Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

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Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I called on Saturday morning regarding a property I was very interested in. Sadly, that one was already taken. However, Liam was very quick to offer another suitable property and squeezed me in for a viewing, even though it was a short … More

Paola Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Paola, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit … More

5/5

Google

Bianca and Sara have been very helpful and flexible during my house purchase - helping to arrange access for repeat viewings and surveys. The team have been great from day 1. My only request is that RSK review their policy of not updating properties to say 'under-offer' on their website.

D Β· 17 June 2020 Β· Robertson Smith and Kempson London (1 Central Buildings)

Agent replied Β· 16 June 2024

Dear Daniel, Having read your review, we would like thank you for your feedback about our Ealing Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I note your comments regarding the properties listed on our website, and these will be passed on to the Director. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Rating only, no written review.

Xinzhong Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Xinzhong Li, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Rating only, no written review.

Aogu Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Aogu Tateyama, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Got the best assistance from Zarq....their communication and quick and are ready to assist whenever Kudos πŸ‘πŸ» …

Teddie Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Teddie Purity, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We found our lovely new home thanks to them, quick and friendly service.

Bertuğ · 16 June 2020 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Bertuğ, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Tim is a really great agent and helped us look for a property.

Amirah Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Amirah, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Cracking agents, very happy with the service we received! Will definitely think of using them in the future.

Ben Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Ben, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We received great service from Rhiannon who was really helpful and answered all of our questions, would recommend to anybody

Daniel Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Daniel, We are delighted that you took the time to leave such a fantastic review which the Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

As a Landlord we have always received excellent service and special thanks to Shaz Perwaz

John Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Shaz, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

letting team zarq and Micaela where extremely helpful with my search and professional but unfortunately we found something private. I would defiantly recommend them to my friends and family.

Ridwane Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Ridwane, We appreciate you taking the time to submit your review regarding the service you received from our Northfields Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Zarq has been very helpful so far in our search. Definitely recommend Robertson Smith and Kempson as an agent.

Umyara Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Umyara, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent service from RSK. Good communication - team were always quick to respond to any queries and dealt with matters efficiently.

Caroline Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Caroline, We appreciate you taking the time to submit your review regarding the service you received from our Northfields Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Hi, A special thanks to Zarq Khattak who has helped me find an amazing flat and has guided me through every step of the move-in process which has made this a very exciting and smooth experience. Thanks,

Martin Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Martin, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Zark was very helpful in all aspects of my query his customer care was second to none. Michaela gave me some useful advice which gave me the best options.thanks guy's

Marc Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Marc, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Bought my house here dealing with Ronan, Tim and McKayla, they were professional and helpful through out and impressively even after the sale. I really cant recommend them highly enough.

Richard Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Richard, Thank you for taking the time to write a review about the great service you received from our Northfields Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We know Ronan and the crew at RSK and they have kindly sponsored events for me over the years an many have used them as agents in the past and always been very happy with their service

Actonians Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I have been dealing with this agency for a few years now and can honestly say the experience was very professional and smooth operation. Ronan is very experienced and has a great team! I can highly recommend!

Clive Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Clive, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I want to thank Andrew Healy at RSK who dealt with a rather difficult and unusual lettings transaction in Ealing on my behalf. He stepped in and dealt with a rather complicated situation. He was able to give me a lot of peace of mind that he was going to get the situation resolved. Thank you for your patience and perseverance Andrew!

Colleen Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Colleen Babcock, I was delighted to read the comments in relation to our RSK Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I had a great experience with rsk. Zarq always listened to my needs and showed me great properties until he found me the perfect one. Would recommend rsk and zarq specifically to anyone looking to rent

Anya Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Anya, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

One of the best and excellent services delivered by Andrew Healy at RSK. Any issues I had with the tenants he dealt with it promptly. He was very professional. Thank you Andrew.

Raksha Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Raksha, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

IF WE COULD WE WOULD GIVE 'RSK' SIX STARS WE WOULD!!!! We cannot recommend RSK enough. Personable and knowledgeable, thorough and patient, they were outstanding from start to finish. Paul Moynihan in particular made our House Buying experience seamless, and after 2 years of searching, we finally have a Family home. Thank you Paul and Thank you RSK. P&J

Philippa Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Philippa, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

RSK deserved 5 stars. Ronan NcNamara, Tim Crowley and Sara Davenport made a great team. Sara in particular proved to exceed our expectations, going the extra mile to make sure that we get our new nest. She rocks !! If you have a property project, these are the guys you want to sign with!

SokandRol Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear SokandRol Trinh-Meyer, Thank you for your kind words regarding our RSK Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent service all round from 1st enquiry through to completion. The advise was good, the communications prompt and relevant. I would definitely recommend this agent and in particular, Mrs. Zarq Khattak , who was always polite, courteous and responsible and understood my needs.

Sepide Β· 16 June 2020 Β· Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied Β· 15 June 2024

Dear Sepide, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

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