Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

We were shown many properties around Acton by Cameron at RSK, who was helpful and friendly at every turn. He also did a good job of calling periodically to see how we were getting on with the sale of our property in W12 and suggesting new homes they had just taken on for us to visit. Eventually we found a home in Acton with RSK, thanks to Cameron. We dealt with many agents during this process, but would use Cameron again either to buy or sell.

Garreth · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

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(Case Settled) Non-guaranteed permit parking only with rental property advertised with allocated parking.

I was trying to rent a property in Acton, London that originally advertised with allocated parking space by Blair and Astle the RSK estate agents, and just found out that the property doesn't come with parking space upon signing the tenancy agreement.I am very surprised that false information is being used to advertise the property especially renting an allocated private parking space with direct access to the flat would cost 200+ per month in such prime area.Security deposit is taken, the issue is on going and will give further updates here.===================Case settled, thanks Astle and Priyesh for fixing this, 5-star service.

Brian · 4 May 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Trustpilot

Very positive experience and would definitely recommend

After trying 2 estate agents in the Acton area for a few months with no luck selling my flat, I gave RSK a chance, and they sold it before it was even live on their website. Very positive experience, and Luke Heaps from the Acton office was superb, always kept me up to date and was always contactable. Wouldn't hesitate in recommending.

Liam · 28 April 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Luke Heaps

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property. After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.Would highly recommend

Gillian · 14 April 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Luke Heaps

Luke Heaps He kept me front of mind for any property that fulfilled my requirements and made his recommendations very relevant. Thanks to Luke, I got an offer accepted on a fantastic property.

Nour · 12 April 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Rented property

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants. Well done and thanks, please continue this way.ThanksST

Anon · 1 April 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Cameron Williams listened to exactly…

Cameron Williams listened to exactly what we needed and found us our perfect house. We are so grateful for Cameron’s foresight and dedication.

Anoushka · 29 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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RSK setting industry standard

If you are looking for a real estate 
agent that believes in the talent of their people, then you want RSK. We had a great experience with Cameron, Toby and Carla, 
who employed a targeted strategy and had several offers on the first weekend we listed. It's always wonderful to do business with talented people who have mastered their craft and Cameron is the master of his. He is charismatic, and employs an open and friendly approach where his authenticity shines through. Cameron and the team worked tirelessly behind the scenes to ensure everything went as smooth as possible. With leasehold properties there are always additional legal complications, and Cameron was proactive in facilitating delays between various parties. Cameron is professional, tenacious, honest and comes across calm and collected. It has been a pleasure doing business with him and his team. Cameron is a talented professional providing a great level of service for Robert Smith and Kempson who don't follow the industry standards, as they aim to set them, and in our recent engagement this is truely the case.

Cameron · 26 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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5* experience

Great experience. I felt such at ease. Carla especially really went above and beyond at a really stressful time for me. Couldn’t be happier with the service. It was Smooth sailing & really helpful and carla was so lovely, professional & reassuring throughout.

Shannon · 2 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

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Would very strongly discourage people…

Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit.On Wednesday (23rd) they told me congratulations the buyer has accepted the offer. Also they agreed a higher price with me indicating that more sellers are interested in property so I should make a quick offer.On Friday (25th) I arranged a surveyor and my mortgage advisor sent them an agreement in principle from the bank . No one responded to the surveyor and the mortgage advisor. I paid for the survey.I called the office on Friday and my surveyor called the office on Friday - no one responded. When I called their offices on Saturday (26th) Carla B told me don't worry once you and the seller has accepted the offer we won't show the property to anyone else.On Monday (28th) they told me someone else has given a higher offer and we are legally bound to present the offer to the seller.1. Why did no one respond on Friday? 2. Why did they not inform me that they have shown property to someone else and why was I kept under the myth that once my offer has been verbally accepted ; I can take atleast a week to get things sorted 3. Why was I pressurised to commit to a higher price point and make a quick offer 4. Why can RSK take 3 days to agree to price with a seller ; why I as a buyer should be expected to get everything ready in a day5. Why does their senior management not intervenePLEASE BUYERS STAY AWAY FROM THIS AGENCY.Nothing has got resolved. They got another offer on Saturday; presented it the seller. This is the address:Robertson Smith & Kempson Acton137 High StreetW3 6LYVery unprofessional manager : Carla B-----------------------------------------------------

Prachi · 2 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Great experience

Great experience, very professional, always available and would strongly recommend them to family and friends!P.S Much thanks to Carla who went above and beyond and really went the extra mile for me

Sian · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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The RSK team could've done a better job…

The RSK team could've done a better job in helping me find my first home. Luke and Carla was very informative and professional through the process.

Lloyd · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Fantastic service

Fantastic service, was always available and worked very efficiently in helping me and my fiance purchasing our first house together.

Jack · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Great service from start to finish from…

Great service from start to finish from Luke. Thank you very much would definitely recommend this company so sell your property quickly and professionally

Mr · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Thank you so much for all of you help…

Thank you so much for all of you help and advise. Great bubbly personality and made my experience much easier. Thank you again Carla Bergonxi .

Lisa · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Had a fantastic experience buying…

Had a fantastic experience buying through Robertson Smith &Kempson the entire team were an absolute pleasure to work with thank you

Customer · 1 March 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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A big thank you to Angelina King

A big thank you to Angelina King, who took care of us and committed 100% to give us the property as first priority and conclude the offer as soon as possible.Bubbly personality and fantastic person! Grazie mille ❤️

Letizia · 22 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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I’ve worked with many estate agents…

I’ve worked with many estate agents over the years but have to recommend RSK’s Hanwell office as outstanding. Very impressed with the help, support and professionalism of the entire team - Yasmin, Ethan, Paul and Tim were all great and clearly run a tight ship! Look forward to working with them again. Thank you for everything.

Martin · 22 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Renting with RSK.

I am moving into a flat let by RSK on Saturday and would like to thank Angelina for all her hard work and remaining professional but also being very friendly and bubbly at the same time! The lines of communication have been kept open throughout the whole process and I would definitely recommend Angelina and RSK to anyone considering renting a property.

Celia · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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RSK Acton Lettings Experience

I have had a great experience with RSK so far in the letting of my property. They have been attentive, organised and made my life as easy as possible by explaining and facilitating resolution of national and local landlord requirements. Whilst the tenants are still due to move in shortly, I elected for the full management service and after speaking with Daisy feel confident my property will be manged well. Priyesh and Angelina, who I have had the most contact with, have been personable, professional and really provide a personal touch which inspires confidence. Thank you to the RSK Acton team for making this experience smooth and easy so far!

Sham · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Angelina King is the best letting…

Angelina King is the best letting agent. the whole process was under her control. i would highly recommend this agent and the agency! thank you!

AJ · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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I received a great service from Angelina

I received a great service from Angelina. It was the best service I have ever received here in London.

Wagner · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

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Great service ..

Great service ... got it all sorted within a few days

Jan · 21 February 2022 · Robertson Smith and Kempson London (1 Central Buildings)