Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from Andrew and Anja - both are an asset to RSKPositiveResponsiveness, Professionalism
Dear David, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleThank you Ethan for being so helpful with my property search! You made it so easy and are very friendly:)PositiveQuality, Professionalism
Dear Poppie, Thank you for taking the time to leave a review regarding your experience with Ethan in our Northfields office. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing customer service. Ethan really made the whole process a lot easier than I thought it would be. Highly recommended. Thanks a lot.
Dear Anamaria, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur Lettings consultant, Anja, has been prompt, patient and efficient throughout this whole process. Thank you Anja! We are truly grateful.PositiveResponsiveness, Professionalism
Dear Bint, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleKerry has been very helpful in helping with our purchase - very responsive and efficient in all questions and queries we've had.
Dear James, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleGreat experience with this agency my first time moving home and the whole process was clear and simple by my agent Mr zarq I would highly recommend him to anyone trying to move house many many thanks to all staff of RSK Northfield Avenue and one special thanks to dear zarq as he was so responsive to my every questions and helped a lot thorough everything thanks once again dear.
Dear Roya, I was delighted to read the comments in relation to our Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleGreat support from start to finish by Liam and swift responses now by Maria, managing our tenancy. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Dear Charissa, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWe have used RSK to purchase our first property and to sell it. They are very professional and helpful. I wouldn't go anywhere else, highly recommended.
Dear Caroline, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI purchased my property from RSK and the agent, who dealt with the case (Tim) was very professional and always available to help and get the process going.
Dear Saeed, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleExcellent service all round from first enquiry through to completion. I would definitely recommend this agent and in particular Zarq, Who was always polite, friendly, and courteous.PositiveResponsiveness, Quality, Professionalism
Dear Sina, We are thrilled to hear that you are pleased with the service you have received from our Northfields office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleI would like to make my compliments to Maria Gibbs. She is the person that I have to contact for any issue regarding the property where I live: she is reliable and excellent. I really appreciated that she was wearing PPE during the property inspection.
We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI wanted to thank Ethan! Everyone was very helpful but he really helped us to find the perfect property. If you want to get a good service please do visit this estate agent. Thank you Ethan!PositiveResponsiveness, Quality, Professionalism, Value
Dear Yalda, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleI put my house on with Micaela and the team at RSK towards the end of lock down and I couldn't believe efficiency and tenacity they showed. Anja, who let the property, was a particular star. Highly recommend.PositiveResponsiveness, Quality, Professionalism
Dear David, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe received an excellent service from Anja at Robertson Smith and Kempson, Northfields. She was always professional to deal with and very friendly and accommodating. We would highly recommend her.PositiveResponsiveness, Quality, Professionalism
Dear Lisa, Thank you for your great review regarding our Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRonan and the RSK team were excellent in our recent purchase. Everything went very smoothly and the team showed professionalism throughout the process. Highly recommended
Dear Sunny, I was delighted to read the comments in relation to our Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleIn the process of renting via RSK, they have been great to deal with; very responsive and happy to answer all of our questions. Anja is very friendly and has been great at keeping us up to date.
Dear Seb, Thank you so much for the fantastic feedback, the team at Northfields are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleHigh quality service and friendly communication received from RSK, especially from Andrew and Liam. The team are professional, understanding and willing to accommodate in light of logistical challenges posed by the pandemic.PositiveResponsiveness, Quality, Professionalism
Dear Rowan, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleIt was an absolute pleasure dealing with Kerry and the rest of the team who were extremely helpful and professional throughout my purchase. Undoubtedly one of the best estate agents I’ve ever dealt with.PositiveResponsiveness, Professionalism
Dear Paul, Thank you for your great review regarding our Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRSK are so understanding and helpful with everything! Big shout out to Liam for sorting our flat for us, promptly answered any questions we had and any complications we encountered along the way were dealt with quickly :)PositiveResponsiveness, Quality, Professionalism, Value
Dear TT, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleWould highly recommend this estate agency to anyone! :) The team were extremely helpful, kind and polite - especially Ethan, who was extremely helpful and understanding when helping us with our property search making the whole process a lot easier for us. Thankyou!
Dear Chloe, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe are renting through RSK now. The Tenerife team have been brilliant. Andrew was extremely professional and so helpful throughout the process. Highly recommend RSK.PositiveProfessionalism
Dear Nisha, Thank you so much for the fantastic feedback, the team at Northfields are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleAll my dealings with Anja were excellent. She dealt with all the issues in a professional manner and kept me up to date during the whole letting process. She also kept me up to date once the new tenants had moved into the property. She also organised the cleaning of my property as well. Anja has a pleasant manner in her dealings.PositiveResponsiveness, Quality, Professionalism, Value
Dear Chander, Thank you for your great review regarding our Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
1/5
GoogleNorthfield branch ... Andrew told me he had spoken to the landlord and passed my communication on in relation to their tenant who spat in my face during the height of covid and .continually displayed anti social behaviour ..I've since spoken to the landlord who tells me Andrew, despite confirming in email that he had passed this on Actually had not!!! But we were made very aware by the aggravated neighbour that Andrew had informed them of the private communication intended solely for the landlord.... his dishonest behaviour has prevented me using them for my own sale
Dear Sheila, I am concerned to read your review and would like to look into your comments further. As I am unable to locate you on our system, please can you email md@customerrelationsteam.co.uk with further information. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleHighly recommend this estate agency ! Great customer service and very professional. I was looking at buying my dream house around Ealing area and Ethan from sales was extremely helpful and patient with regards to my high expectations. Definitely recommend this estate agency.PositiveResponsiveness, Quality, Professionalism, Value
Dear Paulina, What a lovely review you have given regarding our Northfields office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
