Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleReally happy I chose RSK to sell my flat. The entire team were very pro-active giving me regular updates on all viewings. Paul was very helpful in ensuring the transaction went ahead after the price was agreed and Domnick and Michael were a … More
Daniel · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Daniel, Thank you for taking the time to leave a review regarding your experience with our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMr. Michael Shaw, the sales manager of RSK Ealing, is really professional and polite. During my house searching process, he helped me a lot. I still remembered that he replied my call at NewYear Eve, I supposed everybody were celebrating holiday at that time. It's deeply impressed me.
Julyana · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Julyana, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe had an overall smooth and great experience with RSK Ealing. Thank you, Sona and the team for a very efficient transaction! They know what they're doing and they make sure the least thing you experience during the letting process is stress / frustration. Kudos!
Kit · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Kit, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHaving previously had bad experiences with estate agents we were a little nervous going into our search. Fortunately, Duncan made the whole process smooth, straightforward and somehow enjoyable! We will be using RSK Ealing for any future moves.
Hafsa · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Hafsa, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GooglePopped into the Ealing branch to enquire about properties, and Natalie was a delight to have talk us through available properties and get us on the way to renting our new home. Wonderful customer service all provided with smiles and a joyful atmosphere
Ben · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Ben, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI just picked up keys for my new apartment!!! 🤩Despite issues we had during whole process, agents Molly and Altin were extremely supportive and tried to make it as smooth as they could, from morning to late evening hours for a last a few … More
Oll · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Thank you so much for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI would like to make a special mention to Natalie Arendt who has been great at her job. She has been very accommodating and very professional towards her approach in finding us a place to rent. She is indeed an asset to your company. Great job and thank you.
Maynard · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Maynard, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleReeta was lovely and helped us found our next home. The whole experience was easy and we felt comfortable all the way. Would happily recommend this agency to anyone looking for their future home.
Andrea · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Andrea, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOur estate agent Han has been an incredible help. As first time renters he made us feel comfortable and was so understanding through out the whole process. Cannot recommended his services enough.
Olivia · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Olivia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe've had a property tenanted through RSK for a couple of years. Altin found us some great tenants.
I popped in today to clarify some contractual points and talk about potentially … More
Kim · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Kim, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFantastic customer experience. Reeta went above and beyond for me, always giving me relevant information, and getting back to me quickly on any queries. She and the whole team, have a warm and engaging manner. This has defintiely been my number one estate agency experience.
Shayne · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Shayne, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK are the best estate agency in the local area. Duncan was extremely helpful and attentive to our needs in finding our first flat. His extensive local knowledge and likeable demeanour made what could have been a stressful process very … More
Stefan · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Stefan, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from start to finish by Michael Shaw from the Ealing branch. Transparent during negotiations and the buying process, was also accommodating when it came to requests to view the property multiple times following the survey. Would have no hesitation in recommending RSK to buyers and sellers alike.
Jay · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Jay, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleWe have had a good experience with RSK. Sona and Molly have been extremely responsive to all the queries we'd while finalising the renting contract of our current house. They have helped us through some issues that cropped up in the recent past while living in the rented place. They are approachable and friendly. Thanks!
Ambika · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Ambika, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Louise · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Louise, Thank you for your 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Nuala · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Nuala, Thank you for your 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service. Thank you Zarq
Emile · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Emile, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCalled the office for some information about a property and spoke to a lad called Zak was amazing and easy to speak too,
Jonathan · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Jonathan. Thank you for sharing your kind words about Zak. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Liam Moule for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.PositiveResponsiveness, Value
Liam · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Liam in our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Anja Djordjevic who helped us to find a flat that we've liked and was professional, helpful and friendly all the way through our journey.
Rita · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Rita. Thank you for leaving such lovely words regarding Anja in our Northfields office. We appreciate you taking the time to leave a review and wish you all of the best going forward. Kind Regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleAfter dealing with several estate agents over the past week I found RSK to be one of the best. Very helpful and informative thanks you Zak.
Lindsay · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Lindsay, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleAnjali was very efficient and courteous. Some communications higher up the chain could have been handled with more tact, but good value on the whole.PositiveResponsiveness, Quality, Professionalism, Value
David · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear David. Thank you for sharing your kind words about Anjali. Your comments are much appreciated by the Hanwell team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleIf you’re looking for honest, professional estate agents, this office is not the right place. They didn’t show up in the property viewing, they didn’t informed us even we called them twice and they tried to blame us about that. Really unacceptable manner they have. Just waste of time.
Eda · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Eda, Thank you for your feedback. I am disappointed you have not had a 5 star experience with our Northfields office. I am aware the Director of our office has been in contact with you to resolve this matter. Thanks again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZarq was very professional and couldn’t be more helpful throughout the whole process. He was very responsive to all calls and emails and his communication was faultless. Thank you so much.PositiveResponsiveness, Professionalism
Beth · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)
Agent replied · 15 June 2024
Dear Beth. Thank you for taking the time to leave a review regarding your experience with Zarq in our Northfields office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
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