Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAbsolutely amazing service from Carla…
Absolutely amazing service from Carla in the Acton branch, we can’t thank her enough. Communication was second to none and she really made the whole process so much easier than previously experienced with other estate agents. Highly recommend.
5/5
TrustpilotFantastic service
Fantastic service was provided by Carla who was very helpfull and helped me with any queries we had
5/5
TrustpilotI have dealt with many Estate agents in…
I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from Carla in the Acton office! There was a few bumps in the road (out of our control) but Carla managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!
5/5
TrustpilotI sold many properties in my life
I sold many properties in my life, but this agent is one of the BEST I ever dealt with!!!Highly recommend if you REALLY want to sell your property. 10 out of 10 for everything.. Thanks guys. Xxx
4/5
TrustpilotI’m very happy to recommend RSK Ealing
I’m very happy to recommend RSK Ealing. The agents Duncan and his colleagues are professionals. Quick response and good communication. They listen to our criteria and needs. The team always try to find good options for us.
5/5
TrustpilotRSK Ealing Broadway's Michael is the BEST!
We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.
5/5
TrustpilotProfessional
We had great experience with one of the Estate Agents Anjali Chopra.She was professional, friendly and genuine.The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.
5/5
GoogleWe have just exchanged on our house sale, and had a very good experience with RSK Acton, and Jack Dann in particular. After starting with another agent, who was lovely, but maybe not as pro-active as is required in the current climate, we moved to RSK as we wanted to inject some vigour back into the marketing of our property. Well vigour it certainly had! We had a good number of viewings by well-vetted buyers, and hearing Jack show them round the house and give them all the details and info about the area was top notch, he certainly knows his stuff and his patch. Then when we did accept an offer, Jack was brilliant at managing the process, keeping all parties in the chain moving until the exchange was done. I would not hesitate to recommend RSK, and Jack in particular.PositiveProfessionalism
Dear Zelda, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleAngelina is an incredible Lettings Consultant - she has a very proactive approach to finding the right home for you. She has a fantastic energy, listens to what you want & gives you lots of options. My customer journey with her was exceptional as she kept me updated every step of the way and is generally a lovely person to deal with.PositiveResponsiveness, Quality, Professionalism
Dear Jameelah, Thank you for your great review regarding our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
1/5
GoogleUnfortunately a really bad experience renting the property 14 Park Road Ground Floor Flat at RSK. We have rented this flat for almost three years and always payed our £1200 rent on time with no delays. We looked after it and made it our home. We were informed the flat had damp which had been 'treated', this was not the case it was dark and took over half our wardrobe after a few months moving in, I ended up having to throw away my handbags and some clothing, it also triggered my asthma. The flat has a lot of holes which led to mice coming in especially into our bedroom hiding behind our wardrobe where are clothes were. Our final decision to leave was when a huge rat came out of the toilet bowl. There was a leak one night from upstairs into our bathroom and a massive stain on the kitchen wall as a result of the leak. This was very unpleasant and embarrassing when having guests over, the landlord got it painted but it came through again and they then just left it like that. There are sewage gutters right outside the bedroom door which make a lot of noise and keeps you up at night. It often overflows and leaks into the shared pathway, we often had to clean and unblock this ourselves (very nasty). The landlord has fully furnished the flat with very old and already broken furniture (stuck together with super glue), which he will then attempt to charge you for out of your deposit. The landlord treats you like a thief when checking out of the property when they're the ones taking our deposit money over small wear and tear and even making us pay their bill! We accidentally took some items when unpacking and they started acting like we did it deliberately! During our check in the sofa was stained and dirty, the curtains were also stained, we moved in with the toilet flush not working. They did nothing to clean the sofa and curtains as part of our request to them as tenants (also stated on the paperwork which they signed). Despite this at checkout they were ruthless picking on any minor wear and tear to try and take more money from your deposit. RSK were also terrible as they take the landlord's side. They threatened us in our last few days of moving out that they will charge us double rent if we dont allow viewings again, this was illegal and when we said we will sue them they quickly apologised saying they got us mixed up with someone else. They are bullies often deliberately spelling our names wrong when emailing us. How could we allow viewings with all our personal items in boxes everywhere! We let them view until our last few days but they are ungrateful. They even kept asking us to do viewings when we would have left the property by then, which don't make sense. They then despite giving one months notice demanded we pay rent!! Then apologised over the phone laughing saying it was their mistake again, after chasing me and me explaining this to them several times that this was not nessecary as we have already given a months notice! Anytime you put an honest review down on here they ask you to take it down, just becareful, not all is as it seems especially during checkout they get so mean and aggressive both landlord and estate agent.NegativeQuality, Professionalism, Value
Dear Nr Merz. We are really disappointed to read your review and I have asked the Director of the office to look into this with the team. We are committed to delivering a great service and appreciate you bringing this to our attention. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom the minute we listed our property with Robertson Smith and Kempson they have been incredibly pro-active, finding us suitable tenants extremely quickly. Communication has been excellent throughout and any issues dealt with swiftly. My particular thanks to Anja who has been our contact throughout and has been nothing but professional and helpful with her advice, responding promptly to emails and overseeing what has been a very smooth rental of our property.PositiveResponsiveness, Professionalism
Dear Maisy, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Northfields office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonan and Kerry were easy to deal with and they achieved a good price for our house. It would have been easier to take a lower offer but they negotiated well. We had lots of viewings that were run smoothly without much effort from us and they took COVID precautions seriously and tried to be flexible when we were working from home. They responded quickly with requests for updates, a few more unprompted updates would have been good but it was a very busy time. Overall, we were happy with the service.PositiveProfessionalism
Dear Gillian, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleLiam has been such a huge help in finding us a new home! At every point throughout this process we have felt so looked after and listened to. It was so great to see such a wide variety of properties within our budget and have someone on side helping us make the best decision for us. I have recommended the agency to so many friends and colleagues, and just feel so lucky that such an important step in our lives has been handled with such care, competence and respect.PositiveResponsiveness, Professionalism
Dear Valentina, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Barsa, We are delighted that you took the time to leave such a fantastic review which the Hanwell team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Lilly, We are delighted you experienced a 5* service with our Hanwell office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Dalbir, We are thrilled you have experienced a 5* service with our Hanwell office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear João, Thank you for leaving us a review, as we are delighted you experienced a 5* service with our Hanwell office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThey are very quick and effective. Thanks for your service
Dear Serkan, Thank you for your kind words regarding our Hanwell office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleStuart helped guide a not always easy purchase across the line with determination and professionalism.
Dear Paul, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleAmar and his colleagues have been absolutely fantastic, they have helped us through the entire process, from viewing to completion. Strongly recommended!PositiveProfessionalism
Dear Alessandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFabio, one of the best agents I have worked with. A man of honour, integrity and professionalism in a world full of snakes.PositiveResponsiveness, Quality, Professionalism
Dear Tajinder, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleFelt confident with the approach from the start and quality of service remained very professional throughout. Stuart and Amar definitely went the extra mile and I would certainly recommend them.PositiveProfessionalism
Dear Arad, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleSold and purchased through RSK Hanwell. Like any process there were some challenges but the overall result was exactly what we wanted. Special thanks to Jonathan and Stuart who were extremely helpful.PositiveProfessionalism
Dear Ian. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK were really professional and supportive with the sale of our house. They even managed to get a higher price than we thought we could get, and during a pandemic!PositiveProfessionalism
Dear Sarah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
