Robertson Smith and Kempson estate agents in London

★★★★★ 1/5

Google

The service could have been better and done more professionally. It took a lot of time to get the paper sorted by the agency. It was a back and forth situation for at least two weeks asking for the same documents over and over. After 2/3 weeks of administrative nigthmare, we finally got the keys but the problems did not stop there. The flat was absolutely dirty and it took them a week after we moved in to get the flat cleaned professionally (after harassing them to have it cleaned up). We paid a deposit but never had a check in inventory and never saw the check out inventory so it is not possible to know what was already broken and what belongs to the landlord. There was no information given about the flat such as the boiler and heaters, alarms, entrance code, bin schedule, etc. I would recommend them to be closer to the tenants rights.NegativeQuality, Professionalism

Tony · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We dealt with Han Orkoz, a manager at the Ealing Broadway branch, and he was excellent. He was always very professional, efficient, and courteous. Indeed, he was a pleasure to deal with. We are very grateful to him for his help and cooperation. If other members of the team are as good as Han, Robertson Smith and Kempson are certainly to be recommended.PositiveResponsiveness, Quality, Professionalism

Jeremy · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I recently moved to another house with this agency. I want to say a BIG THANK YOU to our agent, Duncan Pinder. He was so helpful from the moment we viewed the house until we moved in. He made the whole moving process so easy for us, keeping us updated with everything. If you want to chose this agency, ask for Duncan. He is the best.PositiveQuality, Professionalism

Mihai · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We were very pleased with the response that we got from Bradley and Michael. We had contacted several agents in Ealing in the search for a home but Bradley was one of the few that responded and listened to our requests and specific requirements, eventually finding a place within our budget and requirements. We were in frequent contact with both Michael and Bradley and they helped smooth over negotiations. The extra effort was greatly appreciated.PositiveResponsiveness, Professionalism

Glen · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I had a pleasant experience working with Duncan from RSK. Our communication was professional and he and the office were always responsive to my needs. I was able to conclude the rental arrangements quickly. I would definitely recommend Duncan and RSK.PositiveResponsiveness, Professionalism, Value

Maria · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

We've been in contact with RSK to look for a 2-bed flat to rent. Tilly was our Estate Agent and she was really professional and attentive to our requests. She spent a lot of time with us trying to accommodate our needs with what was available on the market.PositiveProfessionalism

Sabry523 · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We've rented through RSK since 2018 and he service has always been exemplary. We recently started looking for a new property to rent and due to our very specific criteria we were worried this would be a difficult process but RSK more than delivered. Everyday they sent us email updates with potential properties, called us every few days to check how our property search was going, as well as being really accommodating with viewing times and even taking us to properties that weren't on their website yet. Huge thankyou to all the RSK staff who have helped us in a thoroughly professional manner throughout this process, especially to Reeta for working so swiftly to sort out new contracts; very glad to be staying with RSK for the foreseeable future!

Luke · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

Dealing with the lettings team at RSK Ealing, in partial Reeta, has been a stress-free and great experience. They have been responsive to our questions and requests in a timely and thorough manner. Over all a great service in finding a property to let with them.PositiveResponsiveness, Quality, Professionalism

Harrie · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Reeta recently helped me and my wife find a nice rental flat after weeks of searching. She was professional, responsive and all the paper work was done within a week. The whole process was smooth and we're very happy with the experience.PositiveResponsiveness, Professionalism, Value

Nathan · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We listed our property with RSK in November and had an offer within 2 weeks. Great service from Michael and Bradley, both of whom went over and above to ensure that all parties were fully informed at every stage of the process. Calls were answered/returned immediately as were emails. Questions answered and the entire process made simple. We can't recommend them enough.

Aaron · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Great service! I have been dealing with Han and he has been exceptionally helpful. On every communication - mail and phone, he took the time to understand what we need, explain some bits in the contract that we may have misunderstood, and once we are in the wonderful flat that he has presented onto us, he is still being careful on passing a message onto his internal team. Definitely recommend the team!

Lamiaa · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Han helped me and my girlfriend massively in finding our dream flat. We sent him our requirements, and he made sure he actually listened to us (which is more than can be said for other estate agents in London!). We're very happy with our experience, and would highly recommend RSK to anyone looking to rent in the area.PositiveResponsiveness, Quality, Professionalism, Value

Decoy! · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 4/5

Google

My search to find a property to rent in Ealing has been a long and challenging one, especially when multiple agencies and estate agents are involved. Out of all the companies i've been dealing with, RSK has been the most professional, particularly Duncan. He has been extremely helpful with every property he has shown. Always on time, polite and just a nice guy to deal with. Would strongly recommend him to anyone looking for properties to let.

