjit, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI’ve had an excellent experience with RSK. Adam, John and Chris have all been excellent and extremely helpful throughout. They have been professional, friendly and always willing to go the extra mile to help with any questions or issues. Their support and dedication have been greatly appreciated. I would highly recommend RSK and the team.
Dear Farah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleToby and Asim helped sell my property brilliantly and followed it through in a difficult market providing personal and professional service. Credit to them both and would definitely use again if selling. Definitely recommend to others.
Dear Randall, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleWe had a great experience working with Gaetano. He was friendly, professional and very responsive throughout the whole renting process. He kept us updated, answered all our questions clearly and made everything feel straightforward and well organised. We really appreciated his support and would happily recommend him to anyone looking for a reliable estate agent.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleI had an excellent experience with Bisma when buying my house. She was always reliable, professional and helpful; she listened carefully to what I had to say and supported me every step of the way. I really appreciated her kindness, patience and willingness to accommodate my needs. I would absolutely recommend Bisma to anyone looking for a competent and reliable estate agent! Thanks.
Dear Riccardo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleAsim Hussain handled the sale of our property and was excellent throughout the entire process. He was always on hand, and kept us well informed at every stage. Many thanks Asim and RSK team!
Dear Gian, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
5/5
Googlethanks for Bailey who provided very efficient and professional service !!!
Dear Weiye, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Platinum; Robertson Smith and Kempson, London won Gold.
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