Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Explained what we wanted and they really took it on board. Han was fantastic, very friendly and dedicated to seeing through the move. Best estate agent in Ealing!

Tom Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Tom, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Kealey at RSK sales team is fantastic. She's always been so informative and bent over backwards to help us during our purchase

Mark Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Alitheil, Thank you for your kind words regarding our RSK Ealing office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

4/5

Google

The RSK team was well looking after me to find an appropriate property. I enjoyed there professionalism and reponsiveness to my demands. Thank's a lot to the team. Wolf

Wolf Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Wolf Wichmann, Thank you so much for the fantastic feedback, the team at RSK Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Reeta Sisodiya is simply outstanding!! she is a very competent agent, great turnaround time and very understanding by nature. RSK is going to go a long way!

B Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Everyone has been great So Thankyou to Altin. However Han Orkoz has been the one I have had most contact with. He has always been prepared to β€˜go the extra mile’ and deliver an excellent service.

Anthony Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Anthony Shrubsall, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Really professional agency, they always try to help you as much as they can! Molly was even waiting for us after closing time. One of the best agency so far!

Pasquale Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Pasquale, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you very much Han for your professionalism, patience and listening to all what we were saying and providing answers to all questions. The smile and warm hospitality were always consistent which gave us the feeling we are in safe hands. I wish you all the best in your career.

Wael Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Wael, Thank you for taking the time to write a review about the great service you received from our Ealing Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager

5/5

Google

Liam and Gabby were really helpful kind and friendly really enjoyed having them around help us find the right place. always 5 star RSK on of the best agencies.

P Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Parham, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Such a pleasant experience during stressful times when it comes to a search for a property. Gabi @ RSK shown me exactly what I needed and answered every query I possibly have. She took the time and didnt rush me and I appreciate her assistance. Thank you Gabi and RSK. I will definitely use your service in the future.

Lenka Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Lenka, I was delighted to read the comments in relation to our RSK Ealing office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I am very pleased with the cooperation with this agency. Agency staff are very helpful, and renting the apartment was without any problems. I recommend asking about Han - he is great and helped us from beginning to the very end πŸ˜ŽπŸ‘Œ …

Pitolinio Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Pitolinio, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent service all round Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Molly , who was always polite, courteous and understood our needs.

Anas Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Anas Aly, Thank you so much for the fantastic feedback, the team at RSK Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Positive experience. Mike and the RSK team showed me around a few properties which were good but ultimately not a fit for me at the time. Professional firm and good experience, however, so I would recommend.

Oliver Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Oliver Ganguly, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

If you want outstanding service , ask for Michael ! Me and my partner had pleasure to met such a great agent , who knows how to do his job properly ! Fully recommend.

Karolina Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Karolina Krzemien, We are delighted that you took the time to leave such a fantastic review which the RSK Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Such an amazing experience! Wouldn't recommend another estate agent after dealing with Carmen. She made the whole process smooth and such professionalism. Would 100% recommend and dealing with Carmen!

Amy Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Amy, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Really impressed, arranged loads of viewings as soon as the flat was on the market - even during the pre-election uncertainty at the end of 2019. Got us an offer within the first two weeks and then helped us complete the sale during the pandemic. Kealey was very communicative and easy to get hold of.PositiveResponsiveness, Quality, Professionalism, Value

Thomas Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Thomas, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Reeta is a very helpful, polite and friendly advisor. She tried to find a property for me despite of my difficult requirements. I wish her and her company all the best in the future.

Munira Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Munira, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Gabby was very energetic and very professional. She organised several viewings for us and there was always somebody there at the time given. She made sure there was constant communication between us while we were in the process of searching a flat to rent.

Anna Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Anna, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I can not recommend enough RSK agency in Ealing. Especially Liam Moule, he was extremely helpful and professional. If in the future I'm in need to find property, I definitely would use Liam's help again.

Jurgita Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Jurgita, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Quality service and experience. Gabriella from RSK would go beyond to ensure all our problems were solved. We wouldn't be able to rent the property without her solid efforts, expertise, and professionalism.

Shoaib Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Shoaib, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

A big thank you to RSK Ealing with particular thanks to Kealey for finding me a property before it went on the market and driving the sale forward. She kept me up to date at all times and was super proactive throughout the entire process. It was a pleasure to deal with everyone at RSK Ealing and I would be more than happy to use them in the future for lettings or sales. Thanks all!!

Anna Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Anna, Thank you for taking the time in providing such lovely comments about Kealey in our RSK Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

If you are looking to rent or sell your property in Ealing, Altin Ismaili and his incredible RSK team are the estate agency to go for. Excellent service , efficient and achieved above asking price! Forget the other agencies who show your property in the dark to potential tenants/buyers, spend viewings doing treasure hunt to find the dishwasher in your kitchen and stare at the microwave and wonder why they don’t get a Sky signal !!! We definitely need more agencies like RSK, we have used famous and smaller ones in Ealing and despite selling themselves as Ferrari cars they have fiesta engines and no wheels so you gotta do the pushing ! As Tina Turner would sing : RSK are simply the best and much better than all the rest !!!

Lela Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Lela, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK Ealing: Thank you Michael, Edwin & Kealey. From my first late afternoon & impromptu telephone call with regard to viewing a property at the last minute. Speaking with Michael, a viewing then accommodated. We have been totally impressed with the professionalism, pleasant manner & ethos of RSK Ealing. They have been open, realistic & with excellent communication when needed. Throughout the process so far we have felt supported, our needs met, all queries responded to quickly with accurate information given. They have been excellent & we couldn’t have asked to be treated any better...this positive experience with RSK Ealing has differed from that with others. Thank you again.

Lorraine Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Lorraine, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

It was great experience working with Kealey and Edwin from RSK Ealing branch. They were just very professional and made sure we had a smooth experience with our property purchase. Highly recommended.

Satish Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Satish, We appreciate you taking the time to submit your review regarding the service you received from our Ealing Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Really good customer service dealing with the team, Reeta, Molly, Altin and Hans all were excellent throughout. Not the normal behaviour from a letting office, they all went over and above. They were also super quick and efficient. Pleasure to work with.

Daniella Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Daniella, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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