Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHad a fantastic experience with RSK - they really knew the area and understood what we were looking for. Stuart was always really friendly and responsive, and was really helpful in getting the purchase pushed through quickly and efficiently. We're absolutely in love with our new house!PositiveResponsiveness
Hattie · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Hattie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hanwell Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Enjoy your new home. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI was very happy with the service of all the RSK staff, and in particular with Stuart who handled my sale.
He was efficient, responsive and proactive, and was an excellent go-between in communications with my buyer. There were some tricky times and I would have found the process much more stressful without his help. I didn’t tick ‘good value’ because, not having sold a house for a ling time I was surprised at the high fee. But actually what RSK did for me in arranging viewings so quickly, bringing in offers within a week and reaching completion in less than three months during the pandemic, was worth every penny. Thank you RSK!PositiveResponsiveness, Quality, Professionalism
Claire · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleThe RSK team was outstanding for the recent purchase of our first home. Stuart was professional and communicative, and provided exceptional support throughout to keep the sale on track despite the vendor’s solicitor’s slowness. And we love that he uses a bike to get around to viewings!
Brett · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Brett, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleOur first experience with an Estate Agent as a first time buyer (rather than renting). Stuart at RSK Hanwell was our negotiator. We fell in love with the first property he showed us and put an offer in the very next day, which was subsequently accepted. The whole process went as smoothly as possible, there were no hiccups along the way, and we were kept informed at each stage of the process. As it was our first time buying, we knew very little about the process but we were in safe hands. If we had any questions he was happy to help and answer them for us.
I wouldnt normally write reviews about Estate Agents - but on this occasion I think it is well deserved.
Thanks Stuart on helping us find, exchange and complete on our first and perfect home.PositiveResponsiveness, Quality, Professionalism
KIER · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Kier, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK were very professional in selling our house. They closely monitored progress and kept us up to date. When there were problems that need to be sorted they acted promptly and gave us good advice. I would not hesitate to recommend them,PositiveResponsiveness, Professionalism
Martin · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Martin, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWe didn't initially go with RSK when selling our house and we quite quickly regretted it. When we switched, we found the team easy to work with and very professional. Their local knowledge and insights into the housing stock in the area was really reassuring and they made what is quite a difficult process much much easier.PositiveResponsiveness, Quality, Professionalism
Richard · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Richard We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHaving just sold my flat through RSK Hanwell I would like to offer my heartfelt thanks to the whole team. From the initial marketing of the property, to the feedback from prospective buyers, right through to completion, it’s hard to imagine things going more smoothly. During the whole process, Jonathan, Paul, Tim and the rest of the team were on hand to help deal with enquiries and facilitate the sale. I couldn’t recommend them more highly.PositiveResponsiveness, Quality, Professionalism, Value
David · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear David Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA fantastic experience with RSK during a rather long and at times stressful process. Tim, Jonathan and the whole team were efficient, professional, and kept us updated constantly with what was happening and really made the whole thing go as smoothly as it could. I always felt like they were giving 110% and that they really cared about making this work for us. Their level of service really showed up some of the other agents in the chain! A very friendly and professional team, I would certainly recommend them to anyone in need of estate agency services.PositiveResponsiveness, Quality, Professionalism, Value
Nik · 24 August 2021 · Robertson Smith and Kempson London (69 Greenford Avenue)
Agent replied · 23 August 2024
Dear Nik. Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Kushal · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Kushal, I understand that you have been speaking with Molly from our Ealing office in relation to the end of your tenancy and I hope she will be able to rectify this amicably for you. Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Sam · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Sam, I am sorry to see that you have left our Ealing office a 1 star review and they will be in touch with you to discuss your concerns further. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Ilona · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Illona, I am sorry to see that you are unhappy with our RSK Ealing office and if you like to contact me directly with the specifics of any complaint and your address, I will ensure that this is looked into by the Director of the office. Currently I am unable to locate any record for your as either a customer or client of ours. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Hayrettin · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Hayrettin, As you are not registered on our database, please contact me directly as we would like to discuss any issues you have had with our office. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Egemen · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Egemen, Please could you supply me with further details as to what this relates to as I cannot find your details on our records. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Onur · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Onur, Our records do not have you registered with us. Please contact me directly with details of any complaint you may wish to raise so that we can take this up with the office. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Pelin · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Pelin, Could you email me directly as we would like to discuss why you have left a 1 Star rating. We do not have you registered as a customer of ours, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Emel · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Emel, I am disappointed to note your star rating. Please could you contact me directly with further information as I have been unable to trace any record of you on our database. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Durmus · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Durmus, As you are not a registered client or customer of ours as far as I can see, please contact me directly as we would like to discuss any issues you have had with our office, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Cengiz · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Cengiz, I am disappointed to note your 1 star rating. Please contact me as a matter or urgency as I cannot locate your details on our database, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Elif · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Elif, Our records do not have you registered with us. Please contact me directly with details of any complaint you may wish to raise so that we can take this up with the office, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Mert · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Mert, I am concerned to see that you have rated our Ealing office a 1 star. Our records do not have you registered with us, please contact me directly with any details of your complaint, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleRating only, no written review.
Silvia · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Silvia, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Harvey · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Harvey, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Leo · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Leo, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Shaun · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 23 August 2024
Dear Shaun, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
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