Jordan · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

I found the team at RSK to provide an excellent service, they were always friendly, polite, accommodating and helpful. In particular the manager there Michael Shaw is a pleasure to work with, he is patient and embodies high quality customer service completely putting his client first, understanding their circumstances, their needs and ensuring that he protects their best interests at all times.PositiveQuality, Professionalism

Franca · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Great Agency, we found a property to rent with them already twice. So much more professional than other agencies we've tried. We mostly dealt with Reeta and she was super helpful in finding the perfect place for us.PositiveResponsiveness, Quality, Professionalism, Value

Christine · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Very good experience. Me and family moved to UK during the pandemic and were looking for the new house. Thanks to RSK Ealing we were able to do that pretty smoothly overcoming tons of nuances, most of them because we were new to UK housing rules and laws. That worth to note that we got professional assistance not only in house searches, also we were helped a lot with area knowledge, bank transfers and other everyday questions related to settle in.PositiveQuality, Professionalism

Hello · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We've been renting from RSK for 5 years now and recently we have used their services to find another flat for rent. Reeta's been wonderful with options, communication and sense of urgency regarding our search. Altough our offer was not accepted by the landlord on this occasion, she made sure all options were discussed and she put all the effort in negotiating the best possible rent conditions for us. I would recommend RSK services to anyone who's looking to rent in Ealing.PositiveResponsiveness, Quality, Professionalism

Lili · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Duncan helped my boyfriend and I immensely with our search for the right flat, and went above and beyond to help us secure the one we wanted. Couldn't be happier with his service - he properly tailored our search to fit our needs/requests and kept us in the loop with new places as soon as they went up. We're excited to move into our great new flat thanks to him!PositiveResponsiveness, Professionalism

Ashleigh · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

The RSK team are very professional to work with. Sona and Han have been my main points of contact at the office. I was in contact with Sona first. She was extremely delightful in helping us find the right property. She was also very good with following up with me to see if we had liked any of the properties she had sent over through email. She showed my husband around the property we have just rented. From then on, we have been dealing with Han, and he has been exceptionally helpful. He patiently walked us through the paper work and let us know exactly how much time everything needed to complete, as well as took care of any issues we were facing to help facilitate the move. He was also in touch with me throughout the day we were meant to move into the flat (as we were moving from another city) to make sure we safely got the keys. We are very thankful for all the hard work put it by all the team!PositiveProfessionalism

Nour · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

It has been an absolute pleasure using RSK Ealing when searching for a property to rent. They have been really helpful with all my queries. I have probably called them more than a dozen time and every time has been met with friendly and professional manner. I would most definitely recommend them.PositiveResponsiveness, Quality, Professionalism

Wing · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Duncun has been super kind and helpful throughout our whole process as an agent. This was our first time looking for places to rent and he helped us by proposing a few flats that would fit our needs. He was super patient and made the whole process very simple as he worked really hard getting all the work done for us. It didn’t feel like long or difficult at all! Would definitely recommend.

Yamama · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

The sale of my flat has just completed and I've been really happy with the service that RSK have provided to get it there. The marketing as managed via Michael was very professional. The numerous viewings were carried out by the team in an organised manner, taking full consideration of my tenants' needs and the Covid restrictions in place. And finally Bradley has been great at keeping in contact with all parties involved, providing regular updates and helping overcome any issues as they arose. Highly recommended service.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Lots of friends have previously recommended RSK for properties around Ealing and my own experience with them has indeed lived up to this reputation. I have spent a lot of time going on viewings with several agencies and it was frustrating that most didn't even match what I was looking for despite repeatedly explaining it, but Han Orkoz from RSK had it spot on and was able to find me exactly the flat that I wanted within my budget. He was very helpful throughout the whole process, patiently answering all my questions. Thanks to Han, I had a very positive experience with RSK and will definitely be recommending them to other friends.

Radwa · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

We have just secured a lovely home to rent through RSK. The process of getting it was great. The agent Molly was amazing to deal with from the viewing at the start and during the whole process of securing the property. She is highly professional, very personable, extremely likeable and easy to talk to. She kept us regularly informed and updated during the process and was very quick and efficient throughout. It was a very a good experience. We highly recommend RSK especially if you have the pleasure of dealing with Molly. She's a fantastic person who's very good at her job and she was more then helpful. Thanks Molly and All at RSK. Rosie and KathyPositiveResponsiveness, Quality, Professionalism, Value

Rosie · 24 August 2021 · Robertson Smith and Kempson London (1 Central Buildings)