Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

RSK Ealing helped me get a fully vetted tenant in super quick time, with a quality of service well beyond expectations. Initially, it was Han and then Molly took over the main process. She patiently and swiftly handled all my queries and requests as I was overseas, and executed the move flawlessly. The feature of RSK that makes them stand out among all other Ealing agents is the number of leads/prospective tenants they continuously generated. It far outnumbered any other agency in the borough.

Shanzay · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Dia, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Han from RSK Ealing has been of immense help with my recent property search, he understands every aspect of my property requirements and helped me in cracking the deal by doing more than anticipated. He carries indepth knowledge of every legal bit and helped me in understanding every option available. Highly recommend his services. Kudos and good luck for future.

Jitender · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Jitender, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I was a prospect buyer when I approached RSK, and Edwin assisted in finding properties that matched my requirements. He gave excellent service, timely follow-ups, highly organized, and all around friendly and easy to work with. Thank you!

Elisa · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Elisa, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Many thanks to RSK Ealing for helping me find a lovely flat. Special thank you to Han Orkoz for his assistance throughout and making the whole process smooth and efficient. He was very friendly and professional and did his very best to help me find the right place which I'm very happy about. It was a pleasure to deal with him and I would highly recommend his services.

Magdalena · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Magdalena, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Before deciding who to sell my flat with I had 8 valuations from the major estate agents in Ealing. From the beginning Kealey Hodge the manager at RSK Ealing stood out. Kealey was positive and complementary about my property. She was very knowledgeable about properties in the area and was able to show me multiple examples of similar properties on the market and recently sold. Kealey gave a fair estimate on the value of my flat and was honest about the current market status and what I should expect to achieve. Kealey was able to paint a really clear picture of her team and the people that would be working on the sale of my flat, they sounded like, and were, an excellent fit for me. Kealey wasn't pushy like other companies had been and for me there was no question that RSK Ealing would be the best company to sell my flat. The system for viewings very very clear and straight forward. The team were very flexible around my schedule and were excellent with dealing with my large dog, who was home alone for most of the viewings. Kealey showed me some great properties, considering my needs fully and all within budget, rather than wasting time looking at places that would stretch my budget or places that wouldn't work for my needs. Kealey is really knowledgeable about Ealing and the housing market, she gave me brilliant advice. Kealey worked really hard with my solicitors and made sure that problems were solved as quickly as possible. She helped me with documents and went well above her role in supporting the buying/selling chain. My flat ended up selling within a few months and was under offer after the first viewing. This was due to Kealey knowing her customers and showing the right properties to the right people. I was initially worried about paying commission and wondered about companies like Purple Bricks, which seemed like they would be a lot cheaper, but I feel that Kealey and her team 100% deserved the commission and were worth every penny. I cannot fault the service that I recieved from Kealey and her team. If you are looking to buy or sell in Ealing I recommend that you contact RSK to support you with that. Kealey goes above and beyond, she works increadibly hard and has a great team behind her. Moving home can feel very stressful but Kealey made it very simple and spending time with her was always a pleasure. It has actually been fun selling my flat with her, which I never expected! Thank you Kealey, you were amazing from day one and I am very grateful for everything that you have done for me! Thank you to your team too, Bianca was also brilliant and the renting team who also helped when that would never have been expected!

Theresa · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Theresa, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Ealing Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Rented a property through RSK. Our experience with RSK has been very positive so far. The process of renting our flat has been easy and relaxing. Our estate agent (Liam) was very welcoming and friendly, and he was very quick and efficient when it came to communication.

Sam · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sam, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Reeta Sisodiya has been extremely helpful and efficient. She has responded to all our queries quickly and satisfactorily. She made the whole experience very easy and without any hassle. We have had no issues or worries when it came to the contract or the whole process. We are very satisfied customers.

Bipasa · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Bipasa Chowdhury, Thank you for taking the time in providing such lovely comments about Reeta in our RSK Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Hello, If you want an agent who understands the real value of her clients time, ask for Reeta. Me and my partner were lucky to have met such a dedicated person. I would gladly recommend Reeta Sisodiya to my friends. All in all a great and professional agency from my point of view.

Dobre · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Dobre, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My current flat was let and is being managed by RSK for almost 1.5 years. I am very happy with the customer service that I get from RSK, especially Kim Mellor, who is the point of contact for me as a tenant. All issues in my property were dealt with professionally and in timely manner.

