Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently dealt with Han at RSK when leasing a flat. I cannot recommend Han & RSK highly enough. Although they were acting on behalf of the landlord, Han could not have been more helpful, answering all my queries in depth and taking the time to ensure that I knew everything. Excellent service, would highly recommend.PositiveProfessionalism

Kevin · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Kevin, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Molly has been amazing throughout the process, from marketing, to organising virtual tours, then physical viewings, liaising with the existing tenants and then finding us a fantastic new tenant! We love working with RSK and Molly and will recommend them unreservedly!!PositiveResponsiveness, Quality, Professionalism, Value

Tamer · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Tamer, We are delighted that you took the time to leave such a fantastic review which Molly and the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Sona was very helpful with choosing the property to rent for myself. She showed me a lot of options, explained me clearly about the parking situations and the building itself. She was polite, charming and very professional. Truly recommend to everyone !PositiveResponsiveness, Professionalism, Value

Tomasz · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Tomasz Thank you for taking the time in providing such lovely comments about Sona in our Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Molly was great to work with. She really understood what my requirements were, and showed me a winner straight away. She was patient, giving exactly as much space as I needed to make a decision, and was quick with negotiating the lease. I'd definitely work with her again.

Charles · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Charles. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

All the staff at RSK have been very helpful during the letting of our two flats. In particular Molly and Han have worked very hard to ensure we did not have a void period. Hopefully the tenants they have found will work out well for us.PositiveResponsiveness, Professionalism

Katherine · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Katherine, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Michael Shaw helped us sell our house recently, and we could not have been happier with the service he gave us. Throughout the process, Michael was supportive, responsive, caring and helpful. I would highly recommend him to others who are selling or buying property in Ealing. Michael is a gem!

Marni · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Marni, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Reeta assisted us in our property search. It helped us in understanding the London rental market and types of properties as we just moved here and house hunting was overwhelming. She asked right questions that helped us figure out the deal breaking factors, preferences, etc, that saved us time. She kept in touch and regularly shared videos and requested feedback on properties and accordingly assisted us to get to the right choice. Though we agreed on a property not marketed by Robertson &Smith, Reeta's assistance surely was helpful. Hope to work with her again for future rental requirements.

Astha · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Astha, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We've had great dealings with RSK, Michael in particular. He has managed the selling of our property with complete professionalism and in a timely manner. Would highly recommend the RSK Ealing team to anyone in the area looking to sell.

Sarah · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sarah, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

I had a truly wonderful experience with Tilly at RSK. I previously had bad experiences with a few estate agents, not knowing about the property or doing their due diligence. I would recommend them to anybody who is looking to rent. Tilly went above and beyond in this fashion showing care and consideration and a very professional approach.PositiveProfessionalism

Michael · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, Thank you so much for the fantastic feedback, the team at Ealing are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Looking for the ideal home to rent can always be challenging especially during these Covid times and in our case moving from a foreign country. RSK understood our home requirements and the time constraints we had due to quarantine issues and provided us with several good properties to view. We found our ideal property and achieved a fast turn around from viewing to completed contract thanks to the professional assistance of the RSK team.PositiveResponsiveness, Professionalism

ALPERTONIC1971 · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sir/Madam, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

My husband and I would like to thank Han for assisting us during our search for renting a flat in Ealing. He had shown us round many places to make sure we find the best place for our family. He was very professional and effective towards our requests.PositiveResponsiveness, Quality, Professionalism

Claudia · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

5/5

Google

I have couple of properties in London and I have dealt with many estate agents in the past. Some are more pushy than others. The experience with RSKS and specially Reeta Sisodiya was very different. Reeta has handled the letting of my property as if it was her own . I am currently far away from London and I was very worried with all the certificates, inspections, check-in, cleaning tasks that needs to be done, certainly during this difficult COVID situation. She was extremely helpful, friendly, professional and went way way above her limits to get all in order and on time. I was hesitant to go with RSK initially as their commission was a bit higher than others. If I knew that the service would be of such high standards as the ones provided by Reeta. I would not have hesitated for a second. Reeta makes you feel that your property is well looked after and is in very safe hands!!! at the end, this is what every landlord wants..... Full disclosure, I have never met Reeta in person and not connected (Directly or indirectly) to her or to RSK in any shape of form. Well done RSKS Ealing and Well done Reeta.!!!!PositiveResponsiveness, Quality, Professionalism, Value

Alaa · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Alaa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

I have always used RSK Ealing to let out my property and have found them to be professional in helping to find tenants. This time I dealt with Han, Altin, Molly and Sona. They have always kept me updated and did their upmost to find me tenants. I would highly recommend the team!PositiveProfessionalism

Michael · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Michael, Thank you for your great review regarding our Ealing office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Had the pleasure of meeting Bradley, Michael & the team on the survey. I was delightfully impressed Friendly, happy & eager but more importantly Geniune. Bradley & Michael were always professional, patient & calm. Always available to help and advice and never promised anything they didn't deliver. Highly professional Excellent service A true asset for RSK Thank you so muchPositiveResponsiveness, Professionalism, Value

ArcAngel · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

5/5

Google

Had some bad experiences with other estate agent’s around the area, however When I signed up to RSK Ealing they were so helpful and gave me great confidence. Especially Sona who listened to what I wanted and came through with some great properties to look and eventually found one. I am very happy person and looking forward to moving in soon Thank you Molly and Sona 👍PositiveProfessionalism

Peter · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Peter, We are delighted that you took the time to leave such a fantastic review which the Ealing team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We have mostly dealt with Molly at the office who has been very professional, helpful, approachable and quick to respond to all of our enquiries. They seem to have a customer focused ethos within the company. Despite the last minute nature … More

Nerys · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nerys, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Our agent Reeta from Ealing office was particularly helpful in finding us suitable properties when were looking for a new house to move to. She was very professional and proactive. She was able to understand our preferences and requirements very well and show us only suitable houses. Highly recommend her service.

Cristin · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Cristin, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

We are very lucky to have Reeta and Molly for our property search. Reeta has been very nice and helpful - showing us the best property in Ealing in the first place, answering all our queries and actively keeping us updated. Molly has been … More

Ko · 17 June 2021 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ko, Thank you for taking the time to leave a review regarding your experience with Reeta and Molly in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Chris · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Chris, Thanks for the great five star review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Liam was super helpful in searching for an apartment.

Anni · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Anni, Thank you for taking the time in providing such lovely comments about Liam in our Northfields office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Liam and Andrew were both very helpful throughout the whole process. Thanks guys!

B · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Very professional service with staff who understood our position and supported us as first time buyers.PositiveResponsiveness

Jenna · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jenna, We are delighted that you took the time to leave such a fantastic review which the Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Great response from the team especially Zarq who is able to get things done on short notice. Really appreciate it!PositiveResponsiveness, Professionalism

Qasim · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Qasim, Thank you for taking the time in providing such lovely comments about Zarq in our Northfields office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Dealt with me in a professional manner was very helpful and responsive. Many thanks to Zarq

Moustafa · 16 June 2021 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Moustafa, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent