Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Dear Mari, Thank you for the great five star review! I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleIn three days they found what we were looking for for me and my wife and I signed the contract. Molly and her really professional staff. Thank you Emmanuel Marco In three days they found what we were looking for for me and my wife and I signed the contract. Molly and her staff are truly professional. Thank you Emmanuel Marco
Dear Emmanuel Marco Fiori, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReally positive experience with the sales team at this branch. Will definitely be returning. Worth the 5 stars.
Dear Bailey Mulhall, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReeta was very nice and very patience with us. We came very late, later than expected, but she was very kind and patience anyway. She offered to drive us when we arrived at the office, and was very informative. She knows the area very well, very helpful and absolutely sweet. Thank a lot. I hope I can find a property through Reeta and rsk ealing.
Dear Alessia, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe've been renting a managed property through RSK for four months. We would like to commend Kim in the Property Management team who is always friendly, helpful and prompt to respond to our queries. It's clear that Kim is a real people person and truly cares about her tenants. As it's our first time in a managed property, we feel lucky to have Kim as our PM. Thank you Kim!
Dear Isobel, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRSK has been really helpful and 'on top' of things to ensure that I got the right place within my budget. They are quite responsive, understand our situation and give us good advice to ensure that we have selected the right place. Special mention of Reeta and Moly, who were approachable at any point of time and very helpful to accommodate various requests. they have a vast number of properties to suit the needs of various types of clients. Highly recommend to use their services.
Dear Gaurav S, Thank you for your great review regarding our RSK Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleHan was a great help with securing our new flat. He was able to advise us with the application process and kept things on track for our move in date. He also responded to our queries in good time. We are very pleased with our experience with RSK!PositiveResponsiveness, Quality, Professionalism
Dear S Grant, Thank you so much for the fantastic feedback, the team at Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleSo far the service I have received has been second to none. Appointments have been arranged swiftly. Communication has been fantastic. All questions have been answered with consideration and support. At at time that can be hugely stressful I'm incredibly grateful to have found a estate agent that appears to care about its clients. Kealey is asset to your team. I highly recommend!
Dear Candy, Thank you so much for the fantastic feedback, the team at Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleA neighbor of mine had recommended RSK for their customer service. Molly and Altin have been very helpful and going out of their way to help me find a great flat to rent. They were quick to respond to any inquiries and proactive in their communications and next steps. Their help in this journey has been very valuable and much appreciated.
Dear Robin, Thank you so much for the fantastic feedback, the team at Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleI am very pleased with the attention and quality service of this RSK branch. I have called them a couple of times to schedule a viewing and they always make things really easy and convenient for me. I would like to thank Reeta for her professionalism, advices, but especially enthusiasm doing her job. Today she showed me a flat and I felt very pleased for her attention showing me every corner of the flat. She knew every detail and also cared about my needs related with the letting. Feels good when you can see a flat with no rush because the agent is with you inviting you to take your time and no awaiting for you at the door. I strongly recommend RSK. Thanks Reeta
Dear Felix, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRobertson Smith & Kempson is one of the best professional real estate agency in the Uk. I had pleasant experience dealing with the seven stars agent Reeta. She is so professional and she was following up with me on daily basis. She was sending me all the options available. I am impressed with here follow up skills and comprehension understanding of my needs. Thank you so much Reeta for the support and I recommend this real estate company as first preference in the uk Thank you so muchPositiveResponsiveness, Quality, Professionalism, Value
Dear Abdul, Thank you for taking the time in providing such lovely comments about Reeta in our Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAmazing Service from Start to Finish! Honestly I could not rate the sales team at RSK higher - in particular Sara, Kealey & Edwin. I had such a great experience with the sales team. I trusted them, communication from start to finish was regular and great! Overall a fantastic service, friendly approach, proactive and informed responses at all times. I'd highly recommend using them! Excellent Estate Agents.
Dear Claire, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe had been looking for a property for over two months with little success and only came across RSK Ealing by accident. We dealt with Reeta from the very start and she was absolutely superb. She is extremely professional whilst still being friendly and easygoing. She found us an incredible property in Ealing and made the process so easy and straight forward. I would highly recommend RSK Ealing and Reeta in particular to anybody looking for help with their move.
Dear Darren, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
Google‘Han at RSK was extremely helpful and efficient when helping us secure a rental contract. He had our best interests at heart and did everything to make sure our offer was chosen. The offer was placed, contract signed, and referencing completed within 2 days. Since move in he has been prompt at responding to any queries or emails. I would highly recommend RSK, especially after having had some other nightmarish estate agent experiences!
Dear Emma, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleReeta helped up greatly with our flat search. All flats she had shown us were beautiful, good quality and in our budget. Once we've decided on a flat, she helped to score a great deal and got all the paperwork sorted with us super quickly and always kept us updated on proceedings. Super nice and professional, we've felt in good hands.PositiveResponsiveness, Professionalism
Dear Nadine, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMyself and my friend have been using RSK for the past few months to search for a property to rent. We have been dealing with Han and he has been absolutely amazing to deal with. He's been very patient with us and he was very understanding of the certain specifications we wanted. He always made the effort to contact us when something within our budget became available and has also been very accommodating with viewing times as I work away. After months of looking he has managed to find us something that has ticked all the boxes for us and if we were to work with Han again we would happily use RSK Ealing again.
Dear Ealing, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe rented a property through RSK 3 years ago and are vacating it now. Our initial viewings were very easy and they drove us round to quite a few properties across our price range. Our flat has been landlord managed so we haven't had to deal with the office much since the initial contracts. Overall our experience with viewings for the next set of tenants was good and care was taken to ensure that they didn't infringe too much on our personal time. All of the lettings agents have been extremely pleasant to deal with.
Dear James, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThis agency been really helpful helping me finding the perfect flat! I deeply recommend Reeta for anyone who is looking for help to find a house or a flat. She's is super professional, well carried and very kind. She goes above and beyond to make sure her clients are happy with her service. I couldn't have asked for a better person to help me finding a flat! So grateful for having her.
Dear Nakita, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleIn the past I had very bad experiences with different agencies and this is the first time I rent through RSK. I have been really happy to deal wit Reeta. From the day of viewings, she immediately understood our needs and did all the best to find a property that suit us. She has been really professional, helpful and most importantly GENUINE. Everything went smooth and I will definitely deal with her again. Thank you Reeta and RSK. Francesco
Dear Francesco, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotI am very pleased with the service…
I am very pleased with the service provided by the northfields branch of RSK . They are very professional and provide a high quality service. In this connection, they usually return calls promptly and do their best to resolve issues . I would single out Andrew for special praise: when you're dealing with him you are the only client .He is very knowledgeable. I have no hesitation in recommending them. Lee John-Charles
5/5
GoogleGreat service from Kealey, Mike and the team at Ealing to help us find and complete on our new home. Would happily recommend. Thanks to you all.
Dear Preeti and Uttam, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat service from the Ealing Braodway branch when selling our flat in West Ealing. Kealy and Bianca were very helpful and professional.
Dear Katie Murray, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleKealey was brilliant in helping us find a house. Would have no problem recommending her to others in the future.
Dear Liam, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish … More
5/5
GoogleReeta was brilliant in facilitating our move and was really approachable. The process was really smooth and she was extremely helpful. Thank you, Elle
Dear Eleanor Grocott, Thank you for your kind words regarding our RSK Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