Bilal · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Bilal, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We would like to thank RSK for great experience with them. Especially we would like to thank Reeta Sisodiya for all the help. We had limited time to find home for our family. Reeta really listened to what we were looking for and selected an excellent choice of properties to view in one day. We wanted to visit couple of properties the next day and she kindly arranged to view them for the second time at the time which was convenient for us. I can only praise her for professionalism, kindness , hard work and friendliness . RSK are lucky to have her in their team as she is a brilliant worker. Thank you again !

Aurelija · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Aurelija Korsakaite, Thank you for taking the time in providing such lovely comments about Reeta in our RSK Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

I ended up dealing with about 3 RSK branches in my flat search and all of them were great. They were attentive to what I was looking for and helped in a professional yet friendly manner. I will definitely look to use their services in the future for the next move.

Ian · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ian, I was delighted to read the comments in relation to our Ealing office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We had a really good experience with RSK and their staff. Reeta was very helpful and professional. She is always offering a lift to the properties and back and knows the area really well. I would definitely recommend Reeta for anyone who’s looking for a property in the area.

Elena · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Elena, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We are very pleased dealing with RSK estate agency. We had the pleasure Han Orkoz to be our agent and we cannot recommend him enough! He was friendly, very professional and efficient, Han helped us from the beginning to the very end. Many Thanks

Gergana · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Gergana, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK have been the managing agent of my property in Ealing for over 6 years and their service has been excellent all these years. Kim Mellor who is my first contact does an outstanding job liaising with the tenants and keeping me informed. I know that I can rely on the RSK team to address any issue with speed and efficiency.

Maziar · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Maziar, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We'd been looking at properties for a number of months with other agents in the area before we came into contact with RSK. Throughout they have shown great communication and made it easy for us to progress with the property we were looking to buy. They put in a lot of effort to help, including repeat viewings, and resolve any issues that arose. This was all particularly important/helpful as we were looking to buy our 1st home. Special huge thanks to Edwin who has been very friendly, happy to help and gave us sound advice during this. I would start with RSK in any future moves (no time soon!) as I have confidence in the quality of their service. Thanks Edwin and RSK to help us move in to our 1st home :)

Bradley · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Bradley, I was delighted to read the comments in relation to Edwin and our Ealing office, I will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Liam was very helpful. Because of him we close the deal really quickly. The next day he even call me straight away in the morning telling me that landlord was happy with my proposal. And than we arrange the meating with him the same day. Everything quick and professional. Recommended

Lukasz · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Lukasz, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK ealing were very helpful with our house purchase. Kealey seemed very proactive in keeping the deal moving and even arranged a meeting for us to discuss certain points with the sellers. Having used some pretty useless agencies while renting in London, I was pleased with the service at this RSK branch and would certainly recommend.

Andrew · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Andrew Cottrell, Thank you for your great review regarding our RSK Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Dealt with Han Orkoz and was very happy with his service, very polite and friendly. He got us exactly what we wanted and all our demands were met. … More

Hind · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Hind, We are really pleased to read your positive review regarding the service from our Ealing Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Have worked with Altin at RSK twice as a landlord and both times he's been friendly, professional, and managed to secure good tenants. He follows up in a timely manner without being too pushy and I've been very happy with the service I've received so far.

Pendar · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Pendar, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Although we signed a contract with another company, I wanted to mention Agent Molly from RSK Ealing who made great efforts to help us find an apartment. She gives a sense of integrity, professionalism and honesty, and does it politely and always with a smile, it was pleasant to work with her

אסי · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

5/5

Google

Once again RSK have been amazing at finding us our next property to rent. I have particular praise for Liam Moule who has been very courteous and professional and always a pleasure to deal with. I am very grateful for his work and effort in helping us find a property that suits all of our needs.

Gul · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Gul, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

RSK provided a great service when we were looking for our first property. They are always contactable and Edwin made the extra effort to accommodate & look out for us in our search. We felt like they really wanted to find the right place for us rather than wanting to just make a sale. Would recommend to anyone.

Michael · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

I have used RSK to manage a number of sales for me. I am happy to recommend them to others. I found their services to be professional and diligent. Their sales team work very hard to secure viewings and ultimately all of my properties were sold quickly and for a good price.

Michael · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The team is fantastic, especially the lettings manager, Molly. I have worked with RSK and have always been really impressed. The team are helpful, efficient and focused on the landlord and the tenant needs. They exceeded my expectations on every level, and always operated with great pace.

Nobue · 17 June 2020 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nobue, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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