Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent and friendly service. Recommended
Dear Muhammed, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service respectful and polite very happy
Dear Marcia, We appreciate you taking the time to submit your review regarding the service you received from our Northfields Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleExcellent service .. professional staff Many Thanks to Rhiannon
5/5
GoogleVery helpful staff. I want to mention Shaz, which one quickly organizes the solution to all problems. The best agent ever. 👌 …
Dear Linute, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleVery good service and answers to any queries quickly. Shaz, the Property Manager, is very accomodating at all times.
Dear Anne, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery professional team who found good tenants quickly and managed my rental efficiently.
Dear Georgina, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI have worked with Micaela, Andrew and her team for many years now and they are a joy to work with, always helpful and very friendly and professional! Thank you all!
Dear Diana, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleShaz Perwaz is very helpfull nad kind 🙂 he was im my house today for control visit and behave like our friend, that was professional visit. Everyone should to be like him 😀 …
Dear Natalia, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleAndrew Healy as been a pleasure to work with. RSK have been very professional and responsive.
5/5
GoogleI had a great experience looking for a new home with Angelina she was very good at explaining everything to me and she always had a smile on her face.
Dear Chad, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleExcellent bunch! Andrew and Anna really looked after us during our application process. The service is great! Would have given 6 stars if I could have.
Dear Music Dice, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAs a first time buyer I was very anxious with the whole process I was very pleased to have Angelina put me at ease and answer all my concerns and offer her professional guidance on this journey. Thankyou Angelina for all your help and charisma :)
Dear Sutera, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWith many of experiences across london with agents I can hands down say that Michaela Tong is the best ive come to know. Time and time again she has proven her skill and qualities in this field. She is knowledgeable, honest, driven, has your interests at heart...a pleasure to deal with. If only there were more of her in the industry, until that happens. I highly reccomned listing with her.
Dear Tariq, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAndrew Healy did an excellent job in finding a long-term tenancy. An excellent service. Friendly. Professional. Efficient. Could not ask for more. Thank you!
5/5
GoogleAndrew has been very proactive in getting our business and has been very friendly and easy to deal with. He is very organised and has made the whole process very straightforward. A real asset to your company.
Dear Alicia, Thank you for taking the time to write a review about the great service you received from our Northfields Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe’ve worked with RSK since 2002. Micaela head of lettings and Ronan in sales especially. They have always been very professional, polite and courteous. We look forward to many more years of doing business with them.
Dear Jonathan, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleGreat service and really nice people to deal with. Shaz has been an absolute blessing, he has been so quick to respond to any questions or concerns we may have had. RSK is by far the best Lettings Agent I have dealt with and I would definitely recommend their services.
Dear Gul, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleJust moved house and RSK are the agents. They’re been immensely helpful and made the whole experience a lot less stressful than I’ve found with previous agents. Can’t recommend them enough. I’d also like to call out Andrew Healy in particular, he helped out when another colleague got sick and took over like the pro he is. Can’t thank him enough.
Dear Shaps, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI have bought, rented out, sold, and rented through RSK over the past 5 years and have a good experience each time. The service I received last year when renting and currently with property manager Shaz Perwaz is genuinely professional and attentive. I definitely recommend them.
Dear David, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI rented a flat in a newly refurbished building that subsequently revealed critical structural issues due to the poor performance of the contractors. It literally made my 730 day stay a nightmare. For reasons unbeknownst to me, the landlady refused to cooperate in resolving them, even though I provided her the grounds to defend her case. Nevertheless, RSK and particularly their employee Shaz Perwaz persisted in trying to resolve all other issues to make my two-year tenancy as agreeable as possible under the circumstances. I am grateful for that.
Dear Miguel, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleRobertson Smith & Kempson were very attentive and made the lettings process a lot smoother. Anna and Andrew in particular were fantastic and on hand to answer any questions we had. The easiest and friendliest estate agents I've dealt with in London!
Dear Lauren, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMy partner and I have been slowly viewing homes over the last couple of months and had a viewing a few days ago with Angelina. We found her service to be very informative and she was very welcoming to all the questions we had. It was a wonderful experience and a lovely atmosphere that was given through Angelina’s happy and open character which made us feel at ease going through the house and any thoughts we had in regards to the Home during our viewing.
Dear Natasha, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleRSK assisted me with sale of my flat. I found them very professional and friendly. Excellent communication, hassle free viewings. Extremely pleasant experience. Massive thank you to Paul, Ronan and the rest of the team. You were great! I would highly recommend RSK
Dear Agi, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAndrew Healy from RSK came highly recommended from a family member, as I needed to let my property in W7, living in Bristol and being from out of town the local knowledge and assistance I received was greatly appreciated. The process was made simple and the team were great to deal with, suffice to say, if you are looking for a good local agent this is the company to contact.
Dear Dan, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
