Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Daisy Wills of the RSK team is responsive, reliable and empathetic - a rare combination that you wish to find in every property management professional. As tenants, we know that we are in good hands from the way she approached her first property visit to all subsequent, timely and helpful follow-up interactions. Landlords would be lucky to have her as a property manager, because she is the kind of professional that makes sure problems are solved in good faith and with integrity.

Nicholas · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Nicholas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Kerry at RSK has been absolutely superb in helping us finding our dream home. We couldn't have asked for a better person. Her calm demeanor, extensive knowledge of the property market and insight as to what we were looking for kept us going forward, especially during those stressful moments. In particular, we very much admired her hands on approach, honesty and constant communication so we knew where we stood. I can't thank her enough and highly recommend anyone to get in touch with her to find your dream home..thank you very much Kerry!!!

Rajan · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Rajan, We are thrilled to hear that you are pleased with the service you have received from our Northfields office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Selina · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Selina. We are delighted you received a 5* service from our Acton office. We hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Lizzy · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Lizzy. Thank you for taking the time to leave us a review, we hope that we can assist you in the future. Kind Regards Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

Kush · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Kush, thank you for your review. We are pleased to see that you have had a great experience with our Acton office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Barbara · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Barbara, thank you for your 5* review. We are pleased to see that you have had a great experience with the team in our Acton office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Ludmy · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Ludmy, thank you for your 5* review. We are thrilled to read that you have had a great experience with our Acton office. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Rating only, no written review.

Sarah · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sarah, thank you for your 5* review. We are pleased to see that you have had a great experience with our Acton office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

JA · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear JA. thank you for taking the time to leave us a 5* review. Kind regards Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

James · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear James, thank you for taking the time to leave us a 4* review. Kind regards Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

Domizia · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Dominzia, Thank you for leaving a review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Thaier · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Thaier, Thank you for the 5 star google. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Viktorija · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Viktorija, Thank you for the 5 star google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Wong · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Thank you for the 5* review. We are thrilled to see that you have had a great experience with our Acton. Kind regards Sarah Tranter Customer Relations Team

4/5

Google

Rating only, no written review.

Andrew · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Andrew, Thank you for your Google review. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Rating only, no written review.

MD · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

I am sorry to read your 1 star rating, naturally we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Daniel · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Daniel, Thank you for your Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Miryana · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Miryana, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Nicholas · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Nicholas, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Ram · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Ram, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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