Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

I have rented out my property with the assistance of Priyesh and Angelina. The service I have received from RSK has been excellent- the whole team is very responsive, professional and helpful, especially to a new landlord like myself. Their assistance in the whole process from valuation of my property to moving in the good quality tenant has been invaluable. I highly recommend this team to any landlord who seeks a trouble free rental experience!PositiveResponsiveness, Quality, Professionalism, Value

Karolina · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

What a fantastic experience, from start to finish! Not usually one to leave reviews but I felt compelled to with this firm, the staff are some of the nicest, friendliest most capable lot I've ever dealt with. I'm usually hopeless with names too but they left such a great impression with me that Blair, Liam and Jeanie come straight to mind. I'd say if you're considering selling, buying or renting with someone within the area then they really are the go-to. It's honestly a pleasure to leave this review and I hope their customer service doesn't go unnoticed with othersPositiveResponsiveness, Quality, Professionalism, Value

Becky · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Our experience has been so good and we would highly recommend Robertson Smith & Kempson to other home buyers. Our agent, Ava, has been so consultative, helpful, responsive and flexible - to the point of moving around her packed Saturday schedule to accommodate our second viewing before we made an offer. As first time buyers we were nervous about how complex it would be to view properties and make a decision but Ava made the whole experience so easy. The rest of the team is great too and helped us out proactively on the phone when Ava wasn't available. Top class team!!PositiveResponsiveness, Professionalism

Niall · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I found the whole process just so easy and efficient, and Blairs approach professional, yet friendly. Having worked with a few agents over many years I can honestly say he came out top on my list of recommended letting consultants. The regular (but not too many ) updates were very useful particularly in these stressful times, finding the right tenant and negotiating a reasonable rental is a skillful balancing act. My dealings with Angelina were really good too although I had much less direct contact with her. I’m really pleased I decided to keep my letting with RSK and will certainly recommend Blair and the office to anyone I know who needs their property let.

Ambereen · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I have had a really good experience with them. Finding a new flat is very stressful but Angelina actually made it easy and simple and I can't thank her enough! We told her what type of property we were looking for and she went above and beyond to make sure we found a good and affordable place. Definitely recommend! Professional and really good properties!PositiveResponsiveness, Quality, Professionalism

Isabella · 15 June 2021 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Trustpilot

The agent really listens to my needs…

The agent really listens to my needs and my criteria in looking for a place. He’s super responsive and he deals with it in a timely manner whenever there’s a problem. He follows me up every now and then even during lockdown. It’s not easy to find an agent like this if you know what I mean, I’m super grateful.

Tyler · 6 May 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Trustpilot

Very happy with the service provided by…

Very happy with the service provided by the team at the Hanwell office when recently selling my house. Happy to recommend RSKDeborah Clune

Deborah · 20 April 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Trustpilot

We have had great service from the team…

We have had great service from the team at Acton RSK, but in particular Angelina has been patient and good-humoured throughout, beyond the call of duty! Thank you so much! RSK let our property quickly, communication was excellent, and we don’t hesitate to recommend them.

Helen · 16 March 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Trustpilot

Excellent team

Excellent team, and very good service. Kept me updated with the viewings and my flat was rented in less than two weeks. Will definitely use them again. Thank you RSK.

Martina · 23 November 2020 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Trustpilot

The RSK Acton Lettings team.

Re the RSK Acton Lettings team.Excellent, very professional team led by PriyeshKept me closely informed of viewings, negotiated new tenants and managed their moving in. Will definitely use them again.Neil Kerr ( multiple B2L owner)

Neil · 18 November 2020 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Trustpilot

Not even a 1 star

Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!

Elaheh · 16 November 2020 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

If I could give zero stars I would. RSK were appointed to manage my rental property. The tenants they have found have defaulted on payment 3 months into a 36 month contract due to unforeseen circumstances. RSK will not allow the tenants to move out of the property and while there is no rent being paid still hold me to their management fees for the full term of the property even if the tenants were given permission to vacate. Adding to this there is hugely varying communication given from different staff to both myself and tenants; The tenants now lack so much confidence in RSK they now contact me directly - RSK have told both myself and my tenant we are not allowed to communicate. To my knowledge RSK add absolute no value, they are only a hinderance in an undesirable situation they have created.

Hannah · 24 October 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Trustpilot

Avoid!

Awful experience. Do not sell your house with these agents. They are unprofessional, rude bullies! They made the process very difficult for me, they promise the world and deliver nothing. Ruined the experience of selling for me.

Kittykate · 22 October 2020 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

Rating only, no written review.

Katia · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Sally · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I would like to thank the team at RSK for making our house hunting a little esier. Daniel has been very friendly and informative and a pleasure to work with. Thank you Daniel!

Emma · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Zak has been very informative and friendly throughout the visits. It was great fun and enjoyable to have him as a guide and tell us about the neibouhood and properties.

Deng · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Many thanks to Daniel and the team for making the search for a property much easier. They were great at listening to my queries, and showing me ideal properties.

PDDobster · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Jonathan has always giving me honest and trustworthy advice. Happy to go above and beyond to help and works past 5:30pm in the evening unlike other agents in the area.

Richard · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 4/5

Google

Had a few ups and downs initially with communications and trying to get first viewing with Zak, but overall they supported the purchase and dealt with the post-offer process with great integrity... maybe my initial experience was marred by several offers falling through at the last minute... Jonathan's involvement and gentle tone made a real difference, as did Sheila's down to earth phone manners... Zak I struggled with your pointed questions and felt your approach rather 'overconfidently' confrontational, so would say please go gentle with people, otherwise your enthusiasm will go a long way, I know you meant well and wish you well going forward... Daniel thank you for arranging those late viewings, and wish you all the best in applying those qualifications in what you enjoy :-) ...

Kamlesh · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Many thanks to Daniel and the team for listening to my search and showing me ideal properties. Made the search a lot easier and were able to get me speaking to great brokers and solicitors taking the stress out of everything.

Tayler · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Daniel and the team ran an exceptional sale for us. Professional unit, exhibiting an amazing sense of care throughout the sale process. Put the effort in together with them and you are in good hands

Kyle · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I couldn't be happier with the service I have received at Robertson Smith and Kempson. Zac, especially, has been nothing less than amazing in helping me find a new home, and being there to answer any questions I have, or assist with any problems that have arisen. I would highly recommend the Hanwell branch to anyone looking to buy in the area.

Deborah · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 1/5

Google

The service is terrible. we viewed 2 properties in greenford with a agent called Zak and both times we gave an offer and they refused to forward it to the vendors saying they want our financial information first when we gave it to them 5 months ago already and now they are saying the person that took it before doesn't work there anymore which is all stupid excuses as it would ofcourse be in their system and they could easily get that person to send that information.. they are refusing to take interest in our offers and are giving silly excuses because we are using our own financial broker and solicitors and not theirs which just shows they are not interested in selling their properties at all and are not even talking to the vendors or passing our offers forward. The service here is disappointing and no other estate agent has behaved like this with us so far.

Priya · 24 August 2020 · Robertson Smith and Kempson London (69 Greenford Avenue)